Shenandoah (NASDAQ:SHEN) reported third-quarter financial results on Wednesday. The transcript from the company’s third-quarter earnings call has been provided below.
This transcript is brought to you by Benzinga APIs. For real-time access to our entire catalog, please visit https://www.benzinga.com/apis/ for a consultation.
View the webcast at https://edge.media-server.com/mmc/p/s9au8kpc/
Summary
Shenandoah Telecommunications reported Q3 2026 revenues of $93.9 million, up 4.6% year-over-year, with adjusted EBITDA increasing 11.8% to $33.2 million, driven by strong growth in fiber businesses.
Glo Fiber surpassed half a million passings, adding a record 8,600 data customers this quarter, with fiber revenue now comprising 52% of total revenue.
The company is on track to complete its Glo Fiber expansion by year-end, expecting to pass approximately 517,000 homes and businesses.
Management reiterated 2026 guidance with expected revenues of $370 to $377 million and adjusted EBITDA of $131 to $136 million, while increasing capex guidance to $255 to $275 million due to additional passings and timing of government grants.
Glo Fiber penetration and customer satisfaction remain high, with a net promoter score of 58, and ARPU slightly declining in line with expectations due to new pricing strategies.
The company’s liquidity position is strong with $139 million available, and no debt maturities until 2029, with 75% of debt at fixed rates.
Management remains optimistic about future free cash flow generation starting in 2027, emphasizing continued fiber business growth and strategic cost management.
Full Transcript
OPERATOR
Welcome to Shenandoah Telecommunications Third Quarter 2026 Earnings Conference Call. Today’s conference is being recorded. At this time I would like to turn the conference over to Mr. Lucas Bender, Vice President of Corporate Finance for Shenandoah.
Lucas Bender (Vice President of Corporate Finance)
Thank you, Victor. Good morning, and thank you for joining us. The purpose of today’s call is to review Shenandoah’s results for the third quarter of 2026. Our results were announced in a press release distributed this morning. In addition, we filed our Form 10-Q with the SEC. The presentation we will review is available on the Investor page of our website at investor.shentel.com. An audio replay of this call will be available later today with details included in the press release announcing this call.
With us today are Ed McKay, President and Chief Executive Officer, and Jim Volk, Senior Vice President and Chief Financial Officer. After the prepared remarks, we will conduct a question and answer session. Please turn to slide 2, which contains our Safe Harbor Disclaimer. This call may include forward-looking statements that are subject to risks and uncertainties that may cause actual results to differ materially from those statements. We encourage you to review the detailed discussions of risk factors in our SEC filings, including our Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Forward-looking statements reflect management’s current beliefs, assumptions and expectations and are not guarantees of future performance.
You should not place undue reliance on them. Except as required by law, we undertake no obligation to publicly update or revise any forward-looking statements. We will also discuss certain non-GAAP measures. Reconciliations and additional information are included in today’s release and presentation. With that, I’ll turn the call over to Ed. Go ahead, Ed.
Ed McKay (President and Chief Executive Officer)
Customers advancing our major construction programs toward completion and converting revenue growth into stronger adjusted EBITDA growth. For the third quarter, Glo Fiber surpassed half a million passings, an important milestone as we move closer to completing our planned expansion. We added 8,600 Glo Fiber data customers, a record quarter for net additions, and ended the quarter with approximately 109,000 data customers, up 32% year over year. Our fiber businesses continue to gain scale with combined Glo Fiber and commercial fiber revenue growing 19.5% year over year and representing 52% of consolidated revenues.
Total revenue was $93.9 million, up 4.6% year over year, while adjusted EBITDA increased 11.8% to $33.2 million. The higher rate of adjusted EBITDA growth reflects the operating leverage we are beginning to realize from continued growth in our fiber businesses. I think it is also important to recognize how Shenandoah’s business is evolving relative to other broadband providers. While many traditional cable operators are navigating broadband subscriber declines, we continue to add customers at a strong pace. More than half of our revenue now comes from our growing fiber businesses, and with our major network expansion substantially complete by year end, we believe we are uniquely positioned to convert that growth into expanding margins and positive free cash flow starting in 2027.
Turning to slide 5, our integrated network now includes more than 20,000 fiber route miles across eight states and approximately 755,000 total broadband passings. At quarter end, Glo Fiber passed approximately 501,000 homes and businesses, including 25,000 added during the third quarter. We remain on track to substantially complete our planned Glo Fiber expansion in 2026 and now expect to pass approximately 517,000 homes and businesses by the end of the year.
