Global Business Process Outsourcing (BPO) Industry

NEW YORK, Feb. 20, 2020 /PRNewswire/ -- Business Process Outsourcing (BPO) market worldwide is projected to grow by US$108.3 Billion, driven by a compounded growth of 6.2%. Human Resources, one of the segments analyzed and sized in this study, displays the potential to grow at over 5.7%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$114.1 Billion by the year 2025, Human Resources will bring in healthy gains adding significant momentum to global growth.

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- Representing the developed world, the United States will maintain a 5.3% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$3.8 Billion to the region's size and clout in the next 5 to 6 years. Over US$3.3 Billion worth of projected demand in the region will come from Rest of Europe markets. In Japan, Human Resources will reach a market size of US$5.3 Billion by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 9.1% over the next couple of years and add approximately US$29 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific, Latin America and the Middle East. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

- Competitors identified in this market include, among others,

• Accenture Plc
• Alight Solutions LLC
• Atos SE
• Automatic Data Processing Inc.
• Capgemini SE
• Capita Plc
• Ceridian HCM Inc.
• CGI Group Inc.
• Cognizant Technology Solutions Corporation
• DXC Technology Co., EXLService Holdings Inc.
• Genpact Limited
• Infosys BPM Limited
• International Business Machines Corp.
• KARVY Global Services Limited
• NGA Human Resources
• NTT DATA Inc.
• Randstad Holding NV
• Sopra Steria Group
• StarTek Inc.
• Tata Consultancy Services Limited
• TriNet Group Inc.
• Wipro Limited
• WNS Global Services Ltd.

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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Recent Market Activity
Business Process Outsourcing (BPO) - An Introductory Prelude
Established Role in Business Process Implementation Across
Diverse Sectors: Cornerstone for Present & Future Growth
BPO - A Robust Tool for Enabling Global Expansion
For Creating Truly Global Products
To Drive Satisfaction Levels Among Customers Worldwide
Wider Awareness About Outsourcing Benefits Maintains Growth
Momentum
Bright Prospects Ahead for BPO Sector
The Changing Scenario
Disruptive Forces Line the Future BPO Model
A Sneak Peak into Key Trends Characterizing the BPO Industry
Developed Regions - Primary Revenue Contributors
Developing Regions: Hot Spots for Future Growth
The Asian BPO Phenomenon: Enabled by 'Triple Convergence'
BPO Operations Bringing Appreciation to Eastern Countries
Latin America Emerges as a Global Delivery Location
BPO Industry to Gain from Prevailing Economic Scenario
Global Competitor Market Shares
Business Process Outsourcing (BPO) Competitor Market Share
Scenario Worldwide (in %): 2020 & 2029


2. FOCUS ON SELECT PLAYERS

Accenture Plc (Ireland)
Alight Solutions LLC (USA)
Atos SE (France)
Automatic Data Processing, Inc. (USA)
Capgemini SE (France)
Capita Plc (UK)
Ceridian HCM, Inc. (USA)
CGI Group, Inc. (Canada)
Cognizant Technology Solutions Corporation (USA)
DXC Technology Co. (USA)
EXLService Holdings, Inc. (USA)
Genpact Limited (India)
Infosys BPM Limited (India)
International Business Machines Corp. (USA)
KARVY Global Services Limited (India)
NGA Human Resources (UK)
NTT DATA, Inc. (USA)
Randstad Holding NV (The Netherlands)
Sopra Steria Group (France)
StarTek, Inc. (USA)
Tata Consultancy Services Limited (India)
TriNet Group, Inc. (USA)
Wipro Limited (India)
WNS Global Services Ltd. (India)


3. MARKET TRENDS & DRIVERS

Advanced Technologies Strengthen Capabilities of BPO Model
Big Data Revolution to Streamline Operations
Internet of Things (IoT) for Effective Delivery of BPO Services
Robotic Automation Makes In Roads into BPO Industry
Impact of RPA on the BPO Sector
Social Media Networking Trend Transforms Business Strategies
Growing Popularity of Cloud Computing
Migration to SaaS and Private Cloud to Gain Momentum
Growing Use of Mobile Based Customer Service Applications
Voice Biometrics - Growing Role in Customer Verification
BPO Providers Warm up to Green Computing
Strategic Innovations Gain Centerstage in BPO Industry
Evolving Outsourcing Relationships
Consultative BPO
Predictive Models to Improve Processes
Simpler Processes to Take Customer Contact Flows to New Levels
Flexible and Agile Customer Care Solutions for Unpredictable
Issues
Strategic Partners in High Demand
Growing Significance of Value Addition
Focus on Altering Delivery Models
Emphasis on Non-Linear Processes
Sourcing Strategy: Means to Achieve Business Process
Sole Sourcing - A Model for Increasing Operational Efficiency
Multi-Source Approach: Gains Strength
Benefits of Multi-Sourcing Approach
Challenges Facing Multi-Sourcing Strategy
Offshore BPO: Driving Cost-Effectiveness
Nearshoring Finds Favor among Businesses
Trade-off between Quality and Cost Warrants Revamp of the
Global BPO Industry
Outsourcing: More a Win-Win than a Zero-Sum Game
Small and Mid-Size Companies - An Expanding Clientele
Focus on Business Process Improvement Gains Momentum
New Business Areas Make Gains
Industry-Specific BPO Services Continue to Gain Strength
'Industry Expertise' Becomes a' Must-Have' for Service Providers
MSM Model to Boost Client-Vendor Relationships
Rise of Bundled IT & BPO Deals
BPO: Heading towards Commoditization?
