MSC Industrial Direct Co Inc, together with its consolidated subsidiaries is the direct marketer and distributor of a range of metalworking and maintenance, repair and operations (MRO) products to customers throughout the United States. The Company operates in the United States, with customers in all 50 states, through a network of 12 customer fulfillment centers and 98 branch offices. Its customer fulfillment centers are located in or near Harrisburg, Pennsylvania, Atlanta, Georgia, Elkhart, Indiana and Reno, Nevada. In addition, it operates 7 smaller customer fulfillment centers in Reno, Nevada, Hanover Park, Illinois, Dallas, Texas, Elizabethtown, Kentucky, Edison, New Jersey, Shelbyville, Kentucky, Wednesbury, United Kingdom, Edmonton, Canada, Beamsville, Canada, and Moncton, Canada. Its products represent a broad range of MRO products that include cutting tools, measuring instruments, tooling components, metalworking products, fasteners, flat stock, raw materials, abrasives, machinery hand and power tools, safety and janitorial supplies, plumbing supplies, materials handling products, power transmission components, and electrical supplies. It has eCommerce abilities that enable its customers to lower their procurement costs. This includes many features such as swift search and transaction abilities, access to real-time inventory, customer specific pricing, workflow management tools, customized reporting and other features. It offers inventory management solutions with its Customer Managed Inventory (CMI), Vendor Managed Inventory (VMI) systems and vending solutions that could lower its customers inventory investment, reduce sourcing costs and out of stock situations and increase business efficiency. The distribution channels in the MRO market include retail outlets, small distributorships, national, regional and local distributors, direct mail suppliers, warehouse stores and manufacturers own sales forces. Its customers include the purchasers of industrial supply products, from individual machine shops to Fortune 1000 companies, to government agencies such as the General Services Administration (GSA) and the Department of Defense. The Company faces competition from traditional channels of distribution such as retail outlets, small dealerships, regional or national distributors utilizing direct sales forces, manufacturers of MRO supplies, large warehouse stores and larger direct mail distributors. The Company's operations are subject to and affected by a variety of federal, state, local and non-U.S. health and safety and environmental laws and regulations.
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