Interactive Intelligence Group Inc was incorporated in Indiana in April 2011. The Company is a provider of software and services designed to improve the customer experience. It offers a suite of applications that provides customers with a multichannel communications platform that is delivered on-premises or through the cloud. Its software applications provide a range of pre-integrated inbound and outbound communications functionality. Its solutions are used by businesses and organizations in industries including teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government and business services. Its solutions can be deployed via its cloud model using a data center, on-premises at the customer's site, as hybrid cloud/on-premises solutions, or as a managed service in which it manages the communications solution for the customer. The Company has different competitors, including inContact, Inc., Five9, Inc., and the Echopass solution, which was acquired by Genesys Telecommunications Laboratories, Inc. ("Genesys"). In the on-premises contact center market, its primary competitors are Avaya, Cisco, Microsoft, Mitel Networks Corp, and ShoreTel. Its registered trademark includes "Interactive Intelligence". The Company is subject to compliance with federal, state and local provisions.