Dish Yet To Resolve And Clarify Disrupted Services Since Thursday After Reports Of Cyberattack

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  • DISH Network Corp DISH faced a multiday outage after a reported cyberattack, with customers unable to access streams, services, or their accounts.
  • The disruption began early on Thursday when Dish customers could not access their television services or pay their bills, TechCrunch reports.
  • Dish’s website currently displays the message: “We are experiencing a system issue that our teams are working hard to resolve.”
  • Also Read: DISH Revenue Declines Over 9% In Q4 Amid Wireless, Pay TV Weakness
  • The outage affected Dish’s primary websites, apps, customer support systems, and Boost Mobile, a prepaid wireless carrier. Dish has about 7.6 million television subscribers.
  • Dish spokesperson Edward Wietecha told TechCrunch that the company was investigating the issue. Wietecha said that its Dish TV, Sling TV, and wireless services were back up and running. However, some of our corporate communications systems, customer care functions, and websites were affected, Wietecha said. 
  • Several reports linked the disruption to a cybersecurity incident. 
  • Multiple Dish employees told Bleeping Computer over the weekend that a cyberattack hit the organization.
  • An employee received a message from their manager that explained that the ongoing incident was “caused by an outside bad actor, a known threat agent,” and that the company is unsure how they gained access. 
  • Another employee said that staff saw “blank icons” on their corporate machines, a typical side-effect of a ransomware attack.
  • The email sent to employees, according to The Verge, urged employees to shun Dish-issued laptops if connected via the company network or its VPN, allowing its staff to connect to internal systems remotely. It advised remote employees not to log into their VPN, effectively preventing them from working.
  • DISH Price Action: DISH shares traded lower by 5% at $11.59 premarket on the last check Tuesday.
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