8x8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences

New service launches at ICMI Contact Center Expo 2019

8x8, Inc. EGHT, a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, today announced an expansion of services for contact center customers which provide hands-on administration and management to ensure 8x8 customers get the most value from their contact center investment. 8x8 Service Management for Contact Center is a monthly service, which is now available. The service was launched at the ICMI Contact Center Expo, taking place through May 16th in Fort Lauderdale, Florida.

The offering helps companies ensure positive customer experiences after the initial contact center implementation, giving 8x8 customers a pre-defined number of support hours through a single point of contact for a monthly fee. The service from an 8x8 contact center expert simplifies in-house support requirements for customers, providing them with subject matter experts to work alongside their internal staff to ensure timely administration of the contact center solution and efficient use of product features.

"Companies often move to the cloud to decrease the burden of maintaining the systems required to manage their contact centers. But that doesn't mean that they suddenly become experts in deploying routing strategies or IVR/self-service design," said Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics. "8x8 Service Management for Contact Centers is an offering that many, if not most, companies will choose as a safety net – especially as they migrate from premises solutions to the cloud for the first time."

The 8x8 Service Management for Contact Center can include activities such as omnichannel setup, distributed deployments, enhanced IVR custom applications, and co-browse and other system configuration options to assist any contact center customer in optimizing their 8x8 solution.

"The contact center is the lifeblood of any best-in-class customer experience strategy, but many companies just don't have the in-house capabilities to manage it properly," said Sam Wilson, Senior Vice President of Small Business & eCommerce at 8x8. "The focus for contact center managers and agents needs to remain squarely on ensuring seamless, positive customer experiences. The 8x8 Service Management for Contact Center offer demonstrates how serious 8x8 is about fostering positive customer experience by providing the best total cloud platform for not only UC but contact center as well. The service offers an extra integrated layer of support so customer experience never falters, and companies can respond to the ongoing changing needs of their business."

For more information, visit here or booth 703 at ICMI Contact Center Expo to learn how 8x8 is transforming the contact center.

About 8x8, Inc.

8x8, Inc. EGHT cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.

8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.

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