Travelers Business Insurance Review

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Contributor, Benzinga
September 9, 2022

Founded in 1853, Travelers Insurance is one of the oldest insurance companies in the U.S. and the second-largest writer of commercial casualty. Travelers offers business insurance options that identify and reduce risk. Other business services include managing claim costs and preparation for risk and recovery. Travelers is rated A++ by A.M. Best, its highest rating, and A by the Better Business Bureau.

By offering a complete range of services, Travelers helps you grow your business. While Travelers’ many offerings are a great fit for big businesses, the company offers a wide range of services for small-business insurance, too.

Travelers business insurance works with all kinds of companies, large and small. These include:

  • Small business
  • Healthcare
  • Oil and gas
  • Construction
  • Manufacturing
  • Real estate
  • Transportation
  • Nonprofits
  • Retail
  • Professional services

While offering commercial insurance for many types of businesses, Travelers also focuses on coverage options for your specific industry.

Best For
  • Risk and liability management
  • Growing businesses
  • Commercial property insurance
  • Inland marine
  • Wide range of coverage
  • Claims cost management
  • Excellent ratings by insurance ratings agencies
  • Online portal
  • Risk control
  • Coverage not available everywhere
  • Quotes not available online
  • Some customer complaints

Travelers | Business Ratings at a Glance

Travelers Product Offerings

Travelers business owner policy

Traveler’s business owners’ policies (BOP) are tailor-made for businesses with storefronts, like retail stores, or companies that produce physical products. BOPs service companies with less than 100 employees or $5 million in revenue per year. Each bundle consists of three types of commercial insurance:

  1. General liability
  2. Commercial property
  3. Business interruption

Add-ons include cyber liability (data breach) coverage, crime insurance, non-owned vehicle and contractor's equipment coverage. Businesses that possess assets like equipment inventory typically see benefits from having a business owner’s policy.

Travelers risk-control portal

Travelers also specializes in risk management. In fact, Travelers’ risk control department is one of the largest of its kind in the country, serving its customers for more than 110 years.

To help facilitate customer ease, the company has built an online risk-control portal. In the portal, customers have the ability to:

  • Access helpful articles
  • Participate in training exercises
  • Conduct assessments
  • Mitigate the assessments

In addition to the portal, Travelers offers an array of risk-management services. Through its industrial hygiene laboratory, the company can test customer samples and monitor potentially hazardous materials. Equipment inspections and safety consulting are also available.

Workers’ Compensation Insurance

Travelers wrote more workers’ comp policies in 2020 than any other insurance company in America. The company has more than 2,000 employees on staff to handle workers’ comp claims. There is also a portal that makes it easy for customers to communicate with the company. 

Workers injured on the job can easily access their claims information online. Claims information such as disability, medical payments and doctor’s appointments can be found on the portal. The portal isn’t just for workers. Physical therapists, doctors and other care providers can also access the portal to upload bills and check the status of a claim.

Travelers commercial auto insurance

On top of everything else, Travelers also offers commercial auto insurance. Types of auto insurance coverage include:

  • Straight liability
  • Uninsured/underinsured motorist
  • Physical damage

Commercial auto insurance policies do not include personal injury protection.

Policies cover fleets and individual vehicles. Fleets are defined as five vehicles or more. The company also offers industry-specific policies for the public sector. Public-sector vehicles include fire trucks, police cars and city buses.

Travelers Commercial Umbrella Insurance

If you’re worried that a claim might exceed the limits of your policy, you should consider a Travelers umbrella policy. Travelers' umbrella insurance typically covers anywhere from $1 million to $10 million.

The first question you may ask is: What is umbrella insurance coverage? The quick answer is: Umbrella insurance is protection for when a claim exceeds your normal coverage limits. But it’s more than that.

Umbrella insurance offers additional liability coverage that can help protect assets like your home, car or boat. But an umbrella policy goes much further than that. It can also help defray legal defense costs, attorney’s fees and other expenses associated with potential lawsuits.

What is covered?

A Travelers umbrella policy helps provide coverage for:

  • Legal costs such as attorney’s fees
  • Claims such as invasion of privacy, slander and defamation of character
  • $1 million to $10 million for liability

What is not covered?

Umbrella insurance does not cover losses to your own property. This includes business losses. Any damages to your business property or as related to the daily running of your business are not covered in an umbrella plan. If you need this type of coverage, a typical commercial insurance policy will cover your needs.

Intentional acts are also not covered under an umbrella insurance policy. An umbrella policy is not designed to protect you from yourself, especially if it’s intentional. An example of this would be if harm comes to a visitor to your home. If someone slips and falls, you’re covered. If you intentionally drop a piano on someone’s head, you’re not.

Umbrella policies are generally affordable and a great backstop to unforeseen events that may exceed the maximum limits of your normal commercial insurance policy.

Travelers Errors and Omissions Coverage (E&O)

Errors and omissions insurance (E&O) protects business owners against claims made against the business itself. Claims include allegations of negligence, sub-par work and providing less than adequate levels of service. In short, if a client believes you did not perform as expected, they can sue you. E&O insurance protects you, the business owner, against such claims. Travelers provides customized E&O policies that fit your business needs. 