As shown on slide 6, Glo Fiber customer growth accelerated in the third quarter with a record 8,600 data net additions, up 48% from the third quarter of 2025. Our five-year price guarantee and expansion of our door-to-door sales channel have been key drivers of this growth. Over the past 12 months we’ve added more than 26,000 new data customers and 30,000 total RGUs. We ended the third quarter with more than 127,000 Glo Fiber revenue generating units, up 31% compared to the prior year.
Moving to slide 7, broadband data penetration reached 21.7%, increasing 68 basis points sequentially and 108 basis points year over year. Over the past 12 months we released approximately 100,000 passings to sales, creating a larger base for continued customer growth. Penetration trends for Glo Fiber expansion markets are shown on slide 8. Our older cohorts continue to increase penetration, with passings launched in 2019 and 2020 now averaging 38.5%, exceeding our medium-term target of 37%.
In addition to providing the fastest speeds in our markets, we remain focused on delivering outstanding local customer service as shown on slide 9. Our annual Glo Fiber customer satisfaction survey produced an outstanding net promoter score of 58. We continue to rank among broadband industry leaders in both customer satisfaction and retention, with average monthly churn of just 1.1% over the past 12 months. Broadband data average revenue per user for the third quarter was down slightly both sequentially and year over year to just under $76.
The 1% year over year decline was consistent with our expectations following the introduction of our five-year price guarantee plans a year ago. We continue to have success moving customers up the rate card and differentiating Glo Fiber with faster speeds than our competitors. Demand for higher speed products remains strong, with more than 83% of new residential customers selecting speeds of 1 gig or higher in the third quarter, including 20% choosing 2 gig service and 5% choosing 5 gig service.
Our commercial fiber business is highlighted on slide 10. In the third quarter, incremental monthly sales bookings exceeded $185,000, driven by strong demand across commercial and enterprise customers, including wireless carriers and wholesale customers. Our Service Delivery team installed $178,000 in new monthly revenue in the quarter, and our average monthly compression and disconnect churn remain low, averaging 0.5% over the last 12 months. On slide 11, incumbent broadband markets ended the quarter with more than 110,000 broadband data customers, down less than 2% year over year. The decline in total RGUs continued to be driven by video customer losses as customers shift to streaming services. Total broadband passings in our incumbent markets increased slightly during the quarter, and we expect to complete the government grant-subsidized fiber passings by the end of 2026. As shown on slide 12, our 23,000 subsidized passings completed in recent years, predominantly with fiber, have reached aggregate data penetration of 43%.
The 2023 cohorts are averaging more than 60%, with the oldest cohort approaching 72%. These results demonstrate strong customer demand across these previously unserved areas. We expect overall penetration to reach approximately 65% over the next few years, representing roughly 5,000 incremental customers on our superior fiber network. Moving to slide 13, broadband data monthly churn increased modestly in the third quarter to 1.76%. The increase was driven primarily by a combination of wired broadband competition and softer demand in some of our more rural markets where inflation continues to pressure household budgets. Broadband data ARPU declined 3% year over year to approximately $80. Our focus this year has been on modernizing our offerings in these rural markets to better meet customer needs.
We saw churn improve in September and expect both churn and ARPU to gradually stabilize over the coming quarters as we make additional changes to our rate card and product offerings to maximize customer lifetime value. I want to thank our employees for their continued dedication to serving our customers and executing on our fiber expansion strategy. Glo Fiber’s successful growth over the past several years reflects the collective efforts of our entire team and builds on Shenandoah’s proud legacy. Jim, I’ll turn it over to you to review our financial results.
Jim Volk (Senior Vice President and Chief Financial Officer)
Thank you, Ed, and good morning, everyone. I will begin on slide 15 with our third quarter financial results. Revenues increased 4.6% year over year to $93.9 million. Glo Fiber expansion market revenue grew $6.9 million, or 32.2%, driven by a 31.8% increase in data subscribers and relatively stable year over year data ARPU. Commercial fiber revenue grew $1.2 million, or 5.9%. This growth was driven by recurring revenue growth in the enterprise and carrier verticals.
Combined Glo Fiber and commercial fiber revenue grew 19.5% and represented 52% of consolidated revenue. We expect strong fiber revenue growth to continue, reaching approximately 60% of consolidated revenue by 2028. Incumbent broadband markets revenue declined $2.8 million, primarily due to lower video revenue from a 13% decline in video RGUs as customers continue to switch to streaming video services, as well as lower data revenues due primarily to a 3% decline in data ARPU. RLEC revenue declined $1.1 million, primarily due to lower DSL revenue from a 35% decline in DSL RGUs and lower government support revenues. We have successfully migrated about 4,500 DSL customers to our recently constructed broadband internet service in our Virginia and Ohio telephone markets since 2023.
