Synchrony Financial SYF is investigating an unintended email sent Monday to customers about a legitimate credit partnership with Amazon.com, Inc. AMZN.
“We are aware of an unplanned customer notification that is affecting some consumers and are investigating the issue. We apologize for any confusion and concerns this may have caused. You do not need to take any further action at this time,” Synchrony said in a tweet.
The message informed some clients that trial funds had been deposited into their Amazon Credit Builder accounts. The bank confirmed it was the source of the email and dismissed fears of a phishing scheme or hack.
“Synchrony distributed a notification via email or text message in error to some consumers,” the bank said on its website. “The email did not include any customer data or personal information.”
The message was not a one-off correspondence. Some users received a series: the original deposit email titled “A Trial Deposit Has Been Successfully Made to Your AMAZON CREDITBUILDER,” a repeat of the first and a third email demanding action on the consumer’s application.
The messages came from a Synchrony Bank address, email@example.com, and contained no dangerous links.
Some of the email recipients said they did not have accounts with any of the involved operations, but Synchrony Bank operates credit cards for businesses like Sam’s Club, so customers may unknowingly use Synchrony-issued cards.
Amazon shares were trading 0.91% higher at $1,790 at the time of publication Tuesday, while Synchrony shares were down 0.38% at $37.19.
© 2022 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.
Ad Disclosure: The rate information is obtained by Bankrate from the listed institutions. Bankrate cannot guaranty the accuracy or availability of any rates shown above. Institutions may have different rates on their own websites than those posted on Bankrate.com. The listings that appear on this page are from companies from which this website receives compensation, which may impact how, where, and in what order products appear. This table does not include all companies or all available products.
All rates are subject to change without notice and may vary depending on location. These quotes are from banks, thrifts, and credit unions, some of whom have paid for a link to their own Web site where you can find additional information. Those with a paid link are our Advertisers. Those without a paid link are listings we obtain to improve the consumer shopping experience and are not Advertisers. To receive the Bankrate.com rate from an Advertiser, please identify yourself as a Bankrate customer. Bank and thrift deposits are insured by the Federal Deposit Insurance Corp. Credit union deposits are insured by the National Credit Union Administration.
Consumer Satisfaction: Bankrate attempts to verify the accuracy and availability of its Advertisers' terms through its quality assurance process and requires Advertisers to agree to our Terms and Conditions and to adhere to our Quality Control Program. If you believe that you have received an inaccurate quote or are otherwise not satisfied with the services provided to you by the institution you choose, please click here.
Rate collection and criteria: Click here for more information on rate collection and criteria.