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Shippo Review

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1 Minute Review

Order fulfillment can be one of the most twisted and wearisome aspects of your online business, and then there’s Shippo, which provides everything your business requires for shipping in one, easy-to-use platform. Shippo is basically a shipping platform that you can integrate with your shopping marketplaces and cart to easily import orders, print packing slips and purchase shipping labels.

You can conveniently manage shipping for all your business sales channels and enjoy exclusive discounts from UPS, USPS, DHL, FedEx and more, detailed tracking and notifications, automated workflows, international customs declarations and seamless returns.

Shippo partners with more than 50 global carriers and a handful of top store platforms so that you can get started instantly — no integration work is required. And with tens of thousands of e-commerce businesses mastering their shipping with Shippo, you’re definitely in good company.

Shippo is easy to install and learn. Based on your daily order load, it may be the cheapest shipping solution for your e-commerce store. 

Best For

  • Seamless returns
  • Shipping automation
  • Syncing all your sales channels
  • Managing orders on 1 platform

Pros

  • Easy to install
  • No coding required
  • You can sell on more marketplaces
  • Automates label creation

Cons

  • Customer support is only available via live chat and email
  • Doesn’t charge individually for purchases
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Shippo Pricing

Shippo offers 3 plan options for its services. A significant draw for customers is its pay-as-you-go plan that’s entirely commitment-free, with no monthly subscription. Here are the available pricing options:

Pay-As-You-Go

With the pay-as-you-go plan, you only pay $0.05 per label plus the postage costs. This plan gives you up to 5,000 shipments per month, some of the best USPS discounts, email support and $0 monthly fees.

Professional Plan

Shippo’s 2nd payment plan is the professional plan designed for those with more serious shipping needs. This plan lets you enjoy no per label fees, the best USPS discounts, branded customer experience, 5 user accounts and support via live chat and email. The professional plan is completely customizable depending on your monthly label volume. The cheapest monthly fee starts at $10 per month for up to 60 labels.

Other pricing options are as follows:

  • $25 per month for 61 – 200 labels
  • $35 per month for 201 – 450 labels
  • $50 per month for 451 – 750 labels
  • $75 per month for 751 – 1,750 labels
  • $100 per month for 1,751 – 3,500 labels
  • $125 per month for 3,501 – 5,000 labels

You’ll need to contact them directly if your monthly label volume exceeds 5,000. The professional plan also gives you a 30-day free trial period before making any commitment.

Premier Plan

The final option is the premier plan designed for those with a defined fulfillment flow and looking for a customized shipping solution. Supporting 15 user accounts, the premier plan offers dedicated customer support, the best USPS discounts, branded customer experience and technical implementation assistance. 

The fee for this plan is quote-based, so you’ll need to contact the Shippo sales team for more information.

Shippo Product Offerings

Shippo’s product offerings can make your daily e-commerce business tasks easier, eventually saving you time and money. Here’s what you can expect when you use Shippo.

Shipping

The most obvious product offering is its shipping services. Shippo allows you to create and print labels for all your shipments. If you’re shipping using DHL or USPS express, you can schedule a carrier pickup, so you won’t have to go to any of their centers. You may also print other items like branded packing slips and return labels via Shippo.

The Shippo shipping platform also lets you compare different carrier rates. You can get real-time rates from a vast network of carriers to get the best match. Shippo’s built-in global address validation feature also streamlines the overall customer experience by reducing the risk of undelivered or returned packages.

Shippo also works with a majority of the major carriers, so you’ll probably find your ideal shipping solution working with this company. Some of its partner carriers for national delivery include FedEx, UPS, USPS, Fastway, Canada Post and Sendle. The company also partners with various international shipping carriers and tracking-specific companies.

Customized shipping is also at the heart of Shippo’s offerings. You can choose from a wide range of label formats and packing slips that match the nature of your business. You can also customize your tracking pages to nurture the appropriate brand experience for your customers. Shippo’s smart shipping platform lets you save time on label creation by processing orders based on rules, history and preferences.