We expect the DSL customer base to stabilize after we migrate the remaining 600 DSL customers in the next year or so. Adjusted EBITDA increased $3.5 million, or 11.8%, to $33.2 million. Revenue grew $4.1 million, partially offset by $600,000 in higher operating expenses. Incremental adjusted EBITDA margin was an outstanding 85%, driven by the high-margin Glo Fiber revenue growth. Compared to the same periods in 2025, adjusted EBITDA margin expanded 200 basis points in the third quarter and 300 basis points year to date.
We expect adjusted EBITDA margins to expand another 300 to 400 basis points in 2027, driven by continued high-margin Glo Fiber revenue growth and a full year of operating expense savings from the previously announced reduction in force that will be completed in December. Turning to slide 16, we are reiterating our 2026 operating guidance. We continue to expect revenues of $370 to $377 million and adjusted EBITDA of $131 to $136 million. For our capital expenditures outlook, we are increasing our guidance to a range of $255 to $275 million from our prior guidance of $220 to $250 million. The primary drivers of the increase are twofold: (1) we expect to construct 7,000 additional Glo Fiber passings by year end, bringing total to approximately 517,000 from 510,000; (2) the timing of government grant receipts will likely extend into 2027, which will result in higher net capex for 2026. Please note that our prior capex guidance was based upon net capital expenditures.
On slide 17, we invested $215 million in capital expenditures during the first nine months of 2026 and collected $22 million in government grants, resulting in net capital expenditures of $193 million. Net capital expenditures declined 9% from the first nine months of 2025. As of September 30, we are 97% complete with our Glo Fiber expansion and 99% complete with our incumbent broadband expansion, and we expect to substantially complete the remaining construction by year end.
I now would like to update you on our liquidity and debt maturities on slide 18. As of September 30th, we had $760 million in outstanding debt. We have no debt maturities until 2029, and 75% of our debt is fixed rate, providing meaningful protection for potential increases in short-term interest rates. Total available liquidity was $139 million, consisting of $19 million in cash and cash equivalents, $27 million in restricted cash as required by the ABS indenture, $16 million available under the DSN, $50 million available under the RCF, and $27 million remaining reimbursements available under government grants.
In addition, the company has over $84 million of VFN commitments that are not available to draw as of September 30th. We expect the available VFN capacity to reach the commitment levels with continued growth in secured fiber network revenues from the ABS entities. As we wrap up the final two months of our network expansion, we have greater visibility into our financial outlook. Slide 19 highlights the three keys to generating and growing positive free cash flow beginning in 2027: (1) low double-digit adjusted EBITDA growth rates driven by our fiber businesses; (2) mid-20% capital intensity consisting primarily of success-based and maintenance capital spending; and (3) 5.9% to 6% cost of debt that is primarily fixed-rate notes.
As we complete our investment phase and transition to positive free cash flow, we expect to de-risk our business plan while retaining significant runway for Glo Fiber penetration, high-margin revenue growth, and cash flow generation. Thank you. Operator, we are now ready for questions.
OPERATOR
Thank you. To ask a question, you will need to press star-11 on your telephone and wait for your name to be announced. To withdraw your question, please press star-11 again. Please stand by to compile the Q&A roster. One moment for our first question. Our first question will come from the line of Ahmed Corson from BWS Financial. Your line is open.
Ahmed Corson (Analyst at BWS Financial)
Good morning. I guess the first question I have, just given what you’re saying about the business and how you’re adding subscribers: on one hand, it seems like you’re adding a lot more Glo Fiber subscribers, but the commentary makes it sound like it’s getting tougher for that incremental add. Is that a good assessment, or is it still easy to find Glo Fiber subscribers?
Ed McKay (President and Chief Executive Officer)
Ahmed, this is Ed. Good morning. I would say we are still having significant success adding Glo Fiber customers. When you look at our net adds in the third quarter of this year versus net adds in the third quarter of last year, those net adds are up 48%. So we are having success. We have a lot of runway ahead of us. Our penetration rate in Glo Fiber right now is still below 22%. So we’ve got a lot of runway to hit our 37% midterm target, and we believe there’s upside beyond that longer term.
So we’re still able to add Glo Fiber customers at an accelerated pace year over year.
