How Microsoft Is Reducing Risk Of Cargo Theft With Overhaul

This post contains sponsored advertising content. This content is for informational purposes only and not intended to be investing advice.

LAKE BUENA VISTA, Fla. — As cargo thefts on the rails began picking up in the past few years, Microsoft used insights it had from risk management partner Overhaul to shift loads back to truck transportation. It was able to do this because it had confidence in the services Overhaul provided, but also in the data itself.

Overhaul is a risk management platform that proactively identifies opportunities where cargo theft or risk is most likely. In the event of a theft, the company's platform and team of personnel jump into action and recover 99% of all stolen cargo, often within hours, according to Frankie Mossman, chief customer officer.

Microsoft uses Overhaul's Sentinel product to protect its high-value loads of computers, Xboxes and other technology-based products.

"There is really a joint opportunity and vision for us to drive enhancements through the supply chain," Erin Duffy, principal of logistics and sustainability for Microsoft, told FreightWaves in a meeting at the Gartner Supply Chain Symposium/XPO 2022 conference at Walt Disney World's Dolphin Resort on Wednesday.

Joined by Mossman, Duffy explained why Microsoft is able to benefit from Overhaul's platform, and in particular the insights it gains that allow it to proactively protect shipments.

"Having Overhaul as a partner allows us to drive visibility and … insights," Duffy said, noting that being proactive is important for supply chain resiliency.

The Sentinel platform tracks cargo and provides data into risk potential along routes, Mossman said. She explained that in some cases, Overhaul can be proactive and bring added security measures forward when warranted, as sometimes happens in Northern California. There are a few truck stops in the region, Mossman said, that are "very open" and easy targets for cargo thieves, so Overhaul and its clients can be prepared for those situations.

"[The platform's] whole mission in life is to sense problems," Mossman said.

Not surprisingly, the riskiest part of any trip for cargo is the first 200 miles. The Sentinel platform reports if truck drivers are stopping often in those first few miles or deviating from the plan in any way, potentially putting the cargo at risk. In those cases, the client is notified and can be proactive about contacting the driver to further assess the situation.

Duffy, though, said Overhaul is "not about a dot on the map," and noted that it offers much more in terms of value for Microsoft as it works to secure loads. Mossman said the platform can identify if a load can't be delivered in the expected time window and suggest possible changes, including delaying shipment, to a time that would have lower risk value.

Overhaul also has relationships with police departments across the country through its Law Enforcement Connect program. If a load is stolen, Overhaul can have identifying information on the trailer or load in officers' hands almost immediately.

With the average trailer load monitored around $250,000 and a container load between $500,000 and $700,000, Overhaul's services have been recommended by many insurers. Mossman, however, said loss of entire trailerloads is giving way to more "pilferage" of items. Thieves are more frequently following trucks to a truck stop, opening the back door and stealing a few boxes at a time. As a result, Overhaul is looking into new technologies that might help prevent this.

"What I'd really like to do is get to the point where the [load isn't stolen]," Mossman said.

The company has recently launched several additional products: Asset Manager, TruckShield and a cargo insurance product. Asset Manager takes the same approach to cargo protection but applies it to the assets themselves. TruckShield monitors behaviors of drivers, such as excessive speeding or slowing, frequent stops, etc. that might increase risk. And the insurance product is part of an effort to create a one-stop shop for customers.

All the products are designed to interact with each other, giving carriers more options to protect loads, equipment and people.

Click for more articles by Brian Straight.

You may also like:

Drones are flying into weather data deserts. Can they be stopped?

Navigating COVID-19 shipping chaos: Finding capacity and servicing the customer

Need a warehouse? You may have to wait 9 months

This post contains sponsored advertising content. This content is for informational purposes only and not intended to be investing advice.

Posted In: FreightwavesPartner ContentNewsTech

Ad Disclosure: The rate information is obtained by Bankrate from the listed institutions. Bankrate cannot guaranty the accuracy or availability of any rates shown above. Institutions may have different rates on their own websites than those posted on The listings that appear on this page are from companies from which this website receives compensation, which may impact how, where, and in what order products appear. This table does not include all companies or all available products.

All rates are subject to change without notice and may vary depending on location. These quotes are from banks, thrifts, and credit unions, some of whom have paid for a link to their own Web site where you can find additional information. Those with a paid link are our Advertisers. Those without a paid link are listings we obtain to improve the consumer shopping experience and are not Advertisers. To receive the rate from an Advertiser, please identify yourself as a Bankrate customer. Bank and thrift deposits are insured by the Federal Deposit Insurance Corp. Credit union deposits are insured by the National Credit Union Administration.

Consumer Satisfaction: Bankrate attempts to verify the accuracy and availability of its Advertisers' terms through its quality assurance process and requires Advertisers to agree to our Terms and Conditions and to adhere to our Quality Control Program. If you believe that you have received an inaccurate quote or are otherwise not satisfied with the services provided to you by the institution you choose, please click here.

Rate collection and criteria: Click here for more information on rate collection and criteria.