Who needs E&O insurance? For most professionals involved with writing contracts, E&O insurance is a must. Contracts can often be perceived differently by clients and their providers, so as a business owner, you need E&O insurance in case a lawsuit is filed against you. Some industries, like the insurance business, actually require you carry an E&O policy.

Travelers offers E&O policies for many professions, including:

  • Design professionals
  • Attorneys
  • Accountants
  • Financial institutions
  • Real estate

Directors and Officers Liability Insurance (D&O)

Much like E&O insurance, D&O protects business owners and officers of a corporation. Unlike E&O insurance, however, D&O policies cover lawsuits for things other than contractual. A D&O policy protects officers of a corporation if they get sued by vendors, employees or customers. Just like E&O, a D&O policy is there to cover legal costs in the case of wrongful allegations. Travelers offers custom-made D&O policies that fit customers’ needs and budgets.

Who needs D&O insurance? D&O insurance is essential for both private and public companies. Anyone can get sued at any time. Legal costs could drive your company into bankruptcy. You need the protection of a D&O policy. Call an independent insurance agent today and get a quote for D&O insurance from Travelers.

MyTravelers® for Business

MyTravelers® for Business is a one-of-a-kind, convenient and easy-to-use online service. Through the service, customers can manage their business insurance accounts from wherever they are, whenever they want. All policies and billing accounts are available and customers have the ability to:

  • View their payment and billing history online
  • Pay their bills
  • Access policy documents
  • Print ID cards for auto
  • View deductibles and policy limits
  • Obtain insurance certificates
  • Access risk-management tools

Signing up for MyTravelers® for Business is easy. Customers simply register their policy through the MyTravelers® website. All you need is your policy number to validate your account.

Travelers Customer Service

Travelers offers fast and easy online access for customers to file their claims. Reporting claims or paying bills is available 24 hours per day, 7 days a week. Once you’ve filed your claim, you can track its progress online or by phone via support staff. Phone support is available Monday through Friday from 8 a.m. to 5 p.m.

Travelers Product Pricing

Commercial insurance costs vary depending on your needs. Factors include:

  • Where you’re located
  • What type of business you’re in
  • Claims history
  • The size of your business
  • How much coverage you need

Because prices vary, the company does not post cost averages. To find out how much commercial insurance from Travelers will cost, contact an independent insurance agent. 

Travelers User Benefits

Being a Travelers business insurance customer means having access to all the great user benefits the company offers. In addition to the aforementioned MyTravelers® for Business and the risk-control portal, the company offers what is known as its Premium Audit. A Premium Audit is a recurring financial review of your premium, assuring that you’re not overpaying or signed up for services you don’t need, while at the same time getting the best rate possible for your coverage. 

Travelers takes analyzing risk management to new levels. The company’s Risk Management Information Services, also known as e-CARMA®, allows customers to access loss information faster and easier, enabling you to make the decisions that help your business run smoother.

Travelers User Experience

With easy-to-use, comprehensive features like paying your bill online, Travelers makes the user experience a breeze. Claims can be made and followed online. With MyTravelers® for Business, customers can access policy documents, print auto ID cards, view deductibles and policy limits and obtain insurance certificates.

Signing up for Travelers business insurance is just as easy. Because of the many different factors involved with your own personal policy, the company does not offer online rates. But getting a fast and comprehensive quote is as easy as calling your local independent insurance agent.

Travelers vs Competitors

Being one of the oldest and largest underwriters of commercial insurance in the country, Travelers ranks right there among the biggest and the best. Competitors include:

  • Chubb Ltd.
  • The Hartford Financial Services Group Inc.
  • Zurich Insurance Group Ltd.
  • Liberty Mutual Group
  • American International Group Inc. (AIG)

In fact, Travelers ranks second in the nation in commercial property insurance. With 5.39% of the marketplace, Travelers trails Chubb by just 0.13%. Other competitors come in with marketshare scores of:

  • Liberty Mutual, 4.89%
  • Zurich, 3.83%
  • AIG, 3.38%
  • Berkshire Hathaway Inc., 3.31%
  • CNA Financial Corp.,  3.24%

Travelers offers a complete line of business insurance products, including workers’ comp, auto insurance, E&O and D&O policies and umbrella coverage.

Overall Rating, 4.5 Stars

Travelers Business Insurance Overall

Overall, Travelers covers just about everything a customer needs. The company not only offers competitive rates and comprehensive coverage, with business tools like MyTravelers® for Business, e-CARMA® and the risk-control portal, Travelers also makes sure you’re always getting the biggest bang for your buck. The company’s long list of products includes everything from commercial auto insurance to workers’ comp and ensures the customer can find everything they need under one roof.

How to Purchase Travelers Business Insurance

Although the company offers many services online, quotes are not one of them. To get a quote for business coverage, you must go through an insurance agent. Travelers business insurance is sold only through independent insurance agents.

Travelers Business Insurance Video Tutorial

Frequently Asked Questions


Do small businesses need specialty insurance?


While small businesses may need less coverage than their larger counterparts, they still need insurance. The four major types of commercial insurance a small business needs include property and liability insurance, business auto and workers’ comp.


Is Travelers good about paying claims?


Besides making it easy for customers to file and track their claims online, Travelers is also good about paying those claims. How do you know this? Because if they didn’t, they would have a National Association of Insurance Commissioners rating of “Good.” The company, with a financial rating of A++ from A.M. Best, also has the financial resources to pay these claims.

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