The Importance of Impact Sourcing
A Brief Sketch of Major Outsourcing Destinations
Issues & Challenges
Protectionism - Implications for Offshore BPOs
Uncertainties in Politico-Economic Policies Challenge BPO Sector
Re-shoring Strategies Highlight Salary Disparities in Different
Regions
Alternate Offshore Locations Challenge Dominance of Traditional
Centers
Data Security Issues


4. GLOBAL MARKET PERSPECTIVE

Table 1: Business Process Outsourcing (BPO) Global Market
Estimates and Forecasts in US$ Million by Region/Country:
2018-2025
Table 2: Business Process Outsourcing (BPO) Global
Retrospective Market Scenario in US$ Million by Region/Country:
2009-2017
Table 3: Business Process Outsourcing (BPO) Market Share Shift
across Key Geographies Worldwide: 2009 VS 2019 VS 2025
Table 4: Human Resources (Horizontal Segment) World Market by
Region/Country in US$ Million: 2018 to 2025
Table 5: Human Resources (Horizontal Segment) Historic Market
Analysis by Region/Country in US$ Million: 2009 to 2017
Table 6: Human Resources (Horizontal Segment) Market Share
Breakdown of Worldwide Sales by Region/Country: 2009 VS 2019 VS
2025
Table 7: Customer Services (Horizontal Segment) Potential
Growth Markets Worldwide in US$ Million: 2018 to 2025
Table 8: Customer Services (Horizontal Segment) Historic Market
Perspective by Region/Country in US$ Million: 2009 to 2017
Table 9: Customer Services (Horizontal Segment) Market Sales
Breakdown by Region/Country in Percentage: 2009 VS 2019 VS 2025
Table 10: Finance & Accounting (Horizontal Segment) Geographic
Market Spread Worldwide in US$ Million: 2018 to 2025
Table 11: Finance & Accounting (Horizontal Segment) Region Wise
Breakdown of Global Historic Demand in US$ Million: 2009 to
2017
Table 12: Finance & Accounting (Horizontal Segment) Market
Share Distribution in Percentage by Region/Country: 2009 VS
2019 VS 2025
Table 13: KPO (Horizontal Segment) World Market Estimates and
Forecasts by Region/Country in US$ Million: 2018 to 2025
Table 14: KPO (Horizontal Segment) Market Historic Review by
Region/Country in US$ Million: 2009 to 2017
Table 15: KPO (Horizontal Segment) Market Share Breakdown by
Region/Country: 2009 VS 2019 VS 2025
Table 16: Procurement (Horizontal Segment) World Market by
Region/Country in US$ Million: 2018 to 2025
Table 17: Procurement (Horizontal Segment) Historic Market
Analysis by Region/Country in US$ Million: 2009 to 2017
Table 18: Procurement (Horizontal Segment) Market Share
Distribution in Percentage by Region/Country: 2009 VS 2019 VS
2025
Table 19: Telecommunications & Technology (End-Use) Sales
Estimates and Forecasts in US$ Million by Region/Country for
the Years 2018 through 2025
Table 20: Telecommunications & Technology (End-Use) Analysis of
Historic Sales in US$ Million by Region/Country for the Years
2009 to 2017
Table 21: Telecommunications & Technology (End-Use) Global
Market Share Distribution by Region/Country for 2009, 2019, and
2025
Table 22: BFSI (End-Use) Global Opportunity Assessment in US$
Million by Region/Country: 2018-2025
Table 23: BFSI (End-Use) Historic Sales Analysis in US$ Million
by Region/Country: 2009-2017
Table 24: BFSI (End-Use) Percentage Share Breakdown of Global
Sales by Region/Country: 2009 VS 2019 VS 2025
Table 25: Manufacturing (End-Use) Worldwide Sales in US$
Million by Region/Country: 2018-2025
Table 26: Manufacturing (End-Use) Historic Demand Patterns in
US$ Million by Region/Country: 2009-2017
Table 27: Manufacturing (End-Use) Market Share Shift across Key
Geographies: 2009 VS 2019 VS 2025
Table 28: Retail (End-Use) Global Market Estimates & Forecasts
in US$ Million by Region/Country: 2018-2025
Table 29: Retail (End-Use) Retrospective Demand Analysis in US$
Million by Region/Country: 2009-2017
Table 30: Retail (End-Use) Market Share Breakdown by
Region/Country: 2009 VS 2019 VS 2025
Table 31: Other End-Uses (End-Use) Demand Potential Worldwide
in US$ Million by Region/Country: 2018-2025
Table 32: Other End-Uses (End-Use) Historic Sales Analysis in
US$ Million by Region/Country: 2009-2017
Table 33: Other End-Uses (End-Use) Share Breakdown Review by
