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Correction: Slack Disables Custom Invitation Feature From DM Service Over Harassment Concerns: Report


Slack Technologies Inc’s (NYSE: WORK) had to roll back its new customized invitation message feature from the email replacement service called ‘Slack Connect,’ on criticism over the potential for abuse, Bloomberg reports.

  • The new Slack Connect DM (direct messaging) feature enabled paid subscribers to invite any other Slack user to a private conversation with a customizable message. However, it was alleged that those messages could pose direct harassment at strangers online without an easy block option as the invites came from a generic Slack address. Slack Connect has been available since June of last year.
  • “We are taking immediate steps to prevent this kind of abuse, beginning with the removal today of the ability to customize a message when a user invites someone to Slack Connect DMs,” said vice president of communications and policy at Slack, Jonathan Prince. The company has disabled the custom invite option and assured a solution.
  • According to Twitter Inc (NYSE: TWTR) employee Menotti Minutillo, the feature did not have robust opt-out protections for individual users and no respite from email invite spamming. All of which could lead to harassment by only sending an email.
  • Slack Standard plan with Connect enabled costs $8 per month per user (or $6.67 per month per user when billed annually). As a result, people could become soft targets even in the absence of the invite message feature disabled by Slack.
  • WORK’s stock has gained 56% in the last year.
  • Price action: WORK shares closed lower by 1.27% at $40.45 on Wednesday.
  • Note: The article has been updated to clarify that Slack has rolled back the customized invitation message aspect of Slack Connect DMs and not the entire feature.

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Posted-In: BloombergNews Tech Media

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