Slack Announces Second Quarter Fiscal Year 2021 Results

Total revenue of $215.9 million up 49% year-over-year

Added 8,000 net new Paid Customers

87 Paid Customers with greater than $1 million in annual recurring revenue, up from 49 year-over-year

Slack Technologies, Inc., WORK today reported financial results for its fiscal quarter ended July 31, 2020.

Management Commentary:

"Paid Customer growth — which is the single most important driver of the business over the long term — accelerated in Q2, up 30% year-over-year," said Stewart Butterfield, Chief Executive Officer and Co-Founder at Slack. "One of the drivers of this acceleration was Slack Connect, which offers seamless, secure intercompany collaboration that we believe is light years ahead of email. We ended the quarter with more than 380,000 connected endpoints, up more than 200% year-over-year, and now more than 52,000 Paid Customers use Connect, up 160% year-over-year."

"In a volatile macro environment, we remain focused on investing for long-term growth and driving innovation in this category," said Allen Shim, Chief Financial Officer at Slack. "Our largest customers are standardizing their work on Slack, and we ended the quarter with 87 Paid Customers spending over $1 million annually, up 78% year-over-year."

Second Quarter Fiscal 2021 Financial Highlights:

• Total revenue was $215.9 million, an increase of 49% year-over-year.
• Calculated Billings was $218.2 million, an increase of 25% year-over-year.
• GAAP gross profit was $187.5 million, or 86.8% gross margin, compared to $113.9 million, or 78.5% gross margin, in the second quarter of fiscal year 2020. Non-GAAP gross profit was $190.9 million, or 88.4% gross margin, compared to $126.3 million, or 87.1% gross margin, in the second quarter of fiscal year 2020.
• GAAP operating loss was $68.6 million, or 32% of total revenue, compared to a $363.7 million loss in the second quarter of fiscal year 2020, or 251% of total revenue. Non-GAAP operating loss was $6.7 million, or 3% of total revenue, compared to a $55.6 million loss in the second quarter of fiscal year 2020, or 38% of total revenue.
• GAAP net loss per basic and diluted share was $0.13. Non-GAAP net loss per share was $0.00.
• Net cash provided by operations was $14.5 million, or 7% of total revenue, compared to cash used in operations of $0.3 million, or 0% of total revenue, for the second quarter of fiscal year 2020. Free Cash Flow was $10.8 million, or 5% of total revenue, compared to $(7.9) million, or (5)% of total revenue for the second quarter of fiscal year 2020.

Recent Business Highlights:

• Second Quarter Highlights:
  • Over 130,000 Paid Customers, up 30% year-over-year.
  • 125% net dollar retention rate.
  • 985 Paid Customers with greater than $100,000 in annual recurring revenue, up 37% year-over-year.
  • 87 Paid Customers with greater than $1 million in annual recurring revenue, up 78% year-over-year.
  • Over 52,000 Paid Customers using Slack Connect, up from over 41,000 at the end of last quarter.
  • Over 380,000 connected endpoints on Slack Connect, up over 200% year-over-year.
  • Acquired Rimeto, a provider of enterprise directory software.

Financial Outlook:

For the third quarter of fiscal year 2021, Slack currently expects:

• Total revenue of $222 million to $225 million, representing year-over-year growth of 32% to 33%.
• Non-GAAP operating loss of $27 million to $23 million.
• Non-GAAP net loss per share of $0.06 to $0.05, assuming weighted average shares outstanding of 571 million.

For the full fiscal year 2021, Slack currently expects:

• Total revenue of $870 million to $876 million, representing year-over-year growth of 38% to 39%.
• Non-GAAP operating loss of $75 million to $70 million.
• Non-GAAP net loss per share of $0.14 to $0.13, assuming weighted average shares outstanding of 567 million.
• Free Cash Flow of break even.

Non-GAAP Financial Measures:

This press release and the accompanying tables contain the following non-GAAP financial measures: Calculated Billings, Free Cash Flow, non-GAAP gross profit, non-GAAP gross margin, non-GAAP research and development expenses, non-GAAP sales and marketing expenses, non-GAAP general and administrative expenses, non-GAAP operating loss, non-GAAP operating margin, non-GAAP net loss, and non-GAAP net loss per share. Certain of these non-GAAP financial measures exclude stock-based compensation and related employer payroll taxes, amortization of debt discount and issuance costs, and amortization of intangible assets.

Slack believes that these non-GAAP measures of financial results provide useful information to management and investors regarding certain financial and business trends relating to Slack's financial condition and results of operations. Slack's management uses these non-GAAP measures to compare Slack's performance to that of prior periods for trend analysis, and for budgeting and planning purposes. Slack believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing Slack's financial measures with other software companies, many of which present similar non-GAAP financial measures to investors. The non-GAAP financial information is presented for supplemental informational purposes only, should not be considered a substitute for financial information presented in accordance with GAAP, and may be different from similarly titled non-GAAP measures used by other companies.

