Jurny, a leader in artificial intelligence (AI)-powered hotel and short-term rental management, is partnering with Vrbo to provide the company with advanced guest communication and reservation management services. The partnership aims to streamline the short-term rental industry, offering improved efficiency and guest satisfaction.
Jurny’s AI-powered technology enables hosts to engage with guests in unprecedented ways, offering unparalleled personalization and automation throughout the guest journey, from prestay to post-stay. It is a leader in using AI in the hospitality industry and built a way for busy hosts to manage every aspect of their rentals through a single AI-powered property management system. With the Jurny system, hosts can manage cleanings, bookings, customer service, dynamic pricing and more through one dashboard.
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Vrbo, linked with the Expedia Group Inc., has over 2 million private vacation rentals and receives more than 750 million monthly visits. With this integration, property hosts can better manage their Vrbo listings using Jurny’s centralized dashboard, simplifying operations. Jurny's platform unifies various booking channels and communication methods like Airbnb Inc., Booking.com, email, short messaging service (SMS), WhatsApp and chats into a single inbox. It uses AI to automate guest interactions, which enables scalability and efficiency for property hosts while also improving the guest experience.
Journey Founder and CEO Luca Zambello emphasized the importance of this innovation, saying, “Having the most robust and streamlined inbox in the industry isn’t just a feature; it’s a game-changer for our customers. By pairing this with industry-leading AI capabilities, we’re not just managing conversations; we’re elevating the entire guest experience. In today’s competitive landscape, the ability to respond to guest inquiries quickly and intelligently is more than a convenience —i t’s a necessity.”
Jurny provides a single dashboard, multicalendar view, centralized reporting, and a unified inbox so users have needed information at their fingertips. This helps guests communicate via a preferred method and work across multiple channels including Vrbo, Airbnb and Booking.com, and through text, WhatsApp and email.
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Jurny’s AI, powered by GPT-4 and named Nia, offers round-the-clock real-time guest communication. It handles a range of tasks from providing content for FAQs to conducting extensive generative conversations in multiple languages, surpassing the capabilities of human agents. Nia simplifies reservation adjustments and enables companies to take a more proactive approach to review management, managing concerns and encouraging positive feedback.
Jurny’s technology scales and adapts to a host's needs. It turns complex and time-consuming interactions into a centralized and efficient workflow, enabling hosts to communicate quickly and effectively via the methods that work best for their guests. With tailored auto-replies and sentiment analysis, hosts can respond with personalized content to every message, regardless of the volume of guest queries they're facing.
Hosts using Jurny’s property management solution can seamlessly connect with their Vrbo accounts, eliminating the need to toggle between multiple messaging apps, websites and tabs. Jurny offers a range of packages and pricing to cater to hosts at various levels, from a free basic bundle to more advanced premium services.
Jurny, founded in 2019 and backed by renowned venture capital firms, is leading the charge in AI-powered property management solutions for the hospitality industry. It is seeking investment through Wefunder, which will fuel the company's growth.
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