Wendy's^® is in the midst of a
comprehensive transformation to contemporize the brand and dramatically
improve the customer experience. Consumers are responding, as evidenced by:
o Five consecutive quarters of positive same-store sales at Company-operated
restaurants*
o 2012 ZAGAT SURVEY^® rating Wendy's as the Top Overall Mega Chain
o Wendy's top ranking for customer satisfaction among hamburger chains in
the "limited-service" category by the American Customer Service
Satisfaction Index™ (University of Michigan survey)
o Wendy's No.1 speed-of-service ranking in the 2012 QSR Drive-Thru Survey, a
proprietary report by QSR^®
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