Crypto.com Review

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Contributor, Benzinga
Updated: June 23, 2022
verified by Logan Ross
Crypto.com
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1 Minute Review

Crypto.com strives to make cryptocurrency a part of everyday life by offering a full suite of services for crypto users. The company offers a Crypto.com App, Exchange, Visa Card, DeFi swap, DeFi Wallet, DeFi Earn, Crypto.com Price, staking, crypto lending, and many other services. What really sets them apart, however, is the combination of super low fees and incredibly generous rewards programs for their users.

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Best For
  • Traders who want access to a secure, low-cost cryptocurrency exchange
  • Passive investors who want to earn interest on their balance without frequent trading
  • Mobile investors who prefer to handle all their crypto needs via their phone or tablet
Pros
  • Low fees
  • High security
  • One-stop shop for all your crypto needs (wallet, trading, spending, and more)
  • Lots of ways to earn interest, rewards, and rebates
Cons
  • Low privacy
  • Customer service response time could be improved

Crypto.com Ratings at a Glance

Review
Pricing
Security
Customer Service
Mobile App
Overall Rating

Crypto.com is quickly becoming a household name in the cryptocurrency industry after purchasing the naming rights to The Staple's Center. It's a full-service cryptocurrency platform where users can buy or sell crypto, securely store their digital assets, and make everyday purchases with their crypto assets using Crypto.com's credit cards. The company prioritizes high security, low fees, and tons of opportunities to earn interest and rewards. Learn more about what users can expect from the company in our Crypto.com review below:

Crypto.com Review

Crypto.com offers all the popular crypto services you need from buying coins on their exchange through to spending it on your everyday purchases. Here are their main service offerings:

Crypto.com Visa Card

Crypto.com recently partnered with Visa to offer a range of crypto Visa cards to its users. There are 5 card tiers each with its own unique set of rewards and perks.

At the lowest tier, Midnight Blue card holders earn 1% back (paid in CRO). At the highest tier, Obsidian card holders earn 8% back.

Higher tier cards also offer full reimbursement on monthly subscription fees to services like Netflix, Spotify, Amazon Prime, and more when you pay for these services using your crypto card. To unlock the higher tier debit cards, you'll need to stake crypto.com's native token, Cronos (CRO), for 6 months.

The Ruby Card is our favorite for most users, as it only requires staking $400 of CRO to unlock. The Ruby Card grants users 2% cash back (in CRO) and a full rebate on Spotify subscriptions. With a $4,000 stake, you can unlock the Royal Indigo and Jade Green tier which comes with airport lounge access for the frequent flyers.

To get the highest tier card, the obsidian card, you'll need to stake $400,000 worth of CRO on crypto.com. This card grants users a whopping 8% cash back as well as airport lounge access and a private jet partnership. While expensive, users who staked CRO earlier this year have made over 100% returns on their staked CRO. So, at the end of the day many users are profiting from these higher tier cards.

Crypto.com Exchange Review

On the Crypto.com exchange, users can trade over 150 cryptocurrencies pairs. You can purchase crypto using your debit or credit card with over 20 fiat currencies in their mobile app.

For users who have completed advanced verification requirements, the exchange also offers leverage. Leverage allows users to borrow money in order to magnify the volatility of a trade or investment. Users of leverage are at risk of liquidation, which is when your leverage play against you and drains your position to 0 rapidly. For this reason, only experienced traders should use leverage. You'll also have to pay interest on borrowed funds, making leveraged positions expensive to hold. Leverage is currently unavailable to US customers

Traders who meet eligibility requirements can apply for the VIP program to receive additional incentives and perks. There are 3 tiers, based on your monthly trading volume as a percentage of the exchange’s total trading volume. VIP perks include: 

  • Reduced maker and taker fees
  • Early access to new products and features
  • Complimentary Crypto.com Visa Card
  • 50% commission on trading fees collected from your referrals
  • Exclusive research reports
  • Your own dedicated VIP account manager and API tech engineer
  • OTC Block Trades

Crypto.com Taxes

One of the most unique services you’ll find is the free crypto.com tax service. It’s fully integrated with all popular exchanges and wallets, completely free of cost, and has a very user-friendly interface that makes it easy to figure out your crypto taxes. (Full support for the US and Canada and more jurisdictions to come).

