Yokosuka City, Kanagawa Prefecture, Japan, has awarded Accenture
ACN a contract to analyze the optimal time for reminder phone
calls from the Yokosuka City Tax Payment Promotion Center to increase
response and collection rates. The work, which will use analytics
to forecast the optimal time for contacting initial stage delinquents
about payments, will be conducted from August through March 2015.
Accenture has developed an analysis and processing platform and will
construct a model, based on taxpayer historical response data to
calculate the best day time to contact taxpayers, improving response
rates operational efficiency and, ultimately, municipal and prefectural
tax collection rates.
The Accenture Center for Innovation in Fukushima
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