Region/Country: 2009 VS 2019 VS 2025


III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS
UNITED STATES
Market Facts & Figures
US Business Process Outsourcing (BPO) Market Share (in %) by
Company: 2020 & 2025
Market Analytics
Table 34: United States Business Process Outsourcing (BPO)
Market Estimates and Projections in US$ Million by Horizontal
Segment: 2018 to 2025
Table 35: Business Process Outsourcing (BPO) Market in the
United States by Horizontal Segment: A Historic Review in US$
Million for 2009-2017
Table 36: United States Business Process Outsourcing (BPO)
Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS
2025
Table 37: United States Business Process Outsourcing (BPO)
Latent Demand Forecasts in US$ Million by End-Use: 2018 to 2025
Table 38: Business Process Outsourcing (BPO) Historic Demand
Patterns in the United States by End-Use in US$ Million for
2009-2017
Table 39: Business Process Outsourcing (BPO) Market Share
Breakdown in the United States by End-Use: 2009 VS 2019 VS 2025
CANADA
Table 40: Canadian Business Process Outsourcing (BPO) Market
Estimates and Forecasts in US$ Million by Horizontal Segment:
2018 to 2025
Table 41: Canadian Business Process Outsourcing (BPO) Historic
Market Review by Horizontal Segment in US$ Million: 2009-2017
Table 42: Business Process Outsourcing (BPO) Market in Canada:
Percentage Share Breakdown of Sales by Horizontal Segment for
2009, 2019, and 2025
Table 43: Canadian Business Process Outsourcing (BPO) Market
Quantitative Demand Analysis in US$ Million by End-Use: 2018 to
2025
Table 44: Business Process Outsourcing (BPO) Market in Canada:
Summarization of Historic Demand Patterns in US$ Million by
End-Use for 2009-2017
Table 45: Canadian Business Process Outsourcing (BPO) Market
Share Analysis by End-Use: 2009 VS 2019 VS 2025
JAPAN
Table 46: Japanese Market for Business Process Outsourcing
(BPO): Annual Sales Estimates and Projections in US$ Million by
Horizontal Segment for the Period 2018-2025
Table 47: Business Process Outsourcing (BPO) Market in Japan:
Historic Sales Analysis in US$ Million by Horizontal Segment
for the Period 2009-2017
Table 48: Japanese Business Process Outsourcing (BPO) Market
Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
Table 49: Japanese Demand Estimates and Forecasts for Business
Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to
2025
Table 50: Japanese Business Process Outsourcing (BPO) Market in
US$ Million by End-Use: 2009-2017
Table 51: Business Process Outsourcing (BPO) Market Share Shift
in Japan by End-Use: 2009 VS 2019 VS 2025
CHINA
Table 52: Chinese Business Process Outsourcing (BPO) Market
Growth Prospects in US$ Million by Horizontal Segment for the
Period 2018-2025
Table 53: Business Process Outsourcing (BPO) Historic Market
Analysis in China in US$ Million by Horizontal Segment:
2009-2017
Table 54: Chinese Business Process Outsourcing (BPO) Market by
Horizontal Segment: Percentage Breakdown of Sales for 2009,
2019, and 2025
Table 55: Chinese Demand for Business Process Outsourcing (BPO)
in US$ Million by End-Use: 2018 to 2025
Table 56: Business Process Outsourcing (BPO) Market Review in
China in US$ Million by End-Use: 2009-2017
Table 57: Chinese Business Process Outsourcing (BPO) Market
Share Breakdown by End-Use: 2009 VS 2019 VS 2025
EUROPE
Market Facts & Figures
European Business Process Outsourcing (BPO) Market: Competitor
Market Share Scenario (in %) for 2020 & 2025
Market Analytics
Table 58: European Business Process Outsourcing (BPO) Market
Demand Scenario in US$ Million by Region/Country: 2018-2025
Table 59: Business Process Outsourcing (BPO) Market in Europe:
A Historic Market Perspective in US$ Million by Region/Country
for the Period 2009-2017
Table 60: European Business Process Outsourcing (BPO) Market
Share Shift by Region/Country: 2009 VS 2019 VS 2025
Table 61: European Business Process Outsourcing (BPO) Market
Estimates and Forecasts in US$ Million by Horizontal Segment:
2018-2025
Table 62: Business Process Outsourcing (BPO) Market in Europe
in US$ Million by Horizontal Segment: A Historic Review for the
Period 2009-2017
