China Customer Relations Centers, Inc. Announces Financial Results for the First Half of 2020

Revenues and EPS Increased by 33.4% and 106.4%, Respectively, for the First Half of 2020

TAI'AN, China, Dec. 18, 2020 /PRNewswire/ -- China Customer Relations Centers, Inc. CCRC ("CCRC" or the "Company"), a leading business process outsourcing ("BPO") service provider serving internet, e-commerce, banking, and telecommunications clients in China, today announced its unaudited financial results for the six months ended June 30, 2020.

First Half of 2020 Highlights (all comparisons to prior year unless noted)

  • Revenues increased by 33.4% to $97.72 million, driven by strong demand for our business from existing BPO clients and the contribution from new clients including Huaxia Bank, Ping'An Bank, Suning Insurance, and Vipshop, among others.
  • Gross profit increased by 38.9% to $25.91 million. Gross margin was 26.5%, compared to 25.5% for the same period of the prior year.
  • Operating income increased by 89.1% to $10.06 million. Operating margin increased by 3.0 percentage point to 10.3%.
  • Net income attributable to common shareholders increased by 106.4% to $10.30 million.
  • Earnings per share was $0.56, compared to $0.27 for the same period of the prior year.        

First Half of 2020 Financial Results (Unaudited)





For the Six Months Ended June 30,

($ millions, except per share data)

2020



2019



% Change

Revenues



$97.72



$73.27



33.4%

Gross profit



$25.91



$18.65



38.9%

Gross margin



26.5%



25.5%



1.0 pp*

Operating income



$10.06



$5.32



89.1%

Operating margin



10.3%



7.3%



3.0 pp*

Net income attributable to CCRC

$10.30



$4.99



106.4%

EPS - basic and diluted



$0.56



$0.27



107.4%

*pp: percent points













Revenues

For the six months ended June 30, 2020, revenues increased by $24.45 million, or 33.4%, to $97.72 million from $73.27 million for the same period of the prior year. We continued to see strong demand for our business from existing BPO clients while adding new clients with notable additions including Huaxia Bank, Ping'An Bank, Suning Insurance, and Vipshop, among others, during the six months ended June 30, 2020.

We continued to increase our service capacity, which increased by 2,969 seats, or 13.3%, to 25,329 seats as of June 30, 2020 from 22,360 seats at the end of 2019. 

Cost of revenues

Cost of revenues consists primarily of salaries, payroll taxes and employee benefits costs of our customer service associates and other operations personnel. Cost of revenues also includes direct communications costs, rent expense, IT costs, and facilities support expenses. Cost of revenues increased by $17.19 million, or 31.5%, to $71.81 million for the six months ended June 30, 2020 from $54.62 million for the same period of the prior year. The increase in cost of revenues was in line with the increase in revenues. As a percentage of revenues, cost of revenues was 73.5% for the six months ended June 30, 2020, compared to 74.5% for the same period of the prior year.

Gross profit and gross margin

Gross profit increased by $7.26 million, or 38.9%, to $25.91 million for the six months ended June 30, 2020 from $18.65 million for the same period of the prior year. The increase in gross profit was primarily driven by increased revenues as well as COVID-19 related social security and rent relief benefits received during the pandemic. Gross margin increased by 1.0 percentage point to 26.5% for the six months ended June 30, 2020 from 25.5% for the same period of the prior year.

Selling, general and administrative expense

Selling, general and administrative ("SG&A") expenses consist primarily of sales and administrative employee-related expenses, professional fees, travel costs, research and development costs, and other corporate expenses. SG&A expenses increased by $2.52 million, or 18.9%, to $15.85 million for the six months ended June 30, 2020 from $13.33 million for the same period of the prior year. As a percentage of revenues, SG&A expenses decreased from 18.2% for the six months ended June 30, 2019 to 16.2% for the six months ended June 30, 2020.

Operating income and operating margin

Income from operations increased by $4.74 million, or 89.1%, to $10.06 million for the six months ended June 30, 2020 from $5.32 million for the same period of the prior year. The increase in operating income was related to increased gross profit which was partially offset by increased SG&A expenses. Operating margin was 10.3% for the six months ended June 30, 2020, compared to 7.3% for the same period of the prior year.

Other income

We recognized government grants, which are discretionary and unpredictable in nature, of $1.38 million during the six months ended June 30, 2020, compared to $0.56 million recognized during the same period of the prior year. Total other income, net of other expenses, increased by $1.30 million, or 184.7%, to $2.01 million for the six months ended June 30, 2020 from $0.71 million for the same period of the prior year.

Income before provision for income taxes

Income before provision for income taxes increased by $6.05 million, or 100.3%, to $12.07 million for the six months ended June 30, 2020 from $6.03 million for the same period of the prior year. The increase in income before provision for income taxes was due to increased operating income as well as government grants and other income.

