Food Delivery Apps DoorDash, Uber Adjust To Changing Customer Needs On Pandemic Recovery

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  • Consumers continue to spend more, but on a cautious note on the biggest food-delivery apps, DoorDash, Inc DASH and Uber Technologies, Inc UBER Uber Eats, analysts and industry executives said
  • People switched to in-store pickups, ordering fewer dishes and changing what they get delivered, the Wall Street Journal reports.
  • In November, DoorDash CFO Prabir Adarkar said delivery remained part of people's daily life who had just adjusted their behavior on pandemic recovery.
  • Some consumers migrated from expensive restaurants to fast food, while others cut back on the number of items in a restaurant order.
  • Restaurant executives said some customers picked up more food to avoid delivery fees.
  • Food-delivery apps took off during the pandemic
  • DoorDash and Uber Eats collectively control 90% of the U.S. food-delivery market, recorded sales expansion. But growth cooled across the industry. 
  • Orders and spending on Grubhub, America's third-largest food-delivery app, deteriorated. European owner Just Eat Takeaway.Com N.V. JTKWY weighed divesting Grubhub since April. 
  • Most analysts predict continued growth at DoorDash and Uber Eats.
  • DoorDash and Uber Eats tried to attract more customers with holiday deals on their membership programs, which include discounts on food and delivery fees.
  • The cost-conscious consumers increasingly subscribed to save money, the apps said. 
  • Grubhub expanded the option to allow groups to bundle multiple orders to help consumers save on delivery charges. 
  • The companies cut costs. DoorDash laid off 1,250 employees late last month. Uber said it would cut marketing spending and pause hiring.
  • Price Action: DASH shares traded higher by 0.85% at $24.80 in the premarket on the last check Thursday.
  • Photo by Mapbox via Flickr
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