NEWARK, Calif., Dec. 08, 2020 (GLOBE NEWSWIRE) -- ShotSpotter, Inc. (NASDAQ:SSTI), a leader in precision policing solutions that help law enforcement to more effectively respond to, investigate and deter crime, today announced it has received a Net Promoter Score (NPS) above the +60% level, considered "World Class", affirming its long-standing commitment to outstanding customer success and satisfaction. The online Customer Loyalty and Satisfaction Survey, conducted in September 2020 by Satrix Solutions, is a business metric measuring overall customer loyalty and the likelihood that a product will be recommended to others.

"This is a truly remarkable NPS score and among the highest we've seen within our client base in the 12 years we've been doing these studies," said Evan Klein, CEO of Satrix Solutions, a customer experience consultancy founded in 2008. "ShotSpotter has made continual improvements in customer loyalty and satisfaction over the last five years. They are a company that not only listens to its demanding law enforcement customer base, but also acts on opportunities to improve."

In a related move, ShotSpotter also announced the appointment of Regan Davis to the position of Vice President of Customer Success. She will lead a team of former law enforcement executives who ensure customers realize full value of the services through use of best practices. Davis brings more than 25 years of leadership in customer success, strategic partnerships and general management to the company. Prior to joining ShotSpotter, she was Vice President of Customer Success, Support and Professional Services for TapClicks, a leader in marketing technology, and held executive roles in companies such as Yahoo! and Media News Group.

About ShotSpotter
ShotSpotter (NASDAQ:SSTI) is a leader in precision policing solutions that enables law enforcement officials to more effectively respond to, investigate and deter crime. The company's solutions are trusted by more than 100 US cities to help make their communities safer. The platform includes its flagship product, ShotSpotter Respond™, the leading gunshot detection, location and forensic system, and ShotSpotter Connect™, patrol management software to dynamically direct patrol resources to areas of greatest risk and more effectively deter crime. ShotSpotter's CrimeCenter™ case management software helps detectives connect the dots and share information more effectively to improve case clearance rates. ShotSpotter also serves the corporate and college security markets and has been designated a Great Place to Work^® Company.