Table 63: European Business Process Outsourcing (BPO) Market
Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
Table 64: European Business Process Outsourcing (BPO)
Addressable Market Opportunity in US$ Million by End-Use:
2018-2025
Table 65: Business Process Outsourcing (BPO) Market in Europe:
Summarization of Historic Demand in US$ Million by End-Use for
the Period 2009-2017
Table 66: European Business Process Outsourcing (BPO) Market
Share Analysis by End-Use: 2009 VS 2019 VS 2025
FRANCE
Table 67: Business Process Outsourcing (BPO) Market in France
by Horizontal Segment: Estimates and Projections in US$ Million
for the Period 2018-2025
Table 68: French Business Process Outsourcing (BPO) Historic
Market Scenario in US$ Million by Horizontal Segment: 2009-2017
Table 69: French Business Process Outsourcing (BPO) Market
Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
Table 70: Business Process Outsourcing (BPO) Quantitative
Demand Analysis in France in US$ Million by End-Use: 2018-2025
Table 71: French Business Process Outsourcing (BPO) Historic
Market Review in US$ Million by End-Use: 2009-2017
Table 72: French Business Process Outsourcing (BPO) Market
Share Analysis: A 17-Year Perspective by End-Use for 2009,
2019, and 2025
GERMANY
Table 73: Business Process Outsourcing (BPO) Market in Germany:
Recent Past, Current and Future Analysis in US$ Million by
Horizontal Segment for the Period 2018-2025
Table 74: German Business Process Outsourcing (BPO) Historic
Market Analysis in US$ Million by Horizontal Segment: 2009-2017
Table 75: German Business Process Outsourcing (BPO) Market
Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
Table 76: Business Process Outsourcing (BPO) Market in Germany:
Annual Sales Estimates and Forecasts in US$ Million by End-Use
for the Period 2018-2025
Table 77: German Business Process Outsourcing (BPO) Market in
Retrospect in US$ Million by End-Use: 2009-2017
Table 78: Business Process Outsourcing (BPO) Market Share
Distribution in Germany by End-Use: 2009 VS 2019 VS 2025
ITALY
Table 79: Italian Business Process Outsourcing (BPO) Market
Growth Prospects in US$ Million by Horizontal Segment for the
Period 2018-2025
Table 80: Business Process Outsourcing (BPO) Historic Market
Analysis in Italy in US$ Million by Horizontal Segment:
2009-2017
Table 81: Italian Business Process Outsourcing (BPO) Market by
Horizontal Segment: Percentage Breakdown of Sales for 2009,
2019, and 2025
Table 82: Italian Demand for Business Process Outsourcing (BPO)
in US$ Million by End-Use: 2018 to 2025
Table 83: Business Process Outsourcing (BPO) Market Review in
Italy in US$ Million by End-Use: 2009-2017
Table 84: Italian Business Process Outsourcing (BPO) Market
Share Breakdown by End-Use: 2009 VS 2019 VS 2025
UNITED KINGDOM
Table 85: United Kingdom Market for Business Process
Outsourcing (BPO): Annual Sales Estimates and Projections in
US$ Million by Horizontal Segment for the Period 2018-2025
Table 86: Business Process Outsourcing (BPO) Market in the
United Kingdom: Historic Sales Analysis in US$ Million by
Horizontal Segment for the Period 2009-2017
Table 87: United Kingdom Business Process Outsourcing (BPO)
Market Share Analysis by Horizontal Segment: 2009 VS 2019 VS
2025
Table 88: United Kingdom Demand Estimates and Forecasts for
Business Process Outsourcing (BPO) in US$ Million by End-Use:
2018 to 2025
Table 89: United Kingdom Business Process Outsourcing (BPO)
Market in US$ Million by End-Use: 2009-2017
Table 90: Business Process Outsourcing (BPO) Market Share Shift
in the United Kingdom by End-Use: 2009 VS 2019 VS 2025
SPAIN
Table 91: Spanish Business Process Outsourcing (BPO) Market
Estimates and Forecasts in US$ Million by Horizontal Segment:
2018 to 2025
Table 92: Spanish Business Process Outsourcing (BPO) Historic
Market Review by Horizontal Segment in US$ Million: 2009-2017
Table 93: Business Process Outsourcing (BPO) Market in Spain:
Percentage Share Breakdown of Sales by Horizontal Segment for
2009, 2019, and 2025
Table 94: Spanish Business Process Outsourcing (BPO) Market
