ServiceNow acquires Mirror42 for undisclosed price

ServiceNow®

, the enterprise IT cloud company, today announced that it has acquired Mirror42 for an undisclosed sum and is offering its cloud-based IT and business intelligence solution to ServiceNow customers. The new ServiceNow Performance Analytics product provides users with Key Performance Indicator (KPI)-driven dashboards and scorecards that work transparently with all ServiceNow applications. The product enables ServiceNow customers to optimize service processes in IT and across the enterprise. “Adding advanced, predictive analytics to applications on the ServiceNow platform gives enterprises meaningful insight into business processes in a fast, intuitive way and significantly extends the power of our current reporting capabilities,” said Fred Luddy, chief product officer, ServiceNow. “The acquisition will help our customers draw even greater value from their ServiceNow implementations and accelerates adoption of the ServiceNow platform.” ServiceNow Performance Analytics works with all ServiceNow and customer-created applications. It delivers a wide variety of capabilities, including trending, predictive modeling, KPI metrics and scorecards showing IT and business performance. The product accesses a crowd-sourced library of over 6,500 KPIs that can be imported to ServiceNow instances for performance indicators within IT, Sales, HR, Marketing, Finance and other business functions. Already more than 440,000 users have access to the library, making it the largest of its type. Users can view the results from within ServiceNow or by using native iPhone, iPad, and Android applications that make ServiceNow Performance Analytics accessible anywhere and anytime. Additional details about the acquisition will be made available in conjunction with the ServiceNow Q2 financial results announcement scheduled for July 31, 2013.