Ahmed Corson (Analyst at BWS Financial)
Okay. Are you seeing any competitive threats at all in any of your markets right now, or has that eased?
Ed McKay (President and Chief Executive Officer)
Yeah, in Glo Fiber, really no additional changes from a competitive-threat standpoint. You know, we still see some fiber upgrades in the local telephone company markets from DSL in some areas, but again, not significant. In our incumbent cable business, same thing. We do see some upgrades from the local telephone companies with DSL. But the majority of our passings in our incumbent business still do not have a wired cable competitor or fiber competitor.
Ahmed Corson (Analyst at BWS Financial)
Okay, and then as far as your ARPU is concerned, is that more of a metric of the price card you’ve moved to in recent months?
Ed McKay (President and Chief Executive Officer)
Correct. Yeah, in our Glo Fiber business, really the five-year rate card that we rolled out last year impacted the ARPU by about 1% as we expected. In our incumbent cable markets, we’ve updated the rate card to be more effective in the more rural areas that are income constrained and are really feeling the pinch from inflation. So our goal there is to really maximize the lifetime value of those customers. So we’re balancing return, ARPU, as well as gross adds.
Ahmed Corson (Analyst at BWS Financial)
Okay, thank you.
Ed McKay (President and Chief Executive Officer)
Thank you.
OPERATOR
Thank you. One moment for our next question. Our next question will come from the line of Christian Schwab from Craig-Hallum. Your line is open.
Ben Tacksell (Analyst at Craig-Hallum)
Hey, guys, it’s Ben Tacksell on for Christian this morning. Another solid quarter. I have a couple questions. First, any update, you know, your footprint? You know, I think you previously said you have around 20 data centers across the footprint, and last quarter you announced a master service agreement with a hyperscaler. Any updates there on AI data center customers across the footprint?
Ed McKay (President and Chief Executive Officer)
Good morning, Ben. Thank you for the question. So, I’ll say it takes time to negotiate contracts with these major hyperscalers. Our discussions are ongoing regarding multiple opportunities. They’re progressing well. We still see this as a significant growth opportunity for us. I just don’t have anything additional to share right at this moment.
Ben Tacksell (Analyst at Craig-Hallum)
All right, and then just quickly on those customers, have you guys done like an internal IRR calculation, or what a return on investment could be like for these types of customers?
Ed McKay (President and Chief Executive Officer)
Jim, you want to take that one?
Jim Volk (Senior Vice President and Chief Financial Officer)
Yeah, Ben, we tend to do more of a customer lifetime value calculation, which essentially looks at the lifetime of the customer, which is kind of the inverse of churn, which for us with 1.1% churn on the Glo Fiber side, that equates to almost 100 months, or 8-plus years. And then we look at the recurring revenue and recurring adjusted EBITDA from that customer, and then we subtract out the cost of acquisition. And for Glo Fiber, that gives us the value of those customers are worth a couple thousand dollars when you do those calculations.
And we’ll do the same calculations on the incumbent cable side as well.
Ben Tacksell (Analyst at Craig-Hallum)
All right. And just remind me, you know, as we increase the passings by 7,000, I mean of, say, the roughly $30 million in capex increase, how much of that is just on adding passings? And it may be helpful to just kind of give the cost so I can compare it to what you just said.
Jim Volk (Senior Vice President and Chief Financial Officer)
Yeah, Ben. So about $10 million of the increase related to the 7,000 additional passings, about $15 million relates to the government grant subsidies, which is really just a timing issue. We don’t control exactly when the governments reimburse us for the grants, but it looks like based upon timing, it is going to extend into the first quarter, and then the remaining piece, $5 million, which is a variety of smaller things.
Ben Tacksell (Analyst at Craig-Hallum)
Thanks. So, I mean, say $1,500 a passing, and I mean you just said a couple thousand, say $3,000, and where the stock is, I mean, how I’m viewing it is you guys aren’t getting even close to the full value of what your passings are worth. Is that kind of how you’re viewing it internally?
Jim Volk (Senior Vice President and Chief Financial Officer)
Yes, that’s correct. We’re, you know, one, you know, going back to Glo Fiber passings and your question on IRRs, we’ve been underwriting all of the Glo Fiber markets to an IRR of 15%. And that would include the additional 7,000 passings that we’re planning to build by the end of this year. But as far as for valuation, you know, Ben, you know, we’re disappointed where the stock is sitting today. We think there’s some macro issues driving that more so than our fundamentals.
