CINCINNATI--(BUSINESS WIRE)--
Convergys Corporation (NYSE: CVG), a global leader in customer
management, today announced that for the fourth consecutive year, it has
been positioned in the “Leaders” Quadrant of the annual Gartner Magic
Quadrant for Customer Management Contact Center BPO1. In
response, Convergys has produced a newsletter featuring Gartner research
providing more detail and insight into the customer management BPO
market combined with the latest Magic Quadrant results. The joint
newsletter can be found at www.convergys.com/gartner.
For the purpose of its Market Quadrant research, Gartner assesses
service providers with comprehensive Customer Management contact center
Business Process Outsourcing (BPO) services. Gartner places firms in
four quadrants, evaluating them on their ability to execute and each
provider's completeness of vision. The highest evaluation for both
execution and vision places a firm in the Leaders Quadrant.
“We believe this Gartner recognition speaks to the commitment we've made
in expanding our geographic footprint, language capabilities, and
breadth and depth of services,” said Convergys President and Chief
Executive Officer Andrea Ayers. “It is truly an honor for Convergys to
be placed in the Leaders Quadrant for the fourth year in a row. I am
proud of our 125,000 employees around the world for the amazing work
they do every single day to create exceptional customer experiences on
behalf of our clients.”
About Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.
Supporting Resources
1 Gartner, Inc., “Magic Quadrant for Customer Management
Contact Center BPO,” by TJ Singh and Brian Manusama, December 23, 2014.
About Convergys
Convergys delivers consistent, quality customer experiences in 47
languages and from more than 150 locations around the globe. We partner
with our clients to improve customer loyalty, reduce costs, and generate
revenue through an extensive portfolio of capabilities, including
customer care, analytics, tech support, collections, home agent, and
end-to-end selling. We are committed to delighting our clients and their
customers, delivering value to our shareholders, and creating
opportunities for our talented, caring employees, 125,000-strong in 31
countries around the world. Visit convergys.com to learn more about us.
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(Convergys and the Convergys logo are registered trademarks of Convergys
Corporation.)
