Convergys Corp was formed as an Ohio corporation in 1998. The Company provides customer management, engaged in bringing value to its clients through every customer interaction. Its clients are located in the U.S., Canada, the Philippines, India, Latin America and Europe. The Company operates 130 contact centers. Its contact centers are located in various parts of the world including the United States, Canada, the Philippines, India, Costa Rica, Colombia and the U.K. Its contact centers employs technology including digital switching, intelligent call routing and tracking, proprietary workforce management systems, case management tools, proprietary software systems, computer telephony integration, interactive voice response, speech recognition, web-based tools and relational database management systems. This technology enables to improve its call, web and e-mail handling and personnel scheduling. The Company operates two data centers, one in Orlando, Florida, and the other in Cincinnati, Ohio, comprising, in total, approximately 170,000 square feet of space. The Company's intellectual property consists of business methods and software systems. The Company currently owns 155 patents which has a life of 20 years. Its competitors include companies such as SITEL Corp., Sykes Enterprises Inc., Teleperformance, TeleTech Holdings Inc., and West Corporation, among others. The Company is subject to many laws and regulatory requirements in the United States and the foreign countries in which it operates, covering matters such as labor relations, health care requirements, trade restrictions, tariffs, taxation, sanctions, data privacy, consumer protection, internal and disclosure control obligations, governmental affairs and immigration.
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