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 Today at F8, Facebook&#39;s annual global developer conference, American 
 Express announced an updated Amex bot for Facebook Messenger enhanced by 
 artificial intelligence and servicing technology, which will be 
 available in the coming months. The updated Amex bot for Messenger 
 enables eligible U.S. Consumer and OPEN Card Members to get on-demand 
 answers from the Amex bot for Messenger to answer certain queries 
 related to their account and Card information.
 
 
 "Because of its scale, Messenger is an excellent platform to extend our 
 conversational servicing technology to allow Card Members to interact 
 with us how and when they want," said Luke Gebb, senior vice president, 
 Enterprise Digital, American Express. "We are continuing to invest in 
 our partnership and evolve the features of our Amex bot for Messenger to 
 deliver more value to our Card Members. We're doing this by combining 
 the real-time nature of Messenger with American Express' rich history as 
 a trusted service company."
 
 
 The new Amex bot for Messenger feature is a resource for Card Members 
 looking for quick answers to commonly asked questions. American Express 
 designed the updated Amex bot for Messenger by identifying the questions 
 frequently asked by its Card Members in this channel. American Express' 
 servicing technology uses artificial intelligence and machine learning 
 to better serve Card Members in environments like Messenger, and will 
 learn and improve over time.
 
 
 Following are examples of the types of prompts Card Members will be able 
 to use to spark a conversation with the Amex bot for Messenger:
 
 <ul xmlns="http://www.w3.org/1999/xhtml">
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 "What is my balance?" triggers a real-time balance update.
 </li>
 <li xmlns="http://www.w3.org/1999/xhtml" class="bwlistitemmargb">
 "What is my Membership Rewards balance?" triggers a real-time 
 Membership Rewards® points balance update.
 </li>
 <li xmlns="http://www.w3.org/1999/xhtml" class="bwlistitemmargb">
 "I have a question about a pending charge" provides information about 
 different types of pending charges.
 </li>
 </ul>
 
 The new update adds to the initial set of features that the Amex bot for 
 Messenger originally launched with in August 2016, including real-time 
 purchase notifications and important information about Card benefits and 
 services related to those purchases. In <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fabout.americanexpress.com%2Fnews%2Fpr%2F2016%2Fadd-a-card-feature-amex-bot-for-messenger.aspx&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=December+2016&amp;index=1&amp;md5=565859d2a253a584af94fe9a88eefcca" rel="nofollow" rel="nofollow">December 
 2016</a>, American Express also launched an "Add a Card" feature, 
 facilitating eligible Card Members to add their Card and billing 
 information on file with Facebook to easily make purchases on Facebook.
 
 
 To enable the Amex bot for Messenger, Card Members can connect an 
 eligible Card to Messenger at <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fm.me%2FAmericanExpressUS&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=m.me%2FAmericanExpressUS&amp;index=2&amp;md5=2b7933e60bcc83134d08d6549fc60bcc" rel="nofollow" rel="nofollow">m.me/AmericanExpressUS</a> 
 by using their AmericanExpress.com user ID and password. Card Members 
 can easily add their Card to Facebook by choosing to do so when 
 connecting their eligible Card to Messenger. American Express has worked 
 closely with Facebook to ensure the data of our Card Members is 
 adequately secure and protected.
 