Quantitative Demand Analysis in US$ Million by End-Use: 2018 to
2025
Table 95: Business Process Outsourcing (BPO) Market in Spain:
Summarization of Historic Demand Patterns in US$ Million by
End-Use for 2009-2017
Table 96: Spanish Business Process Outsourcing (BPO) Market
Share Analysis by End-Use: 2009 VS 2019 VS 2025
RUSSIA
Table 97: Russian Business Process Outsourcing (BPO) Market
Estimates and Projections in US$ Million by Horizontal Segment:
2018 to 2025
Table 98: Business Process Outsourcing (BPO) Market in Russia
by Horizontal Segment: A Historic Review in US$ Million for
2009-2017
Table 99: Russian Business Process Outsourcing (BPO) Market
Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
Table 100: Russian Business Process Outsourcing (BPO) Latent
Demand Forecasts in US$ Million by End-Use: 2018 to 2025
Table 101: Business Process Outsourcing (BPO) Historic Demand
Patterns in Russia by End-Use in US$ Million for 2009-2017
Table 102: Business Process Outsourcing (BPO) Market Share
Breakdown in Russia by End-Use: 2009 VS 2019 VS 2025
REST OF EUROPE
Table 103: Rest of Europe Business Process Outsourcing (BPO)
Market Estimates and Forecasts in US$ Million by Horizontal
Segment: 2018-2025
Table 104: Business Process Outsourcing (BPO) Market in Rest of
Europe in US$ Million by Horizontal Segment: A Historic Review
for the Period 2009-2017
Table 105: Rest of Europe Business Process Outsourcing (BPO)
Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS
2025
Table 106: Rest of Europe Business Process Outsourcing (BPO)
Addressable Market Opportunity in US$ Million by End-Use:
2018-2025
Table 107: Business Process Outsourcing (BPO) Market in Rest of
Europe: Summarization of Historic Demand in US$ Million by
End-Use for the Period 2009-2017
Table 108: Rest of Europe Business Process Outsourcing (BPO)
Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
ASIA-PACIFIC
Table 109: Asia-Pacific Business Process Outsourcing (BPO)
Market Estimates and Forecasts in US$ Million by
Region/Country: 2018-2025
Table 110: Business Process Outsourcing (BPO) Market in
Asia-Pacific: Historic Market Analysis in US$ Million by
Region/Country for the Period 2009-2017
Table 111: Asia-Pacific Business Process Outsourcing (BPO)
Market Share Analysis by Region/Country: 2009 VS 2019 VS 2025
Table 112: Business Process Outsourcing (BPO) Market in
Asia-Pacific by Horizontal Segment: Estimates and Projections
in US$ Million for the Period 2018-2025
Table 113: Asia-Pacific Business Process Outsourcing (BPO)
Historic Market Scenario in US$ Million by Horizontal Segment:
2009-2017
Table 114: Asia-Pacific Business Process Outsourcing (BPO)
Market Share Analysis by Horizontal Segment: 2009 VS 2019 VS
2025
Table 115: Business Process Outsourcing (BPO) Quantitative
Demand Analysis in Asia-Pacific in US$ Million by End-Use:
2018-2025
Table 116: Asia-Pacific Business Process Outsourcing (BPO)
Historic Market Review in US$ Million by End-Use: 2009-2017
Table 117: Asia-Pacific Business Process Outsourcing (BPO)
Market Share Analysis: A 17-Year Perspective by End-Use for
2009, 2019, and 2025
AUSTRALIA
Table 118: Business Process Outsourcing (BPO) Market in
Australia: Recent Past, Current and Future Analysis in US$
Million by Horizontal Segment for the Period 2018-2025
Table 119: Australian Business Process Outsourcing (BPO)
Historic Market Analysis in US$ Million by Horizontal Segment:
2009-2017
Table 120: Australian Business Process Outsourcing (BPO) Market
Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
Table 121: Business Process Outsourcing (BPO) Market in
Australia: Annual Sales Estimates and Forecasts in US$ Million
by End-Use for the Period 2018-2025
Table 122: Australian Business Process Outsourcing (BPO) Market
in Retrospect in US$ Million by End-Use: 2009-2017
Table 123: Business Process Outsourcing (BPO) Market Share
Distribution in Australia by End-Use: 2009 VS 2019 VS 2025
INDIA
Table 124: Indian Business Process Outsourcing (BPO) Market
Estimates and Forecasts in US$ Million by Horizontal Segment:
2018 to 2025
Table 125: Indian Business Process Outsourcing (BPO) Historic
