As self-service gets smarter, contact center agents are left to deal with complex queries and emotional escalations. Embedded in Salesforce agent console, eGain for Salesforce contextually bootstraps knowledge search and AI guidance to proactively empower agents. Clients love the ease and efficacy of eGain omnichannel guidance capability layered on their Salesforce CRM system of record.
"Businesses are keen to empower contact center agents with proven AI-powered knowledge guidance to service and sell in the digital-first world," said Ashu Roy, eGain CEO. "eGain for Salesforce makes it super-easy with our unique ‘Innovation in Thirty Days' offer."
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
| eGain media contact Cynthia Tu Email: [email protected] Phone: 408 636 4505 |
1 Offer available, based on mutual fit and interest. Booth visitors can sign up for a phone conversation to discuss use-case and start the process to set up pilot.
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