Income taxes

Provision for income taxes was $1.73 million for the six months ended June 30, 2020, compared to $0.96 million for the same period of the prior year.

Net income and earnings per share

Net income increased by $5.27 million, or 104.1%, to $10.34 million for the six months ended June 30, 2020 from $5.07 million for the same period of the prior year. After deducting net income attributable to noncontrolling interest, net income attributable to common shareholders was $10.30 million, or $0.56 per basic and diluted share, for the six months ended June 30, 2020, compared to $4.99 million, or $0.27 per basic and diluted share, for the same period of the prior year.

Financial Conditions

As of June 30, 2020, the Company had cash of $28.67 million, compared to $25.33 million at December 31, 2019. Total working capital was $58.59 million as of June 30, 2020, compared to $47.50 million at the end of 2019.

Net cash provided by operating activities was $7.87 million for the six months ended June 30, 2020, compared to net cash used in operating activities of $1.34 million for the same period of the prior year. Net cash used in investing activities was $1.81 million for the six months ended June 30, 2020, compared to $1.30 million for the same period of the prior year. Net cash used in financing activities was $2.17 million for the six months ended June 30, 2020, compared to net cash provided by financing activities of $0.03 million for the same period of the prior year.  

Notice

Rounding amounts and percentages: Certain amounts and percentages included in this press release have been rounded for ease of presentation. Percentage figures included in this press release have not in all cases been calculated on the basis of such rounded figures, but on the basis of such amounts prior to rounding. For this reason, certain percentage amounts in this press release may vary from those obtained by performing the same calculations using the figures in the financial statements. In addition, certain other amounts that appear in this press release may not sum due to rounding.

About China Customer Relations Centers, Inc.

The Company is a leading BPO service provider in China focusing on the complex, voice-based and online-based segments of customer care services, including:

  •  customer relationship management;
  •  technical support;
  •  sales;
  •  customer retention;
  •  marketing surveys; and
  •  research.

The Company currently has a service capacity of approximately 25,329 seats for its call centers. More information about the Company can be found at: www.ccrc.com.

Forward-Looking Statement

This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as "may," "will," "intend," "should," "believe," "expect," "anticipate," "project," "estimate" or similar expressions that do not relate solely to historical matters, it is making forward-looking statements.  Specifically, the Company's statements regarding its: 1) the impact of COVID-19; and 2) continued growth, shareholder returns and business outlook, are forward-looking statements. Forward-looking statements are not guarantee of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company's expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including, but not limited to, the following:  the Company's goals and strategies; the Company's future business development; product and service demand and acceptance; changes in technology; economic conditions; the growth of the call center business process outsourcing market in China; reputation and brand; the impact of competition and pricing; government regulations; fluctuations in general economic and business conditions in China and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the Securities and Exchange Commission.  For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company's filings with the U.S. Securities and Exchange Commission, which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forward–looking statements to reflect events or circumstances that arise after the date hereof.

For more information, please contact:

Sherry Zheng 

Weitian Group LLC

Email: shunyu.zheng@weitian-ir.com

Phone: +1-718-213-7386

CHINA CUSTOMER RELATIONS CENTERS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS





 June 30,



 December 31,





2020



2019





(Unaudited)





ASSETS

 Cash and cash equivalents

$

28,673,083

$

25,328,486

 Accounts receivable, net



47,438,549



42,606,485

 Prepayments



2,912,547



2,396,646

 Prepayment, related party



78,109



90,429

 Due from related party, current



212,218



-

 Income taxes recoverable



201,283



712,459

 Other current assets



3,911,556



3,408,704

     Total current assets



83,427,345



74,543,209

 Equity investments



3,396,904



3,446,346

 Property and equipment, net



9,788,227



10,115,782

 Deferred tax assets



239,379



242,863

 Due from related party, non-current



-



215,307

 Operating lease right-of-use assets



9,882,185



9,827,114

 Operating lease right-of-use assets - related party



92,732



172,121

     Total non-current assets



23,399,427



24,019,533

 Total assets

$

106,826,772

$

98,562,742











 LIABILITIES AND EQUITY





 Accounts payable

$

2,836,918

$

2,602,972

 Accounts payable - related parties



49,945



149,658

 Accrued liabilities and other payables



4,677,490



4,641,892

 Deferred revenue



235,293



456,331

 Wages payable



10,261,274



10,472,596

 Income taxes payable 



1,247,114



452,961

 Operating lease liabilities, current



3,369,036



3,797,069

 Operating lease liabilities - related party, current



40,670



163,995

 Short term loans



2,122,181



4,306,138

     Total current liabilities



24,839,921



27,043,612

Operating lease liabilities, non-current



7,164,013



6,068,702

     Total non-current liabilities



7,164,013



6,068,702

     Total liabilities



32,003,934



33,112,314

 Equity 









 Common shares, $0.001 par value, 100,000,000 shares authorized, 18,329,600 shares issued and outstanding as of June 30, 2020 and December 31, 2019



