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 As part of its transformation to become more customer-centric, <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nationstarmtg.com%2F&amp;esheet=51577813&amp;newsitemid=20170621005080&amp;lan=en-US&amp;anchor=Nationstar+Mortgage&amp;index=1&amp;md5=148f7ddaaaf74661e0ef0bb2d7528457" rel="nofollow" rel="nofollow">Nationstar 
 Mortgage</a> today announced it has moved its international call center 
 operations back to the United States, creating 500 new jobs and bringing 
 customer service closer to the company's more than 3 million customers. 
 Moving all call center operations onshore represents one of the key 
 investments the company is making to improve the customer experience.
 
 
 "Our customers shared with us that speaking to U.S. based 
 representatives would make their service experience better, so we 
 prioritized that feedback and have invested in moving all of our call 
 center operations back to the United States," said Jay Bray, Chairman 
 and CEO of Nationstar. "Our goal is to deliver unmatched care and 
 service to our customers day in and day out, and we believe this 
 investment will have a meaningful impact on our customers and their home 
 loan experience."
 
 
 Nationstar's onshoring efforts are part of a larger customer-centric 
 transformation in the course of the company's official rebrand to Mr. 
 CooperSM which will become official in August. The new name 
 embodies the company's redefined purpose to keep the dream of home 
 ownership alive and challenge the status quo in the mortgage industry.
 
 
 After extensive research and testing, Mr. Cooper was selected as the new 
 brand name to personify the next generation of home servicing and 
 lending for the company. It represents a more personal relationship 
 customers can have with their home loan provider.
 
 
 Bray added, "The new brand recognizes the critical role of a customer 
 advocate in delivering a positive experience and helping guide customers 
 through important conversations on their path to home ownership."
 
 
 Nationstar began its transition to an entirely U.S. based customer 
 service call center operation by opening a new call center in Longview, 
 Texas, in 2016. In addition to Longview, Nationstar also operates 
 customer service call centers in Dallas, Texas, and Chandler, Ariz. 
 While the international call center was managed by an outside vendor, 
 all U.S. call centers are operated by Nationstar team members.
 
 
 For more information on Nationstar customer service and the Mr. Cooper 
 rebrand please visit <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.mynationstar.com&amp;esheet=51577813&amp;newsitemid=20170621005080&amp;lan=en-US&amp;anchor=www.mynationstar.com&amp;index=2&amp;md5=4936528ee500d03eb55513eae894dae3" rel="nofollow" rel="nofollow">www.mynationstar.com</a>.
 
 
 About Nationstar Mortgage Holdings Inc.
 
 
 Based in Dallas, Texas, Nationstar provides quality servicing, 
 origination and transaction based services related principally to 
 single-family residences throughout the United States. Additional 
 corporate information is available in the Shareholder Relations section 
 of <a xmlns="http://www.w3.org/1999/xhtml" href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.mynationstar.com&amp;esheet=51577813&amp;newsitemid=20170621005080&amp;lan=en-US&amp;anchor=www.mynationstar.com&amp;index=3&amp;md5=4ec1c636689892fd26aadd9209f9cc99" rel="nofollow" rel="nofollow">www.mynationstar.com</a>.
 
 
 
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