Zoom Communications Looks For AI Monetization, Expect Revenue To Accelerate In 2027: Analyst

Zoom Communications Inc (NASDAQ:ZM) has unveiled expanded capabilities at Enterprise Connect 2025.

Here are some key analyst takeaways.

RBC Capital Markets On Zoom Communications

Analyst Rishi Jaluria maintained an Outperform rating and price target of $95.

Zoom Communications' churn rates have declined, with online customer churn reaching a record low over the past two quarters, Jaluria said in the note. The company is offering basic AI features at no additional cost and is looking into AI monetization opportunities beyond 2026, expecting revenue generation to accelerate in 2027, he added.

"We came away (from the Enterprise Connect event) with a better appreciation for Zoom’s position in the competitive environment through the platform offering, and the ability to win contact center deals from an integrated offering and competitive pricing," the analyst wrote. The company is forming strategic partnerships to advance its market reach, he further wrote.

Check out other analyst stock ratings.

Rosenblatt Securities On Zoom Communications

Analyst Catharine Trebnick reiterated a Buy rating and price target of $95.

Zoom Communications has increased its focus on building channel partners, the revenue contribution of which has risen from 30% in fiscal 2023 to 40% in 2024 and is targeted to reach 50% in 2026, Trebnick said. She added that the key drives of this growth are:

• Optimized processes and systems for better program scalability
• Extended partner access to sales statistics dashboards
• Comprehensive sales enablement tools and training
• Focus on streamlined implementation and deployments
• Strategic regionalization of customer support
• Channel manager-driven revenue growth through targeted upselling and cross-selling

ZM Price Action: Shares of Zoom Communications had risen by 1.47% to $76.56 at the time of publication on Wednesday.

Read More: Zoom Stock: Leading the Video Market After Skype’s Exit