Management does not consider these non-GAAP measures in isolation or as an alternative to financial measures determined in accordance with GAAP. The principal limitation of these non-GAAP financial measures is that they exclude significant expenses and income that are required by GAAP to be recorded in Slack's financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by management about which expenses and income are excluded or included in determining these non-GAAP financial measures. Slack urges investors to review the reconciliation of its non-GAAP financial measures to the comparable GAAP financial measures, which it includes in press releases announcing quarterly financial results, including this press release, and not to rely on any single financial measure to evaluate Slack's business.

Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP financial measures used in this press release are included with the financial tables at the end of this release. Slack has not reconciled its outlook as to non-GAAP operating loss, non-GAAP net loss per share, and Free Cash Flow to their most directly comparable GAAP measure because certain items are out of Slack's control or cannot be reasonably predicted. Accordingly, a reconciliation for forward-looking non-GAAP operating loss, non-GAAP net loss per share, and Free Cash Flow is not available without unreasonable effort.

Forward-Looking Statements:

This press release contains "forward-looking statements" within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding our financial outlook, product development, business strategy and plans, market trends and market size, opportunities, and positioning. These forward-looking statements are made as of the date they were first issued and were based on current expectations, estimates, forecasts, and projections as well as the beliefs and assumptions of management. Words such as "guidance," "expect," "anticipate," "should," "believe," "hope," "target," "project," "plan," "goals," "estimate," "potential," "predict," "may," "will," "might," "could," "intend," "shall," and variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond Slack's control. Slack's actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in Slack's Quarterly Report on Form 10-Q for the quarter ended April 30, 2020. Further information on potential risks that could affect actual results will be included in the subsequent periodic and current reports and other filings that Slack makes with the Securities and Exchange Commission from time to time, including its Quarterly Report on Form 10-Q for the quarter ended July 31, 2020. In particular, the following factors, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: the effect of uncertainties related to the global COVID-19 pandemic on U.S. and global economies, Slack's business, results of operations, and financial condition, demand for Slack, sales cycles, customer retention, and the health of customers' businesses; Slack's recent growth rates may not be indicative of its future growth; Slack may experience quarterly fluctuations in its results of operations due to a number of factors that make its future results difficult to predict and could cause its results of operations to fall below analyst or investor expectations or to fluctuate more than expected; Slack may fail to manage its growth effectively and may be unable to execute its business plan or maintain high levels of service and customer satisfaction; real or perceived errors, failures, vulnerabilities, or bugs in Slack could harm Slack's business, results of operations, and financial condition; a security incident may allow unauthorized access to Slack's systems, networks, or data or the data of organizations on Slack, harm its reputation, create additional liability, and harm its financial results; any actual or perceived failure by Slack to comply with privacy, data protection, information security, consumer privacy, data residency, or telecommunications laws, regulations, government access requests, and obligations in one or multiple jurisdictions could result in proceedings, actions, or penalties against Slack and could harm its business and reputation; the risk of interruptions or performance problems, including a service outage, associated with Slack's technology or infrastructure; the market and software categories in which Slack participates are competitive, new, and rapidly changing, and if it does not compete effectively with established companies as well as new market entrants its business, results of operations, and financial condition could be harmed; a protracted infringement claim, a claim that results in a significant damage award, or a claim that results in an injunction could harm Slack's results of operations; adverse general economic and market conditions; Slack's ability to attract and retain qualified employees and key personnel; changes in foreign exchange rates; general political or destabilizing events, including war, conflict, acts of terrorism, or pandemics; and other risks and uncertainties. Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release represent Slack's views as of the date of this press release. Slack anticipates that subsequent events and developments will cause its views to change. Slack undertakes no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing Slack's views as of any date subsequent to the date of this press release.

Additional information regarding these and other factors that could affect Slack's results is included in Slack's SEC filings, which may be obtained by visiting our Investor Relations website at investor.slackhq.com or the SEC's website at www.sec.gov.

Earnings Webcast:

Slack will hold a public webcast at 2 p.m. PDT today to discuss the results for its second quarter fiscal year 2021 and financial outlook. The live public call can be accessed by registering online at http://www.directeventreg.com/registration/event/1783839 or registering by phone by dialing (888) 869-1189 or (706) 643-5902. The webcast replay and audio download will also be available on our Investor Relations website at investor.slackhq.com.

Investor Presentation:

An investor presentation providing additional information and analysis can be found at investor.slackhq.com.

About Slack:

Slack has transformed business communication. It's the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

Slack and the Slack logo are trademarks of Slack Technologies, Inc. or its subsidiaries in the U.S. and/or other countries. Other names and brands may be claimed as the property of others.

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