Alphabet Inc.’s GOOG GOOGL Google-owned Fitbit app faced some major technical difficulties, which the company confirmed. However, hours after some users shared that the issue had been resolved, many continued to face problems.
What Happened: On Wednesday night, Fitbit users encountered various issues within the app, with reports flooding in from frustrated customers on social media like X (formerly Twitter) and Downdetector.
According to the frustrated users, data failed to load, and the Coach tab displayed an unhelpful “content not available” message. Users also faced challenges with activating the new Charge 6, a process entirely dependent on the app’s functioning.
According to Downdetector, a platform that monitors and reports on app outages, over 3,000 people reported Fitbit-related problems, with the surge occurring around 5 PM ET.
Late at night, the Google-owned company affirmed the glitches and even added a banner stating, “We’re continuing to investigate the issue affecting Fitbit devices. Thank you for your patience,” on its community page, the issue continued to persist for hours. Moreover, Fitbit offered little in terms of a timeline for resolving these ongoing problems.
At the time of writing, some users started reporting that the app has started functioning for them, but many others continue to report that it is still not working. The solution will likely roll out gradually for all users.
A Fitbit spokesperson later told Benzinga, “We've addressed the issue causing some customers to experience issues with the Fitbit app. Anyone still encountering problems should contact Customer Service.”
Why It’s Important: This recent disruption follows two major outages experienced by Fitbit in February, according to The Verge.
Meanwhile, in August earlier this year, advocacy group Noyb lodged complaints against Fitbit in Austria, Netherlands, and Italy, accusing the company of breaching the EU’s General Data Protection Regulation or GDPR privacy rules.
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Editor’s Note: This Story has been updated to include comments from Fitbit.
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