Market Overview

Transat enhances its services and fare options to offer customers maximum flexibility


The company revamps its Option Flex offer and
introduces its Club Flex fare

MONTREAL, Oct. 1, 2020 /CNW Telbec/ - Transat, one of the world's largest integrated tourism companies and Canada's leader in leisure travel, is pleased to announce that it is launching its revamped Option Flex service and fare options on October 1, 2020, offering travellers maximum latitude and flexibility for their trips to the South, the United States, Europe and within Canada.

"We put in place a series of relaxed measures, for both flights and packages, to allow all types of travellers to find the flexibility they need, notably by changing their travel dates or destination, or even cancelling their booking," says Annick Guérard, Chief Operating Officer of Transat.

At the same time, Transat is extending its Book With Peace of Mind offer until December 31, 2020. Applicable to flight bookings, this offer allows customers to change their travel dates and/or destination at no charge up to 24 hours prior to departure, or cancel their flight and receive a travel credit that has no expiry date and is fully transferable.

Extra flexibility with Option Flex

To find the flexibility they need, Transat will now be offering travellers two types of Option Flex for South and Europe packages: Option Flex Standard and Option Flex Extra.

For $59 per person, Option Flex Standard allows travellers to:

  • Change their travel dates, destination and/or hotel up to 72 hours before departure
  • Cancel their trip up to 72 hours before departure and get a travel credit for the amount paid
  • Transfer their vacation package to a friend or family member up to 30 days before departure

For $99 per person, Option Flex Extra allows travellers to:

  • Change their travel dates, destination and/or hotel up to 24 hours before departure
  • Cancel their trip up to 24 hours before departure and get a full refund for the amount paid, in the original method of payment
  • Transfer their vacation package to a friend or family member up to 30 days before departure

VIP treatment and more flexibility on flights with Club Class

To better meet travellers' needs, Air Transat will now have two fare options in Club Class: Club Standard and the brand-new Club Flex, with varying degrees of flexibility to cancel or modify a flight.

Club Class continues to attract passengers looking to add a touch of affordable luxury to their trip. It includes priority airport services, two pieces of checked baggage, wider seats with more legroom, a Comfort Kit, premium meals, larger individual touch screens and personalized service from a flight attendant dedicated to the exclusive cabin.

With the new Club Flex, travellers will be able to benefit from absolute freedom, as it allows them to change their flight without fees, or cancel and receive a full refund in all circumstances.

Full details on all of Air Transat's fare options, which offer varying degrees of flexibility and many other built-in perks, can be found at

About Transat

Transat A.T. Inc. is a leading integrated international tourism company specializing in holiday travel. It offers vacation packages, hotel stays and air travel under the Transat and Air Transat brands to some 60 destinations in more than 25 countries in the Americas and Europe. Transat is firmly committed to sustainable tourism development, as reflected in its multiple corporate responsibility initiatives over the past 13 years, and was awarded Travelife certification in 2018. Based in Montreal, the company has 5,000 employees (TSX:TRZ).

Recent distinctions and awards

  • Named World's Best Leisure Airline at the Skytrax World Airline Awards
  • Ranked eighth nationally and third in Quebec on Forbes magazine's annual list of Canada's Best Employers
  • Voted Best Tour Operator and Favourite Overall Supplier at the Agents' Choice Awards presented by Baxter Travel Media
  • Voted Best Airline and Best Tour Operator at the Trophées Uni-Vers awards organized by the Association des Agents de Voyages du Québec


SOURCE Transat A.T. Inc.

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