Company leverages digital workspace solutions to enable work from anywhere, opening new pools of talent that give business advantage
Embracing the Future of Work
But Teleperformance isn't just using Citrix to enable remote work. Instead, it's rethinking the way work gets done - and even who does it - leveraging technology to build more agility into its work model and workforce strategy.
"Work from anywhere is not a pandemic play," Guereque said. "We will keep the hybrid scheme forever as our permanent model, and Citrix will be a key technology partner in driving it."
Forging a New Model
"We used to be limited to big cities when we recruited, but today, we are recruiting people in really small towns and even other countries," he said. "So, we can put more people in the field to flexibly serve clients and accommodate the seasonal and cyclical demand inherent in our business."
Keeping things Simpler, Faster and Safer
And with Citrix, it can quickly and easily get them up, running and armed with all the resources they need to get work done, wherever it needs to get done.
"Citrix just makes everything simpler, faster and safer," said Lance Brown, Executive Vice President of Network, Telecommunications and Architecture, Teleperformance. "It's simpler in that we can control everything within our current environment. It's faster because we can get people up and running on any device. And it's safer because all of the back-end security that's baked in."
Delivering Results
In enabling remote work, Teleperformance isn't just solving a short-term problem created by the global pandemic, but driving long-term value for both its business and the customers it serves.
"What we're seeing as a result of enabling work from anywhere is higher NPS scores from both our agents and our clients," Brown said.
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