Mobile Workforce Management and Service Optimization Advancing Field Service Organizations in Latin America

SÃO PAULO, February 25, 2013 /PRNewswire/ --

As service providers in Latin America face increased competition and regulatory pressures, the need to differentiate based on customer experience becomes increasingly important. ClickSoftware Technologies Ltd. CKSW, the leading provider of automated mobile workforce management and optimization solutions, invites attendees of Field Service Latin America to learn how to leverage the convergence of emerging technologies to address conflicting business goals.

Field service organizations can drive impressive operational results, including improved customer service and lower operational costs, by combining the explosion in mobility with optimized scheduling and proactive decision making (artificial intelligence).

What: Field Service Latin America Innovation Spotlight: Mobility Revolution

When: Tuesday, February 26

Who: Stephen Timms, Vice President of Sales, Americas ClickSoftware

Discussion will include:

• Consolidation of contextual information automatically and at the right time
• Integration with Multiple Devices
• Connectivity & Accessibility
• Multiple data, but Single Sign-on

"The nature of business is changing, and CIOs recognize the need to shift focus to business strategy and use infrastructure as building blocks to support that strategy," said Stephen Timms, VP of Sales, Americas, ClickSoftware. "As forces including mobile, analytics, cloud and big data come together, industry leaders must harness these dynamic technologies to drive real-time decision making and operational excellence."

IDC predicts that IT spending in Latin America will increase 34% in the next three years. Learn how ClickSoftware can help your business invest smartly and enable higher ROI on that spending through innovative mobility and scheduling solutions tailored to meet the needs of Latin American businesses.

About ClickSoftware

ClickSoftware CKSW is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific, and operations in Latin America. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364

SOURCE ClickSoftware Technologies Ltd