Musk Responds To Hertz's Tesla Rental Practices After Customer Complains Of Missing Chargers - Hertz Glob

On Tuesday, Tesla Inc (NASDAQ:TSLA) CEO Elon Musk said that the EV giant will look into how its vehicles are being rented by car rental company Hertz Global Holdings Inc (NASDAQ:HTZ).

“We will look into this,” Musk said. The CEO was responding to a user who recounted his experience of renting two Model 3 vehicles at John Wayne Airport in California on X (formerly Twitter). Both the cars came without mobile charging cables, and the user had to order two EV chargers on Amazon and Tesla adapters. A Hertz employee allegedly told the individual that only one out of 10 Tesla vehicles comes with a charger cable because customers do not return them.

“Lots of people might rent a Tesla and it's their first experience with a Tesla. Including a mobile charging cable ensures people have the best possible experience with Tesla and Hertz,” the user wrote.

Why It Matters: During the company’s second-quarter earnings call last month, Hertz CEO Stephen Scherr said that EVs account for 11-12% of Hertz’s overall fleet and that it is the majority of Tesla EVs. On average, Hertz had a fleet of 560,000 vehicles in the quarter, he added.

Image – Shutterstock

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