Synnex Corp was originally incorporated in the State of California as COMPAC Microelectronics, Inc. in November 1980, and the Company changed its name to SYNNEX Information Technologies, Inc. in February 1994. It later reincorporated in the State of Delaware under the name of SYNNEX Corporation in October 2003. The Company together with its subsidiaries, is a business process services company. It offers wholesale distribution and business process outsourcing services to resellers, retailers and original equipment manufacturers. The Company operates in two segments: distribution services and business services, or GBS. Distribution services segment provides value-added services and distributes IT systems, peripherals, system components, software, networking equipment, CE, and complementary products. It also provides contract assembly services within its distribution segment. GBS segment offers BPO services to customers that include technical support, renewals management, direct sales, customer service, back office processing and information technology outsourcing, or ITO. The Company delivers these services through various methods including voice, chat, web, email, social media and digital print. Many of these services are delivered and supported on the proprietary software platforms it has developed to provide additional value to its customers. In its distribution segment, the Company purchase IT systems, peripherals, system components, software, networking equipment, CE and complementary products from its primary suppliers such as Hewlett-Packard Company, or HP, Microsoft, Panasonic, Lenovo and Seagate and sell them to its reseller and retail customers. Its reseller customers include value-added resellers, or VARs, corporate resellers, government resellers, system integrators, direct marketers, and national and regional retailers. The Company offers its reseller customers financing options, including net terms, third party leasing, floor plan financing, letters of credit backed financing and arrangements where it collects payments directly from the end-user. The Company offers marketing activities targeting resellers, system integrators and retailers including direct mail, external media advertising, reseller product training, targeted telemarketing campaigns, national and regional trade shows, database analysis, print on demand services and web-based marketing to its OEM suppliers. The Company's competitors in IT product distribution include Arrow Electronics, Inc., Avnet, Inc., Ingram Micro, Inc., ScanSource, Inc., Tech Data Corporation and Westcon Group and, to a lesser extent, regional distributors. Its other competitors include TeleTech Holdings, Inc., Convergys Corporation, Teleperformance, Stream Global Services and ServiceSource International, Inc.
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