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United Air Facing A Twitter Tailspin As Responses To Overbooking Fiasco Flood In

United Air Facing A Twitter Tailspin As Responses To Overbooking Fiasco Flood In

United Continental Holdings Inc (NYSE: UAL) has found itself in the middle of a PR nightmare Monday after a video of police forcibly removing a paying customer from an overbooked flight on Sunday night has gone viral.

Following the incident, CEO Oscar Munoz issued an official apology for the way the man was treated.

“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers,” Munoz said.

Many Twitter Inc (NYSE: TWTR) users were both entertained and outraged by the incident and the apology. Here’s nine of Monday’s best #United tweets.

Some twitter users were concerned about the implications of United’s overbooking policies:

This tweeter offered to help United out by providing some complementary editing serviced for Munoz:

This man couldn’t help pointing out the irony of United’s trademark catchphrase:

One tweeter was looking for some clarifications about United’s overbooking policies:

Despite the overwhelming backlash against United, one tweeter expressed a bit of empathy toward at least one United employee:

While many tweeters were critical of United, at least a few were brainstorming about possible solutions to the problem:

Others believe the overbooking problem may simply take care of itself in time:

Related Links:

How Is Earnings Season Setting Up For The Airliners?

Unfriendly Skies: Passenger Ejection From Overbooked Flight Raises Questions About Bumping
Image Credit: Screengrab from @JayFedds, Jason Federico

Posted-In: Oscar MunozTravel Media General Best of Benzinga


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