Market Review by Horizontal Segment in US$ Million: 2009-2017
Table 126: Business Process Outsourcing (BPO) Market in India:
Percentage Share Breakdown of Sales by Horizontal Segment for
2009, 2019, and 2025
Table 127: Indian Business Process Outsourcing (BPO) Market
Quantitative Demand Analysis in US$ Million by End-Use: 2018 to
2025
Table 128: Business Process Outsourcing (BPO) Market in India:
Summarization of Historic Demand Patterns in US$ Million by
End-Use for 2009-2017
Table 129: Indian Business Process Outsourcing (BPO) Market
Share Analysis by End-Use: 2009 VS 2019 VS 2025
SOUTH KOREA
Table 130: Business Process Outsourcing (BPO) Market in South
Korea: Recent Past, Current and Future Analysis in US$ Million
by Horizontal Segment for the Period 2018-2025
Table 131: South Korean Business Process Outsourcing (BPO)
Historic Market Analysis in US$ Million by Horizontal Segment:
2009-2017
Table 132: Business Process Outsourcing (BPO) Market Share
Distribution in South Korea by Horizontal Segment: 2009 VS 2019
VS 2025
Table 133: Business Process Outsourcing (BPO) Market in South
Korea: Recent Past, Current and Future Analysis in US$ Million
by End-Use for the Period 2018-2025
Table 134: South Korean Business Process Outsourcing (BPO)
Historic Market Analysis in US$ Million by End-Use: 2009-2017
Table 135: Business Process Outsourcing (BPO) Market Share
Distribution in South Korea by End-Use: 2009 VS 2019 VS 2025
REST OF ASIA-PACIFIC
Table 136: Rest of Asia-Pacific Market for Business Process
Outsourcing (BPO): Annual Sales Estimates and Projections in
US$ Million by Horizontal Segment for the Period 2018-2025
Table 137: Business Process Outsourcing (BPO) Market in Rest of
Asia-Pacific: Historic Sales Analysis in US$ Million by
Horizontal Segment for the Period 2009-2017
Table 138: Rest of Asia-Pacific Business Process Outsourcing
(BPO) Market Share Analysis by Horizontal Segment: 2009 VS 2019
VS 2025
Table 139: Rest of Asia-Pacific Demand Estimates and Forecasts
for Business Process Outsourcing (BPO) in US$ Million by
End-Use: 2018 to 2025
Table 140: Rest of Asia-Pacific Business Process Outsourcing
(BPO) Market in US$ Million by End-Use: 2009-2017
Table 141: Business Process Outsourcing (BPO) Market Share
Shift in Rest of Asia-Pacific by End-Use: 2009 VS 2019 VS 2025
LATIN AMERICA
Table 142: Latin American Business Process Outsourcing (BPO)
Market Trends by Region/Country in US$ Million: 2018-2025
Table 143: Business Process Outsourcing (BPO) Market in Latin
America in US$ Million by Region/Country: A Historic
Perspective for the Period 2009-2017
Table 144: Latin American Business Process Outsourcing (BPO)
Market Percentage Breakdown of Sales by Region/Country: 2009,
2019, and 2025
Table 145: Latin American Business Process Outsourcing (BPO)
Market Growth Prospects in US$ Million by Horizontal Segment
for the Period 2018-2025
Table 146: Business Process Outsourcing (BPO) Historic Market
Analysis in Latin America in US$ Million by Horizontal Segment:
2009-2017
Table 147: Latin American Business Process Outsourcing (BPO)
Market by Horizontal Segment: Percentage Breakdown of Sales for
2009, 2019, and 2025
Table 148: Latin American Demand for Business Process
Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
Table 149: Business Process Outsourcing (BPO) Market Review in
Latin America in US$ Million by End-Use: 2009-2017
Table 150: Latin American Business Process Outsourcing (BPO)
Market Share Breakdown by End-Use: 2009 VS 2019 VS 2025
ARGENTINA
Table 151: Argentinean Business Process Outsourcing (BPO)
Market Estimates and Forecasts in US$ Million by Horizontal
Segment: 2018-2025
Table 152: Business Process Outsourcing (BPO) Market in
Argentina in US$ Million by Horizontal Segment: A Historic
Review for the Period 2009-2017
Table 153: Argentinean Business Process Outsourcing (BPO)
Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS
2025
Table 154: Argentinean Business Process Outsourcing (BPO)
Addressable Market Opportunity in US$ Million by End-Use:
2018-2025
Table 155: Business Process Outsourcing (BPO) Market in
