FORT LAUDERDALE, Fla., June 15, 2021 /PRNewswire-PRWeb/ -- OutPLEX, a pioneer in conversational artificial intelligence (AI) and digital messaging outsourcing, announces new enterprise company brand additions contracted for messaging and voice to messaging services at scale. OutPLEX grew by 127% in 2020 and is on a trajectory to significantly increase in 2021 as well, with the following additions:
Conversational AI messaging and other portfolio services for:
- One of the FAANG stock companies, a global 100 company
- A 100-year-old global cosmetics company
- A widely recognized fin-tech banking app
OutPLEX develops, deploys, and optimizes conversational AI and human engagement experts at scale for countless global brands and recognized names. OutPLEX is the only company that couples conversational AI and human agents resulting in automation conversation containment actions and enhanced customer experiences. These new client additions add to an already vast portfolio, such as one of the most innovative airlines, one of the world's most recognized newspapers, and many others in various verticals.
CEO, Jim Ryan stated that "connecting brands to their customers coupling AI and human experts is a disrupter in the industry. The market currently hears from bot platform players and outsourcing call center companies, yet no one surfaces other than OutPLEX that has the depth of technical and customer acumen coupled with data intelligence to fully service brands. We bring platforms and depth unseen in the market and optimize customer engagements which are fueling our amazing growth. While traditional business process outsourcing companies are stuck in diminishing voice business services, savvy brands are eagerly seeking digital messaging expertise yearning for a proven digital partner with traction and record of experience."
In addition to increased efficiency, innovative conversational AI messaging enables OutPLEX's clients to extend their reach to customers through platforms like WhatsApp, Facebook Messenger, Apple Business Chat, and others. Ryan added, "OutPLEX connects and converses with a client's customers through messaging in platforms that are used by their friends and family. These preferred channels allow us to then build intelligent automation and expedite responses for sales, service, and technical support. Customers are happy and our clients recognize substantial savings and efficiencies over a costly phone call. We are excited to add these new client partners and share best practices in digital messaging to accelerate their business competitively."
OutPLEX is headquartered in Fort Lauderdale, Florida with multiple international operations supported by over 2,000 employees as bot builders, tuners, software programmers, conversational designers, and digital service agents. OutPLEX is the global leader in optimizing voice and digital conversations for brands at scale. For over 20 years, OutPLEX has transacted billions of messages, calls, and emails for the world's most trusted brands and has pioneered conversational AI.
Amanda Gauger, Marketing Manager, OutPLEX, 866.856.2737, firstname.lastname@example.org
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