LOMBARD, Ill., Jan. 3, 2013 (GLOBE NEWSWIRE) -- American Utility Management, Inc. (AUM) CEO and Chairman Michael G. Miller today announced the appointment of Joseph R. Stackhouse, Chief Operating Officer, to President and COO. In his new role, Joe adds responsibility for overseeing the day-to-day operations of the entire company, including Sales, Finance, Technology, and Energy Management. This is in addition to his current role managing all daily operations regarding Resident Billing Services, Invoice Processing Services, new client implementation, customer service, and all of their surrounding supporting services.
"AUM has added utility and energy management services to over 200,000 units in 2012, due in large part to our commitment to our customers. Joe was instrumental in bringing meaningful process improvements to AUM while enhancing our customer-centric culture," says Miller. "As we continue to grow, Joe's previous experience in companies with large customer bases will be critical to our continued success. As we saw in 2012, focusing on key customer deliverables and measurable performance indicators enable AUM to deliver a better energy and utility management product for our clients."
Joe's background includes over 20 years of managing the end-to-end customer experience, and includes expertise in call center operations, service delivery, customer management systems, sales and full P &L management. Prior to joining AUM, he was a Senior Vice President, Customer Operations at Charter Communications. In this position, he was responsible for the customer experience of over 5 million residential and commercial voice, video and data customers, generating over $6 billion in annual revenue. Other previous roles included Senior Vice President at Comcast Corporation, and Senior Vice President at AT &T Broadband.
He earned his bachelor's degree from Colorado State University.
About American Utility Management
Founded in 1994, American Utility Management (AUM) provides comprehensive energy services to the multifamily industry. The company prides itself on driving bottom line savings for its clients through its energy management, invoice processing, and resident services. AUM uses its proprietary technology and data to create custom energy solutions that allow multifamily management to lower their energy usage and save money. The company distinguishes itself through its knowledgeable and experienced professionals who provide all services in-house without outsourcing to other companies. AUM advises management of over 500,000 multifamily units across the U.S. For more information on AUM, please visit www.aum-inc.com or call 800-418-5393.
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