There’s also a host of powerful shipping tools you can use. Its batch label printing feature lets you print labels for an array of packages all at once to keep tabs with order influxes. You can also create daily shipping information documents and SCAN forms to meet your carrier requirements.

Platform Integrations

Shippo’s platform integration feature lets you connect all your tools with the platform. It automatically syncs all shipping information with your favorite platforms to streamline the entire process. Shippo’s e-commerce platform partners include:

  • Shopify
  • Square
  • Wix
  • WooCommerce
  • Magento 2
  • BigCommerce
  • Webflow
  • ChannelAdvisor

Shippo also has some website platform partners who include Weebly, GoDaddy and Squarespace. With any of these platforms, you can automatically import your orders, print labels and compare shipping rates. The same applies to marketplaces like Amazon, Etsy and eBay.

Shippo also supports these 2 ways to import orders:

  • CVS file: You can upload your CVS file to import and execute orders.
  • Orders endpoint application programming interface (API): You write a simple program to help you load, create, list, retrieve and manage orders.

Customized Tracking

For your convenience and your customers’ peace of mind, Shippo provides robust shipment tracking features. Detailed shipment information, including carrier information, addresses and shipping service is available to customers via a mobile app. 

Shippo also maintains a comprehensive tracking history, including details like location, status and time to reference should an issue arise.

Shippo will also analyze your package data to estimate the time of delivery, so your customers can conveniently plan ahead. The company also goes the extra mile by giving you more information than what comes standard from carriers. You will get the most out of your tracking data while automatically passing updates to your customers.

Returns

There’s always the likelihood of having some returns and Shippo facilitates them seamlessly. Shippo’s positive return experience attracts 95% of return buyers. The software’s saved package information lets you easily create return labels for any order in your package history. You also have the option to change the shipping service on the item’s return trip.

Analytics and Reporting

Shippo’s analytics and reporting feature lets you keep an eye on all shipment operations, including tracking how much you spend on shipments for a specific period and the number of labels purchased weekly or within a certain period. You can also access your shipping history to understand the trends of your entire fulfillment process.

Shippo Customer Service

Shippo offers various channels where you can receive support. The most obvious option is the responsive live chat option that lets you speak with a representative. You can also reach its customer service representatives via email.

Shippo also offers various ways through which you can receive valuable information about the product. This includes:

  • Contacting sales: Shippo’s sales team is available if you have questions regarding its web app or API or need more information about a product plan.
  • API docs: Shippo’s API documentation lets you go through various tutorials, references and step-by-step sample codes.
  • Help center: You can visit Shippo’s help center for answers to some of the frequently asked questions as well as guides to setting up and optimizing your account.

Shippo Web App

You can use Shippo through its easy-to-use web app. Setting up an account takes less than 5 minutes and you will instantly print shipping labels for DHL, USPS and more. The web app also lets you connect with more carriers, integrate with various e-commerce platforms and customize the experiences for your business.

The web app is accessible through any web browser and doesn’t require any technical skills. The app is built on Shippo’s API, so you access similar features as API users.

Shippo Privacy

Shippo takes your privacy seriously. Any personal information collected from users is only used internally in connection with its services, including to provide, personalize and improve its services. 

Shippo also uses all appropriate organizational, technical and administrative security measures to protect any information it holds from misuse, loss, unauthorized access, destruction and alteration. Shippo privacy information is available in its privacy policy section.

Shippo Performance

Shippo boasts robust performance in the e-commerce shipping space. It eliminates the complexities of shipping to connect businesses to the best delivery options. It also seamlessly integrates with top e-commerce platforms to provide a streamlined fulfillment process.

Shippo Overall Rating

Shippo deserves a 5-star rating for helping businesses streamline their shipping processes. Printing labels, communicating with customers, facilitating returns, tracking packages and analyzing shipping data are all possible with Shippo. The flexible pricing plans also make this shipping software accessible to different merchants.

Try Shippo to see whether it fits your e-commerce business.