18,330



18,330

 Additional paid-in capital



18,485,598



15,074,267

 Retained earnings



52,891,042



47,347,781

 Statutory reserves



7,161,554



5,818,330

 Accumulated other comprehensive loss



(4,352,452)



(3,411,744)

     Total China Customer Relations Centers,

Inc. shareholders' equity  



74,204,072



64,846,964

 Noncontrolling interest



618,766



603,464

     Total equity  



74,822,838



65,450,428

 Total liabilities and equity 

$

106,826,772

$

98,562,742

 

CHINA CUSTOMER RELATIONS CENTERS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME

(Unaudited)







For The Six Months Ended June 30,







2020



2019













Revenues, net

$

97,720,912

$

73,274,748

Cost of revenues



71,809,229



54,623,472

Gross profit



25,911,683



18,651,276

Operating expenses:









Selling, general & administrative expenses

15,848,053



13,329,194



Total operating expenses



15,848,053



13,329,194

Income from operations



10,063,630



5,322,082

Interest expense



(109,430)



(30,475)

Government grants



1,384,198



555,229

Other income



758,268



201,945

Other expense



(23,242)



(20,722)



Total other income



2,009,794



705,977

Income before provision for income taxes

12,073,424



6,028,059

Income tax provision



1,733,355



961,021

Net income



10,340,069



5,067,038

Less: net income attributable to noncontrolling interest

42,253



77,947

Net income attributable to China Customer Relations Centers, Inc.

$

10,297,816

$

4,989,091













Comprehensive income









Net income

$

10,340,069

$

5,067,038

Other comprehensive income (loss)







Foreign currency translation adjustment

(967,659)



(6,737)

Total Comprehensive income

9,372,410



5,060,301

Less: Comprehensive income attributable to noncontrolling interest

15,302



140,467

Comprehensive income attributable to China Customer Relations Centers, Inc.

$

9,357,108

$

4,919,834













Earnings per share attributable to China Customer Relations Centers, Inc.

Basic

$

0.56

$

0.27

Diluted

$

0.56

$

0.27

 

CHINA CUSTOMER RELATIONS CENTERS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited)







For The Six Months Ended June 30,







2020





2019



















Cash flows from operating activities















Net income



$

10,340,069



$

5,067,038



Adjustments to reconcile net income to net cash provided by (used in) operating activities:















Depreciation





2,445,941





2,845,134



Loss on disposal of property and equipment





226,974





68,475



Non-cash lease expense





436,327





-



Changes in assets and liabilities:















Accounts receivable





(5,471,004)





(5,493,897)



Prepayments





(1,010,254)





(917,156)



Prepayment, related party





11,079





(1,783)



Other current assets





(554,215)





(97,228)



Operating lease liabilities





135,277





(843,053)



Accounts payable





272,668





(130,978)



Accounts payable - related parties





(98,062)





(55,237)



Wages payable





(62,836)





412,029



Income taxes recoverable





503,504





207,879



Income taxes payable





804,727





(56,564)



Deferred revenue





(215,584)





(114,931)



Accrued liabilities and other payables





101,960





(2,226,854)



Net cash provided by (used in) operating activities





7,866,571





(1,337,126)



















Cash flows from investing activities















Purchase of property and equipment





(1,808,750)





(1,371,577)



Proceeds from sale of property and equipment





988





28,210



Repayment from related parties





-





44,222



Net cash used in investing activities





(1,807,762)





(1,299,145)



















Cash flows from financing activities















Borrowings from short-term loans





4,231,293





3,725,560



Repayment of short-term loans





(6,398,592)





(3,694,345)



Net cash provided by (used in) financing activities





(2,167,299)





31,215



















Effect of exchange rate changes on cash and cash equivalents





(546,913)





(62,102)



Net change in cash and cash equivalents





3,344,597





(2,667,158)



Cash and cash equivalents, beginning of the period





25,328,486





24,419,912



Cash and cash equivalents, end of the period



$

28,673,083



$

21,752,754



Supplemental cash flow information















   Interest paid



$

109,433



$

82,531



   Income taxes paid



$

905,535



$

1,139,416



Non-cash investing and financing activities















Transfer from prepayments to property and equipment



$

457,666



$

-



Liabilities assumed in connection with purchase of property and equipment



$

-



$

17,792



 

 

Cision View original content:http://www.prnewswire.com/news-releases/china-customer-relations-centers-inc-announces-financial-results-for-the-first-half-of-2020-301196061.html

SOURCE China Customer Relations Centers, Inc.

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