Argentina: Summarization of Historic Demand in US$ Million by
End-Use for the Period 2009-2017
Table 156: Argentinean Business Process Outsourcing (BPO)
Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
BRAZIL
Table 157: Business Process Outsourcing (BPO) Market in Brazil
by Horizontal Segment: Estimates and Projections in US$ Million
for the Period 2018-2025
Table 158: Brazilian Business Process Outsourcing (BPO)
Historic Market Scenario in US$ Million by Horizontal Segment:
2009-2017
Table 159: Brazilian Business Process Outsourcing (BPO) Market
Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
Table 160: Business Process Outsourcing (BPO) Quantitative
Demand Analysis in Brazil in US$ Million by End-Use: 2018-2025
Table 161: Brazilian Business Process Outsourcing (BPO)
Historic Market Review in US$ Million by End-Use: 2009-2017
Table 162: Brazilian Business Process Outsourcing (BPO) Market
Share Analysis: A 17-Year Perspective by End-Use for 2009,
2019, and 2025
MEXICO
Table 163: Business Process Outsourcing (BPO) Market in Mexico:
Recent Past, Current and Future Analysis in US$ Million by
Horizontal Segment for the Period 2018-2025
Table 164: Mexican Business Process Outsourcing (BPO) Historic
Market Analysis in US$ Million by Horizontal Segment: 2009-2017
Table 165: Mexican Business Process Outsourcing (BPO) Market
Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
Table 166: Business Process Outsourcing (BPO) Market in Mexico:
Annual Sales Estimates and Forecasts in US$ Million by End-Use
for the Period 2018-2025
Table 167: Mexican Business Process Outsourcing (BPO) Market in
Retrospect in US$ Million by End-Use: 2009-2017
Table 168: Business Process Outsourcing (BPO) Market Share
Distribution in Mexico by End-Use: 2009 VS 2019 VS 2025
REST OF LATIN AMERICA
Table 169: Rest of Latin America Business Process Outsourcing
(BPO) Market Estimates and Projections in US$ Million by
Horizontal Segment: 2018 to 2025
Table 170: Business Process Outsourcing (BPO) Market in Rest of
Latin America by Horizontal Segment: A Historic Review in US$
Million for 2009-2017
Table 171: Rest of Latin America Business Process Outsourcing
(BPO) Market Share Breakdown by Horizontal Segment: 2009 VS
2019 VS 2025
Table 172: Rest of Latin America Business Process Outsourcing
(BPO) Latent Demand Forecasts in US$ Million by End-Use: 2018
to 2025
Table 173: Business Process Outsourcing (BPO) Historic Demand
Patterns in Rest of Latin America by End-Use in US$ Million for
2009-2017
Table 174: Business Process Outsourcing (BPO) Market Share
Breakdown in Rest of Latin America by End-Use: 2009 VS 2019 VS
2025
MIDDLE EAST
Table 175: The Middle East Business Process Outsourcing (BPO)
Market Estimates and Forecasts in US$ Million by
Region/Country: 2018-2025
Table 176: Business Process Outsourcing (BPO) Market in the
Middle East by Region/Country in US$ Million: 2009-2017
Table 177: The Middle East Business Process Outsourcing (BPO)
Market Share Breakdown by Region/Country: 2009, 2019, and 2025
Table 178: The Middle East Business Process Outsourcing (BPO)
Market Estimates and Forecasts in US$ Million by Horizontal
Segment: 2018 to 2025
Table 179: The Middle East Business Process Outsourcing (BPO)
Historic Market by Horizontal Segment in US$ Million: 2009-2017
Table 180: Business Process Outsourcing (BPO) Market in the
Middle East: Percentage Share Breakdown of Sales by Horizontal
Segment for 2009, 2019, and 2025
Table 181: The Middle East Business Process Outsourcing (BPO)
Market Quantitative Demand Analysis in US$ Million by End-Use:
2018 to 2025
Table 182: Business Process Outsourcing (BPO) Market in the
Middle East: Summarization of Historic Demand Patterns in US$
Million by End-Use for 2009-2017
Table 183: The Middle East Business Process Outsourcing (BPO)
Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
IRAN
Table 184: Iranian Market for Business Process Outsourcing
(BPO): Annual Sales Estimates and Projections in US$ Million by
Horizontal Segment for the Period 2018-2025
Table 185: Business Process Outsourcing (BPO) Market in Iran:
Historic Sales Analysis in US$ Million by Horizontal Segment