Crypto.com Pricing

One of the best features of Crypto.com is its low fees in comparison to other trading platforms. These fees get even lower if you take advantage of CRO token incentives that offset fees and encourage you to become an active crypto trader on its exchange. 

The fees you’ll pay depend on the kind of trading you do and which services you’re using. Here’s an outline of some of the fees you might encounter:

Crypto.com Fees

  • 2.99% to 3.99% debit or credit card processing fee their mobile app, depending on your region. This is charged each time you buy crypto with a credit or debit card. However, Crypto.com is now offering new users 30 days of zero fee trading.
  • 0.10% to 0.16% taker fee per order, depending on your past 30-day trading volume. This is the fee charged for orders that are filled immediately. It could be reduced to zero if you staking CRO, please refer to their fees table.
  • 0.04% to 0.10% maker fee, depending on your past 30-day trading volume. This is a fee placed on buy or sell orders that are not fulfilled immediately (e.g.- because you placed a limit order).
  • Wallet withdrawal fees, depending on the coin you seek to withdraw.
  • 0.015% to 0.04% taker fee on derivatives.
  • 0% to 0.025% maker fee on derivatives.
  • Visa card withdrawal fees, depending on which tier card you have.
  • Network fees for transactions made with the DeFi Wallet. These fees are paid to blockchain miners, not crypto.com.

One of the cool things about the exchange is that there are ton of user incentives designed to encourage you to trade more. The fee schedule, for example, is tiered based on trading frequency. The more you trade, the less you pay. Here are some of the other incentives crypto.com offers:

  • 2% deposit bonus on any crypto deposits (paid in the form of Cronos). 
  • 20% to 100% rebate on trading fees and margin rates when you stake or pay those fees with CRO.
  • Up to 10% per annum interest, paid daily, when you stake CRO for 180 days. 
  • Daily interest earned for holding crypto in your exchange account. They refer to this as “soft staking.” The difference between this and regular staking is that there is no lock. You just maintain a balance in your account and earn daily interest for doing so. 
  • 50% discount on coins during Syndicate events when you meet certain participation requirements.

Crypto.com Security

Crypto.com takes the security of users’ accounts seriously. On the asset side, most of the cryptocurrencies on crypto.com are stored in cold storage (i.e.- offline, where hackers cannot get to it). Fiat currencies on the platform are kept in regulated banking institutions where they will be insured and protected according to your local government’s regulations.

On the software side, crypto.com uses multi-factor authorization to access your account. That includes password protection, email or phone verification, and biometrics. Software is regularly peer-reviewed and updated to include the latest security features. 

Crypto.com also protects withdrawals by email verification and mandatory whitelisting of any external addresses. If you didn’t whitelist the address, the withdrawal won’t process.

Crypto.com Customer Service

Crypto.com offers 24/7 support via in-app chat and email. It’s clear that Crypto.com’s customer service could be improved. Complaints are largely about slow response times and a lack of support in addressing issues. Service does get better as you reach higher tiers and one of the perks of the VIP program is a dedicated account manager so high frequency traders might not have the same frustrations as less frequent users.

Crypto.com Mobile App

Crypto.com offers one of the best crypto apps on the market. It’s a fully functional, user-friendly mobile app where you can do anything you could do on the web-based desktop platform. For those who prefer to do everything via their phone or tablet, you can manage your wallet, place trade orders, monitor your Visa card transactions and more without ever logging in on a desktop.

Crypto.com Overall Rating

As a one-stop crypto shop with incredibly low fees, Crypto.com is tough to beat. With one app, you can buy or sell over 100 currencies, manage your crypto wallet, spend crypto using your crypto.com Visa card or mobile payment platform, and earn interest and rewards daily. While customer service could be better, those who value convenience and affordability will appreciate the ability to manage all of their digital assets in one secure platform. 

