Top US Insurance Firm Chooses eGain Knowledge Hub

  • Cloud platform provider eGain Corp EGAN announced that a Top 5 insurance company in the U.S. had selected eGain Knowledge Hub as its strategic knowledge management platform for customer service and member engagement.
  • The financial terms of the contract remain undisclosed.
  • Hit by pandemic refunds for auto insurance and natural disaster payouts, insurance leaders invest in digital transformation to improve customer experience and reduce cost. 
  • The company will deploy eGain Knowledge across thousands of contact center representatives and field agents for sales, service, and claims management across multiple lines of business.
  • Price Action: EGAN shares traded lower by 0.19% at $10.28 in the market session on the last check Friday.
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