Ubisoft's Customer Service Team Hit Hard In Recent Layoffs, 60 Employees Affected

Zinger Key Points
  • Ubisoft has laid off 60 employees in its North Carolina and Newcastle, U.K. offices.
  • The company says it is undergoing a significant organizational shift in its Customer Relation Center team.

Ubisoft Entertainment SA UBSFF, the French video game publisher with headquarters in Saint-Mandé, has recently announced a round of layoffs affecting 60 employees in its offices in North Carolina and Newcastle, UK.

According to IGN, the cuts primarily impacted Ubisoft's customer service department.

See Also: Ubisoft CEO Owns Up To 'Ball In Your Court' Remark To Employees Over Game Delays

In a statement, the company revealed its Customer Relation Center team is undergoing a significant organizational shift.

"Ubisoft’s Customer Relation Center team is evolving its organization to focus on where we can have a significant impact while remaining steadfast in our commitment to consistently support our players anywhere in the world," the company said.

“We estimate that, due to organizational changes, 60 team members from our offices in Cary, North Carolina, in the U.S. and Newcastle in the U.K. could be impacted.”

Several former employees went on social media platforms to confirm their layoffs by the company. These ex-employees have expressed their surprise at the sudden job loss, stating that they did not receive prior notice of the cuts.

"I (and about 60 other amazing people) were laid off today with no notice. I'm divorced, living alone with a mortgage, and have a daughter who I love and support, so if any of you have any leads, please reach out. Thank you so much," former employee Matthew Hayes tweeted.
Matthew Harnage, another employee affected by the layoffs, wrote: "I just got let go from my job at Ubisoft in a massive layoff out of nowhere. With no indication or preparation. I really just don't know how to feel."

Ubisoft has not yet elaborated on the reason for the layoffs or the specific departments impacted by them.

The studio responsible for popular titles such as Assassin's Creed, Prince of Persia and Tom Clancy has been going through hard times recently: in January, it officially announced the cancellation of three of its games.

This brings the total number of cancellations to seven since July 2022, with the highly anticipated Skull and Bones title having been delayed six times.

CEO Yves Guillemot attributed the cancellations and delays to the fact that the company was working on too many titles at the same time.

See Also: Too Many Games, Too Little Time: Ubisoft Addresses Delays And Cancellations

"We canceled a few games because we needed to make space for other games that are in development in the company, and that's really helping all the other games that are progressing well," Guillemot justified during an earnings call in February.

Photo: Shutterstock

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