Groupon GRPN today announced Gnome, a new tablet-based platform
that will provide sophisticated tools to local merchants to run their
businesses more effectively and understand their customers better. The tablet
will let merchants instantly recognize their Groupon customers as they enter
their business, seamlessly redeem Groupons and save time and money with a
simple point of-sale system and credit card payment processing service. Gnome
will soon integrate with popular accounting software programs such as
QuickBooks and Xero and offer a suite of customer relationship management
tools, including the ability to customize marketing campaigns based on
purchase history, share customer feedback via social media and respond to
customer inquiries or comments.
Groupon's Gnome (www.groupon.com/gnome) is a tablet-based platform that will
fundamentally change th ...
Groupon's Gnome (www.groupon.com/gnome) is a tablet-based platform that will
fundamentally change the way consumers redeem Groupons and how merchants run
their business and interact with their customers (Photo: Business Wire)
“Gnome is an amazing piece of technology that plugs our merchants into the Web
and helps them form relationships with every customer that walks in their
front door,” said Eric Lefkofsky, CEO. “When it's complete, Gnome will serve
as an operating system for merchants to run their entire operation and enable
them to create real-time promotions that bring customers into their business
when they need them the most.”
“Gnome is an important step towards our long-term mission of creating a world
where merchants are constantly connected to the Groupon local commerce
platform,” Lefkofsky added.
Gnome is already in market, and will roll out to tens of thousands of
merchants in the coming months.
Highlights of Gnome will include:
* Bluetooth Groupon Redemption – Automatically redeem Groupons using
Bluetooth technology or search for customers by name, Groupon barcode or
voucher number. Customers no longer have to present a printed voucher or
even show their mobile device.
* All-in-one Cash Register – Everything local businesses need to operate
more efficiently and deliver outstanding customer service—log cash
transactions, accept credit and debit card payments, print or email
receipts, calculate multiple tax rates, manage menu items, view
transaction history and issue refunds.
* Customer Relationship Management – Customize marketing campaigns using
customer purchase history and preferences. Gnome also lets merchants share
customer feedback via Facebook and Twitter and enables one-click email
response to solve customer service issues as they happen.
* Accounting Software Integration – Gnome integrates with popular accounting
software programs Quickbooks and Xero, providing merchants with a
convenient and hassle-free way to upload their sales data for bookkeeping
and taxes.
* Simple, Customizable Point of Sale – Gnome comes with preloaded menus and
inventory lists for the most popular types of local businesses, enabling
merchants to start running their systems within minutes; merchants can
also add, scroll and search thousands of menu items.
Additionally, Gnome will come with 24/7 live support and a payments service
with competitive rates on credit card processing fees––backed by a low-price
guarantee to save merchants money.
Groupon will continue to evolve and expand Gnome's capabilities to enable
merchants to connect even further with its vast mobile and online user base
and suite of merchant solutions.
For more information about Gnome, please visit www.groupon.com/gnome.
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