Crypto.com vs Competitors

You’ll be hard pressed to find a competitor that offers the range of services that crypto.com offers. Finding one that offers them at such low fee rates will be nearly impossible. This company is working hard to integrate crypto into your daily spending. Here’s what makes Crypto.com stand out against its competitors:

  • Low fees. Enjoy some of the lowest fees possible, even at the base rate for low-volume traders. As you trade more, you’ll see some of those fees disappear completely.
  • A one-stop mobile app. Check your visa card balance and transaction history, buy, and sell crypto on the exchange, apply for loans, manage your crypto wallet, and deposit crypto—all in one app. This makes it so easy to keep track of all your digital assets.
  • Generous rewards and incentives. In addition to low fees, crypto.com offers so many ways to earn interest, rebates, and rewards on just about anything you do—even if all you do is hold coins in your wallet!
  • Maximum security. With rigorous compliance screening, 100% cold storage, constant software security updates, multi-factor authentication, and withdrawal protection, this is one of the most secure places to store your crypto.

There are, however, a few desired features missing from crypto.com. The primary reason a user would not want to use crypto.com is fear of centralization. As a centralized entity, there is the inevitable possibility of human imperfection. From a security bug to a rouge employee, many cryptocurrency enthusiasts prefer to use decentralized blockchain-based alternatives where trust need only be placed in open-source code.

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Crypto.com Users

Crypto.com's wide range of services suites it to just about any user. Investors will enjoy the low fee crypto trading on the Crypto.com exchange (along with the margin accounts and derivatives trading features). Meanwhile, those who don’t want to trade can still earn interest in their crypto.com wallet, just for holding digital assets on the platform. 

Frequently Asked Questions

Q
Is Crypto.com trustworthy?
A

While it had a mixed reputation in its early years, the Hong Kong based company has taken great strides to increase trust in its services. Trust-building measures include dramatically improved safety measures, tons of incentive programs, and lower fees. As a result, the number of users has increased dramatically, exceeding 10 million users in February 2021. With more and more users trusting the platform, it’s clear the site has done a good job of repairing its reputation. 

Q
Can you withdraw money from Crypto.com?
A

Yes, there are a number of ways to withdraw money from Crypto.com:

  • Withdraw crypto to your crypto.com app or to an external wallet. 
  • Users who set up a fiat wallet can sell crypto to that wallet in order to withdraw cash in the chosen fiat currency. 
  • Withdraw cash from almost any ATM using the crypto.com Visa card.

User Reviews

Sunny Leone

How do you use this product to boost your finances?

I invested a total of $75,000.00USD worth of Bitcoin with an online company who does trading and was guaranteed a payout of 25% a week. They ended up shutting down their company website but their website was still running. So I could still see my dashboar

thu

How do you use this product to boost your finances?

not easy to deposit

Eric Smith

How do you use this product to boost your finances?

They are heartless scammers, I invested $USD15,000.00, and later aggreviated to $USD95,980.00. I now requested for $USD57,000.00 to be paid on my Bank account. They never said no until one day one worker Mr Joel Peter came online to trade with me before t

Eric Smith

How do you use this product to boost your finances?

They are heartless scammers, I invested $USD15,000.00, and later aggreviated to $USD95,980.00. I now requested for $USD57,000.00 to be paid on my Bank account. They never said no until one day one worker Mr Joel Peter came online to trade with me before t

John

How do you use this product to boost your finances?

Crypto.com is a fraud

androw

How do you use this product to boost your finances?

Most advertisements are false, after you pay nothing comes up after I wasted my money on this, talk to a real crypto recoveree/hacker if you need one. It took me a year to find them. Zattrecoveryexpect @ gmail com

Eric Smith

How do you use this product to boost your finances?

How are recovery my funds back

Anderson

How do you use this product to boost your finances?

I had no knowledge about bitcoin trading and that cost me a lot like losing money to scammers and having companies like this trying to hold my withdrawal. I had opened an account with them before and funded it with over one btc but I got no profit and wh

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