Rivian Eyes Using AI To Make EVs Schedule Their Own Service

Rivian Automotive‘s RIVN vice president of software development, Wassym Bensaid, believes there is more to AI’s potential in improving the electric vehicle experience beyond autonomy. 

What Happened: At the Data+AI Summit organized by Databricks in San Francisco, Bensaid shared his vision for a future where vehicles self-monitor their health and an AI agent detects potential problems. 

“Imagine a world where your vehicle will self-monitor its health, an AI agent in your vehicle will detect when a future problem might happen, your vehicle will automatically schedule its own service and we send you one of our mobile vans,” Bensaid said at the summit last week.

Bensaid’s ultimate goal is to give customers back their most valuable resource: time. 

See Also: Best Electric Vehicle Stocks

Why It Matters: Rivian utilizes AI to enhance its battery system, improving range and performance. The incorporation of prognostic sensors enables the detection and prediction of issues, eliminating the traditional model of waiting for physical signs of problems. 

Rivian leverages the Databricks Lakehouse platform, uniting data, analytics, and AI. By utilizing this platform, Rivian achieves accelerated innovation, cost reduction, and an enhanced driving experience for its customers. Databricks is used by prominent organizations like ABN AMRO, Condé Nast, Regeneron, and Shell.

The EV maker, however, said last month it would take a human-centric approach to customer support, setting itself apart from the prevalent conversational AI trend. The company said last month that all customer interactions are handled by real employees, rejecting the use of automated bots. 

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