But ironically, if you do the calculations, we’re trading at roughly 10 times today, whereas five months ago we were trading roughly at 12 times EBITDA. And we’re significantly de-risking our business plan by completing the construction phase and going free cash flow positive. So a lot of times I would suspect that even multiples would expand during that period of transition, but we seem to be getting hit with some outside influences outside of our business.
Ben Tacksell (Analyst at Craig-Hallum)
Yeah, just speaking of outside influences, you guys, it seems like if there’s a comment on SpaceX, your stock will trade down. But as you can maybe highlight more, you guys don’t believe SpaceX is a risk virtually at all, especially in the Glo Fiber business, correct?
Ed McKay (President and Chief Executive Officer)
Ben, that’s right. We’ve seen virtually no churn impact from satellite in our Glo Fiber markets. Even in our incumbent broadband markets, the churn impact has been minimal, less than 10 basis points of churn. So that satellite impact peaked in the first quarter of this year, and it has declined every quarter since. We believe our updated rate cards in our incumbent cable markets compete very effectively against satellite. So we do not believe this is a significant long-term factor for us.
Ben Tacksell (Analyst at Craig-Hallum)
Perfect. Great quarter, guys. That’s all I got.
Ed McKay (President and Chief Executive Officer)
Thanks, Ben.
OPERATOR
Thank you. And our next question will come from the line of Vikash Harlanka from New Street Research. Your line is open.
Vikash Harlanka (Analyst at New Street Research)
Hey, guys, thanks for taking my questions. I know you touched upon stabilization in broadband ARPU. Could you just provide us any visibility into when you expect broadband ARPU to stabilize and maybe start growing? And then second, I just wanted to understand your capital allocation philosophy, especially given that now you’re almost done with your fiber build. What’s your long-term leverage target when you get there, and then what do you plan to do with any excess cash that you may generate?
Thank you.
Ed McKay (President and Chief Executive Officer)
Jim, do you want to take that one?
Jim Volk (Senior Vice President and Chief Financial Officer)
Sure. I’ll start with the last question. We expect debt leverage at the end of the year to be about 5.7 to 5.8 times EBITDA. We do expect to delever relatively quickly. By the end of ’27 we expect the net leverage to be below five times, and by ’29 we expect it to be below four times. So we’re confident in our ability to delever the business. In regard to the ARPU, so two different stories here with the two different residential lines of business. On the Glo Fiber side, when we introduced a year ago the five-year price guarantee rate plans, we expected about a 1% decline in ARPU due to the promotional plans that we had put out there. And then in our five-year plans we’re not charging for equipment for the first year, but we do charge it starting in the second year. So some of that equipment revenue is kicking in in the fourth quarter.
So we still expect a small decline from the third quarter to the fourth quarter, but starting in ’27 we expect ARPU to actually be flat to slightly rising. So we’re just about at the point that it starts to pivot back up. On the incumbent side, we introduced several new initiatives this year, as Ed talked about, in the markets that we don’t have wireline competition but we have low demographics that have been pinched pretty hard by the inflation. So we’ve been doing that more on a retention and a promotional plan basis. But Vikash, we expect—we’re planning to introduce a new rate card in early 2027 that will move away from some of the promotional activity and get into more everyday pricing, and we believe it will increase customer lifetime value.
There’s going to be some pluses and minuses in those new rate plans that we think will allow us to grow penetration in some of these lower-income markets better than what we’ve done recently. But the ARPU will probably still slightly decline, but not at the rate that we had this past quarter where it was 3%. I would expect it to be more on the lines of less than 1% in 2027 and the next couple years after that.
Vikash Harlanka (Analyst at New Street Research)
Very helpful. Thanks so much.
Jim Volk (Senior Vice President and Chief Financial Officer)
Sure. Thank you.
OPERATOR
Thank you. And this concludes the question and answer session. I would now like to turn back over to Ed for closing remarks.
Ed McKay (President and Chief Executive Officer)
Thanks for joining us today. We’re very excited about our growth opportunities. We look forward to updating you on our progress in the future quarters. Thank you.
OPERATOR
Thank you for your participation in today’s conference. This does conclude the program. You may now disconnect. Everyone, have a great day.
Disclaimer: This transcript is provided for informational purposes only. While we strive for accuracy, there may be errors or omissions in this automated transcription. For official company statements and financial information, please refer to the company’s SEC filings and official press releases. Corporate participants’ and analysts’ statements reflect their views as of the date of this call and are subject to change without notice.
© 2026 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.