for the Period 2009-2017
Table 186: Iranian Business Process Outsourcing (BPO) Market
Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
Table 187: Iranian Demand Estimates and Forecasts for Business
Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to
2025
Table 188: Iranian Business Process Outsourcing (BPO) Market in
US$ Million by End-Use: 2009-2017
Table 189: Business Process Outsourcing (BPO) Market Share
Shift in Iran by End-Use: 2009 VS 2019 VS 2025
ISRAEL
Table 190: Israeli Business Process Outsourcing (BPO) Market
Estimates and Forecasts in US$ Million by Horizontal Segment:
2018-2025
Table 191: Business Process Outsourcing (BPO) Market in Israel
in US$ Million by Horizontal Segment: A Historic Review for the
Period 2009-2017
Table 192: Israeli Business Process Outsourcing (BPO) Market
Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
Table 193: Israeli Business Process Outsourcing (BPO)
Addressable Market Opportunity in US$ Million by End-Use:
2018-2025
Table 194: Business Process Outsourcing (BPO) Market in Israel:
Summarization of Historic Demand in US$ Million by End-Use for
the Period 2009-2017
Table 195: Israeli Business Process Outsourcing (BPO) Market
Share Analysis by End-Use: 2009 VS 2019 VS 2025
SAUDI ARABIA
Table 196: Saudi Arabian Business Process Outsourcing (BPO)
Market Growth Prospects in US$ Million by Horizontal Segment
for the Period 2018-2025
Table 197: Business Process Outsourcing (BPO) Historic Market
Analysis in Saudi Arabia in US$ Million by Horizontal Segment:
2009-2017
Table 198: Saudi Arabian Business Process Outsourcing (BPO)
Market by Horizontal Segment: Percentage Breakdown of Sales for
2009, 2019, and 2025
Table 199: Saudi Arabian Demand for Business Process
Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
Table 200: Business Process Outsourcing (BPO) Market Review in
Saudi Arabia in US$ Million by End-Use: 2009-2017
Table 201: Saudi Arabian Business Process Outsourcing (BPO)
Market Share Breakdown by End-Use: 2009 VS 2019 VS 2025
UNITED ARAB EMIRATES
Table 202: Business Process Outsourcing (BPO) Market in the
United Arab Emirates: Recent Past, Current and Future Analysis
in US$ Million by Horizontal Segment for the Period 2018-2025
Table 203: United Arab Emirates Business Process Outsourcing
(BPO) Historic Market Analysis in US$ Million by Horizontal
Segment: 2009-2017
Table 204: Business Process Outsourcing (BPO) Market Share
Distribution in United Arab Emirates by Horizontal Segment:
2009 VS 2019 VS 2025
Table 205: Business Process Outsourcing (BPO) Market in the
United Arab Emirates: Recent Past, Current and Future Analysis
in US$ Million by End-Use for the Period 2018-2025
Table 206: United Arab Emirates Business Process Outsourcing
(BPO) Historic Market Analysis in US$ Million by End-Use:
2009-2017
Table 207: Business Process Outsourcing (BPO) Market Share
Distribution in United Arab Emirates by End-Use: 2009 VS 2019
VS 2025
REST OF MIDDLE EAST
Table 208: Business Process Outsourcing (BPO) Market in Rest of
Middle East: Recent Past, Current and Future Analysis in US$
Million by Horizontal Segment for the Period 2018-2025
Table 209: Rest of Middle East Business Process Outsourcing
(BPO) Historic Market Analysis in US$ Million by Horizontal
Segment: 2009-2017
Table 210: Rest of Middle East Business Process Outsourcing
(BPO) Market Share Breakdown by Horizontal Segment: 2009 VS
2019 VS 2025
Table 211: Business Process Outsourcing (BPO) Market in Rest of
Middle East: Annual Sales Estimates and Forecasts in US$
Million by End-Use for the Period 2018-2025
Table 212: Rest of Middle East Business Process Outsourcing
(BPO) Market in Retrospect in US$ Million by End-Use: 2009-2017
Table 213: Business Process Outsourcing (BPO) Market Share
Distribution in Rest of Middle East by End-Use: 2009 VS 2019 VS
2025
AFRICA
Table 214: African Business Process Outsourcing (BPO) Market
Estimates and Projections in US$ Million by Horizontal Segment:
2018 to 2025
Table 215: Business Process Outsourcing (BPO) Market in Africa

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