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Amica Home Insurance Review

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1 Minute Review

Amica, while a lesser-known brand than some other insurers, has been providing fire and auto insurance since 1907 and is the oldest mutual insurer of automobiles in the US. The company, owned by its policyholders, prides itself on exceptional service and returns dividends to policyholders when premiums generate a surplus. Customers recently rated Amica Mutual as the highest rated home insurance provider in a recent JD Power survey.

Best For

  • Customers who are comfortable handling their insurance needs by phone or online
  • New home insurance customers
  • Customers looking to bundle insurance policies

Pros

  • Top rated in every category in JD Power's home insurance survey
  • Bundling home and auto policies creates an opportunity to save on Amica Auto Insurance
  • Annual dividends are paid on eligible policies based on surpluses

Cons

  • Expect customer support to be phone-based or web-based due to a small brick-and-mortar presence
  • Coverage for some homes may not be available through this insurer

Coverage Options

Home insurance covers more than just your home. Here’s what Amica covers in its standard policies. 

  • Dwelling coverage: This covers the physical structure of your home, including the roof, walls and flooring. It also covers attached structures like garages and patios. 
  • Other structures coverage: This covers structures that aren’t attached to your home, like detached garages, fences and sheds. 
  • Personal property coverage: This covers the items in your home, like furniture, electronics, jewelry and clothing. Typically covering items stored outside your home, the coverage may be limited for those items. 
  • Loss of use coverage: If the damage to your home is severe, you may need to live elsewhere while repairs are being completed. This helps to cover the extra costs of relocating, including hotel rooms, storage and dining out. 
  • Personal liability coverage: This is critically important coverage that extends beyond your home. If someone is injured or has personal property damaged on your property, it helps cover the medical costs and the legal costs from a lawsuit. It also covers property damage or bodily injuries caused by members of your household, even if it doesn’t occur on your property. 

Amica also has extended coverage that you can add to your policies. You can choose:

  • Dwelling replacement coverage: If the cost of repairing your home exceeds your policy limit, it extends your coverage by 30%. 
  • Valuable item coverage: If you own high-value items like art or electronics, you can insure them separately. 
  • Personal property replacement coverage: This is worldwide coverage that will provide a full repair or replacement of your personal items in the event of a covered loss up to the limits of your policy. 
  • Catastrophic coverage: This protects your property in the event of a flood or earthquake. Note that floods and earthquakes aren’t covered in standard policies. 
  • Identity fraud expense coverage: This provides you with assistance in recovering from identity theft and reimbursement for fraudulent credit card charges. 
  • Home business coverage: This provides additional coverage to those who are running a business out of their home. 

Amica also offers a Platinum Choice package, which bundles higher-end coverage for those with more expensive homes and/or those who have expensive items in their home. It also adds coverage for water back-ups and sump overflows. 

You can also purchase a separate umbrella policy from Amica. This policy extends your liability coverage and it works with home or auto coverage. If you have a liability claim that is more than your policy limit, your umbrella coverage will provide additional coverage up to its policy limits. Without umbrella coverage, you’re responsible for any costs once your policy is exhausted. Given how expensive lawsuits can be, that may be sooner than you think, so umbrella coverage is worth considering, especially if you have assets to protect. 

Coverage options vary from state to state, so review your policy documents carefully. Like all insurance companies, there are limits to what Amica covers. For example, it doesn’t cover wear and tear. If you’re concerned about home appliances, you’ll need to purchase separate coverage. 

Pricing and Discounts

Amica’s coverage options make it easy to lower the costs of your homeowners insurance. Amica also offers a range of discounts so you can get cheap home insurance. Here are discounts that may be available in your state.

  • Loyalty discount: If you’ve been with the same insurer for at least 2 years, you receive a policy discount. The longer you’ve been with an insurer, the bigger your discount will be. 
  • Multi-policy discount: If you purchase multiple types, like home and auto or home and umbrella insurance, you can save up to 30%. 
  • Claim-free discount: If you go 3 years or more without a claim, you receive a discount.
  • Autopay discount: You receive a discount if you use automatic deductions to pay your premium. 
  • Electronic document discount: You also receive a discount if you opt to receive your policy information and bills electronically. 
  • Alarm system discount: You may be eligible for a discount if you install burglar alarms, fire alarms and a sprinkler system. 
  • Automatic detection device discount: If you install a temperature monitoring system, water leak alarm or gas leak detection system, you may receive a discount. 
  • New/remodeled home credit: You could receive a credit for buying a newly built home or for insuring a recently remodeled one. 

A unique option that Amica offers is dividend policies. With these policies, you may pay more upfront, but you could receive money back in the form of a dividend. Dividends are typically 5% to 20% of your annual premium and you can receive your dividend as a check or a direct deposit. You can also apply it toward future policy premiums. Unfortunately, this option isn’t available everywhere, but Amica’s representatives can let you know if you can buy a dividend policy in your state. 

Claims Process

With Amica, you can report claims online, by app or by phone. Its representatives are available 24/7 to help you with your claim at 800-242-6422. You can track the status of your claim online or with the Amica mobile app. Amica also offers supporting documents to help you better understand the claims process, including frequently asked questions, terms and definitions and instructions for what to do after a loss. 

Mobile App

Amica’s mobile app is available in the Apple App Store and on Google Play. You can report and track claims, pay bills, enroll in automatic payments and access your billing statements. You can also access your policy and coverage information, view your discounts and download policy documents if you need to send them out. You can also contact customer service through the app. 

Amica Home Insurance Overall

Amica offers a wide range of coverage options and some of the best home insurance discounts. You can even opt for a dividend policy that may refund a portion of your premiums each year. It has a transparent claims process and a useful mobile app. Overall, Amica is an excellent choice when it comes to home insurance.