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We Finally Know What Happened To Samsung's Note 7 Batteries

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We Finally Know What Happened To Samsung's Note 7 Batteries

Samsung, which faced consumer backlash for Galaxy Note 7 phones catching fire, has now blamed the poorly designed battery for the fiasco that tarnished the brand image and caused a massive dent in its mobile profits.

"Our investigation, as well as the investigations completed by three independent industry organizations, concluded that batteries were found to be the cause of the Note 7 incidents," CNN Money reported citing Samsung’s statement on Monday.

So, What Happened?

The report said Samsung and independent investigators noted problems were found in batteries from two different suppliers — the ones that started catching fire right after the phone's launch in August and also those used as replacements.

Samsung is said to have asked for a powerful battery from its suppliers, but was not willing to compromise on the size of the phone.

“The first battery's outer casing was too small to accommodate the components inside, causing them to short-circuit and overheat, according to the investigations. The second battery's overheating stemmed from other design defects and a missing key component,” the report continued.

Samsung and the independent investigators said neither the overall design of the Note 7 phone nor the company's own manufacturing process was to blame for the battery issues.

Samsung launched Note 7 amid much fanfare in August, only to see the phones catching fire. Several airlines have warned passengers not to use or charge Note 7 devices on planes, leading to the killing of the product itself. Samsung said Monday that 96 percent of about 3 million Note 7 devices have been returned.

Posted-In: cnn money Galaxy Note 7 Note 7 SamsungNews Tech Media General Best of Benzinga

 

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