 
 About American Express
 
 
 American Express is a global services company, providing customers with 
 access to products, insights and experiences that enrich lives and build 
 business success. Learn more at <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.americanexpress.com%2F&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=americanexpress.com&amp;index=3&amp;md5=8ea278384405142808cf2913e2bcd238" rel="nofollow" rel="nofollow">americanexpress.com</a> 
 and connect with us on <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.facebook.com%2Famericanexpress&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=facebook.com%2Famericanexpress&amp;index=4&amp;md5=b9006bd7eb5c129cf723fed12a081001" rel="nofollow" rel="nofollow">facebook.com/americanexpress</a>, 
 <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famerican-express&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=linkedin.com%2Fcompany%2Famerican-express&amp;index=5&amp;md5=8c3cc42ae638e31f5eb5a7750e71e8e9" rel="nofollow" rel="nofollow">linkedin.com/company/american-express</a>, 
 <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Ftwitter.com%2Famericanexpress&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=twitter.com%2Famericanexpress&amp;index=6&amp;md5=e2585ca33dada0d8997e408a5450e51d" rel="nofollow" rel="nofollow">twitter.com/americanexpress</a>, 
 and <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.youtube.com%2Famericanexpress&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=youtube.com%2Famericanexpress&amp;index=7&amp;md5=0b15aeccc7d341a7b6f29080730d8d09" rel="nofollow" rel="nofollow">youtube.com/americanexpress</a>.
 
 
 Key links to products, services and corporate responsibility 
 information: <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww304.americanexpress.com%2Fcredit-card%3Fextlink%3Ddw-us-pr-bp&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=charge+and+credit+cards&amp;index=8&amp;md5=48f1f064ede18057d10178087f496369" rel="nofollow" rel="nofollow">charge 
 and credit cards</a>, <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.americanexpress.com%2Fus%2Fsmall-business%2Fcredit-cards%2F&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=business+credit+cards&amp;index=9&amp;md5=df106e34dc806efa710b7fe05e83403a" rel="nofollow" rel="nofollow">business 
 credit cards</a>, <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.plenti.com%2F&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=Plenti+rewards+program&amp;index=10&amp;md5=d7d9db5f945724fa1e904b6053d147ba" rel="nofollow" rel="nofollow">Plenti 
 rewards program</a>, <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Ftravel.americanexpress.com%2Fhome%3Fextlink%3Ddw-us-pr-bp&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=travel+services&amp;index=11&amp;md5=e5c7a50db631bb3088f78dd4de84c435" rel="nofollow" rel="nofollow">travel 
 services</a>, <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.americanexpress.com%2Fgift-cards%2F%3Fextlink%3Ddw-us-pr-bp&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=gift+cards&amp;index=12&amp;md5=da4ed1a2aa3f03da29dcb1c2553170bc" rel="nofollow" rel="nofollow">gift 
 cards</a>, <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.americanexpress.com%2Fus%2Fcontent%2Fprepaid%2Freloadable-cards.html&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=prepaid+cards&amp;index=13&amp;md5=7d20f34005bbcbaac121c8c16c342973" rel="nofollow" rel="nofollow">prepaid 
 cards</a>, <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww209.americanexpress.com%2Fmerchant%2Fmarketing-data%2Fpages%2Fhome%3Fextlink%3Ddw-us-pr-bp&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=merchant+services&amp;index=14&amp;md5=13b3ab179ea3f371a60b5e3b265f84ed" rel="nofollow" rel="nofollow">merchant 
 services</a>, <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.accertify.com%2Fen%2F&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=Accertify&amp;index=15&amp;md5=e49da2422c797986bd4ebd38e07041d4" rel="nofollow" rel="nofollow">Accertify</a>, 
 <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fbusiness.americanexpress.com%2Fus%3Fextlink%3Ddw-us-pr-bp&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=corporate+card&amp;index=16&amp;md5=8c109f4bfcf213a30c4310f48c3cd09a" rel="nofollow" rel="nofollow">corporate 
 card</a>, <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fbusinesstravel.americanexpress.com%2F%3Fextlink%3Ddw-us-pr-bp&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=business+travel&amp;index=17&amp;md5=ddbb886fcd00f09fa8f67eac04430f02" rel="nofollow" rel="nofollow">business 
 travel</a>, and <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fabout.americanexpress.com%2Fcsr%2F&amp;esheet=51541940&amp;newsitemid=20170418006352&amp;lan=en-US&amp;anchor=corporate+responsibility&amp;index=18&amp;md5=412fcd2f6b7715d3d1c324543383f2cc" rel="nofollow" rel="nofollow">corporate 
 responsibility</a>.
 
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