Verint Experts Speak to the Power of Customer Engagement, the Future of Customer Service and More at Customer and Industry Events This Month

Verint^® Systems Inc. VRNT today announced the kick-off of its Engage APAC Customer and Partner Conference this week, along with a series of other industry events focused on customer engagement, experience and "futures" topics.

Verint Engage APAC Customer and Partner Conference 2017

September 6-7; Melbourne, Australia

Verint customers and partners across the Asia Pacific region and around the world will gather at this year's APAC Engage 2017 conference—an event that spotlights customer success and technology innovation. Attendees also will explore strategies for enhancing the customer experience, best practices for capturing customer experience insights to maximize customer and employee engagement, and market trends, innovations and new technologies, and how to apply them for competitive advantage.

CRMXchange Webinar: What Is the Future of Customer Service?

September 14; Webinar

Kelly Koelliker, director, global solutions marketing at Verint, will present "What Is the Future of Customer Service?" at 1 pm ET. As technology continues to make our everyday lives easier, this session will explore how these improvements translate into benefits for customer service organizations. Attendees will hear about how trending technologies—such as chatbots, voice recognition and the Internet of Things—can guide customer service advances.

Quality Assurance & Training Connection (QATC) Annual Conference

September 19; Nashville, Tennessee

Eric Roussos, workforce management coordinator at Crystal Run Healthcare, will join Verint's Jenni Palocsik, senior director, global solutions marketing, to address "Why QM Needs WFM—And How They're Better Together" at 1:30 pm CT. Attendees will hear about how to make a good quality program stronger by establishing KPIs and goals from multiple sources, and managing them with scorecards for better long-term results. Other themes will focus on how more effective planning, forecasting and scheduling with workforce management can reinforce a culture of quality, and how using insights from speech analytics helps improve productivity and customer satisfaction.

Quality Assurance & Training Connection (QATC) Annual Conference

September 21; Nashville, Tennessee

Verint's Siobhan Miller, senior director, portfolio market strategy, will join the interactive panel "60 Ideas in 60 Minutes—Quality Assurance" at 8:45 am CT. Attendees will capture an idea a minute on paper with a format that offers helpful tips to take home and implement in their QA programs immediately. Additionally, Verint's Jim Linkhauer, director of training and consulting, will take part in the "60 Ideas in 60 Minutes—Training" panel at 10:15 am CT, sharing training program tips and best practices.

About Verint Systems Inc.

Verint^® VRNT is a global leader in Actionable Intelligence^® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence^® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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