Market Overview

Century Communities honored with 2018 Eliant Homebuyers' Choice Awards


Colorado-based homebuilder, Century Communities, wins 14 awards for delivering the best customer experience

ALISO VIEJO, Calif., Feb. 28, 2018 /PRNewswire/ -- Homebuilders who provided their customers with the best purchase and ownership experiences—according to surveyed homebuyers—have been honored in the 22nd Annual Eliant Homebuyers' Choice Awards competition. The winning builders were chosen based on the results of 128,200 surveys which were completed by recent home owners from over 156 major homebuilders across the United States. A total of 41 different builders were recognized for being in the top five for excellence in one or more customer-experience categories.

 (PRNewsfoto/Century Communities)

Century Communities, a Colorado-based national homebuilder, was nominated for twenty Homebuyers' Choice Awards and won fourteen. Eight of the fourteen awards were Premier Awards, placing Century Communities 1st, 2nd or 3rd in each category. Century Communities won awards in all three builder segments – high volume, large volume and medium volume.  Ralph Baja, Century Communities' National Director of Customer Relations and Process Improvement, said, "Century Communities takes pride in our focus on strong customer satisfaction in every stage of the home building experience. These multiple awards underscore our success in meeting this goal and we are honored to be recognized."

Ralph Baja was selected as The First American Customer Experience Leader of the Year recognizing his extraordinary leadership in Century Communities' consistent delivery of a memorable customer experience. "Ralph continues to bring new service levels, quality standards and innovative ideas. He is shaping the future direction of the industry and culture of customer service excellence demonstrated by his team is reflected in the number of awards Century has received," stated Eliant's Bob Mirman.

Eliant's builder clients are improving their customers' experience everyday which can be seen through home owners willingness to offer a referral and those referrals are more likely to purchase a new home. In the category of "Percent of Sales from Referrals," Century Communities had three divisions recognized: Nor Cal - Bay Area (38%), Tennessee (32%) and Southern California (31%).

Century Communities proved to be especially strong in providing their homeowners with an outstanding Design Experience. The NorCal – Central Valley division was the winner of this category for all Large Volume Builders. In addition, two other divisions were recognized: NorCal – Bay Area, Southern California and Tennessee. 

Century Communities' NorCal – Bay Area and NorCal Central Valley divisions, won awards for the Purchase Experience. Century Communities Tennessee was a Top 10 nominee for the Purchase Experience as well. Century Communities NorCal - Central Valley also won honors for their First Year Customer Service Experience and First Year Quality. Century Communities Southern California and NorCal – Bay Area were recognized as a Top 10 nominees for First Year Customer Service. Century Communities – North Carolina and NorCal – Bay Area were recognized as a Top 10 nominees for First Year Quality.

Eliant recognizes the nation's top performing field representatives in the areas of Sales, Construction, Design and Customer Service as voted by recent homebuyers. From among thousands of their peers, representatives are identified by homeowners as the best in America at delivering an extraordinary customer experience. James Coleman of Century Communities – NorCal Central Valley was recognized as 3rd out of 1,398 Sales Representatives rated in 2017. Bryan Hartford of Century Communities – NorCal Central Valley was also a Top 15 nominee for Construction Representative.

"In addition to highlighting our winning builders, it is also important to recognize those teams making progress in creating a outstanding customer service culture," according to Eliant's Bob Mirman. The Most Improved Builder Award was won by Century Communities' Washington Division for it's improvement from 2016 to 2017.

This year's awards program featured sponsors widely acclaimed for delivering extraordinary customer experiences; loanDepot; Land Concern Landscape Architecture; Cove Programs; Design Tec; Front Steps/DwellingLive; Focus 360; Peninsula Publishing; and First American Title. Information on the survey methodology and a complete list of winning home builders is available at

About Eliant:

Founded in 1984, Aliso Viejo, CA-based Eliant has long been recognized as the nation's leading provider of customer experience management services for U.S., Canadian, and Middle East building firms. The firm's world-class customer experience monitoring, training, and consulting services are considered to be the gold standard in the industry. Widely used by hundreds of home builders as well as lenders, escrow, design centers and sales agencies, Eliant's Customer Champion Certification programs provide training, testing, and survey-based Certification which motivates high levels of performance.

About Century Communities:

Century Communities, Inc. (NYSE: CCS) is one of the nation's largest U.S. homebuilders, engaged in all aspects of homebuilding, including the acquisition, entitlement and development of land and the construction, marketing and sale of quality homes designed to appeal to a wide range of homebuyers.  The Colorado-based Company operates in 10 states across the West, Mountain, Texas and Southeast Regions and offers title and lending services in select markets through its Parkway Title and Inspire Home Loan subsidiaries. To learn more about Century Communities please visit


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