Benzinga’s Cryptocurrency Review Methodology

We aim to provide comprehensive and unbiased reviews on Benzinga to help users understand and learn about crypto exchange platforms and tools. We hope our reviews help lead you to the best-suited platform and tools for you.

Review Process

For crypto exchanges and tools reviews, Benzinga created a weighted scale based on the following criteria: platform offerings, pricing and promotions, customer service, mobile app, user experience and benefits, and security. Reviewers meticulously researched each category and rated it based on the following metrics.

Platform Offerings

Weight: 20%

  • Can buy, sell or trade more than 50 cryptocurrencies
  • Has a portfolio tracker
  • Ability to copy trade
  • 5 or more customization options
  • Demo account available

  • Can buy, sell or trade between 39 – 49 cryptocurrencies
  • Has a portfolio tracker
  • Ability to copy trade
  • Between 3 – 4 customization options

  • Can buy, sell or trade between 20 – 39 cryptocurrencies
  • Has a portfolio tracker
  • Between 1 – 2 customization options

  • Can buy, sell or trade between 10 – 19 cryptocurrencies
  • Has a portfolio tracker
  • No customization options

  • Can buy, sell or trade less than 10 cryptocurrencies
  • No portfolio tracker
  • No customization options

UX and User Benefits

Weight: 20%

  • Reviewer was able to open an account in less than 5 minutes
  • Has an education section
  • Transparent fee structure easy to find
  • Push notifications optional
  • Portfolio insights are available and useful

  • Reviewer was able to open an account between 6 – 10 minutes
  • Has an education section
  • Transparent fee structure easy to find
  • No push notifications
  • Portfolio insights are available but need improvement

  • Reviewer was able to open an account between 10 – 20 minutes
  • No education section
  • Transparent fee structure hard to find
  • No push notifications
  • Portfolio insights are available but need improvement

  • Reviewer was able to open an account in more than 1 day
  • No education section
  • No transparent fee structure
  • No push notifications
  • No portfolio insights

*2 stars is the lowest possible score for this factor.

Platform Customer Service

Weight: 15%

  • Offers text chat, call, email options
  • Special services for disabled
  • Can chat with a live person in less than 2 minutes

  • Offers text chat, call, email options
  • Special services for disabled
  • Can chat with a live person in less than 5 minutes

  • Offers (2/3) text chat, call, email options
  • Special services for disabled
  • Can chat with a live person in less than 10 minutes

  • Offers (1/3) text chat, call, email options
  • No special services for disabled
  • Can chat with a live person in less than 15 minutes

  • Offers (1/3) text chat, call, email options
  • No special services for disabled
  • Can chat with a live person in less than 20 minutes

Pricing and Promotions

Weight: 15%

  • Offers at least 2 concurrent promotions or special offers
  • Tiered pricing available
  • Free option
  • Offers a trial
  • Minimum tier between $1 – $20 a month

  • Offers at least 1 promotion or special offer
  • Tiered pricing available
  • Free option
  • Minimum tier between $1 – $20 a month

  • Offers at least 1 promotion or special offer
  • Tiered pricing available
  • Minimum tier between $1 – $20 a month

  • No promotion or special offer
  • Tiered pricing available
  • Minimum tier between $21 – 40 a month

  • No promotion or special offer
  • No tiered pricing
  • More than $50 a month

Security

Weight: 20%

  • Uses 2-factor authentication
  • Payment protection
  • Encryption technology
  • Does not collect personal information directly
  • Uses multiple layers to prevent hackers from accessing data

  • Uses 2-factor authentication
  • Payment protection
  • Encryption technology
  • Does not collect personal information directly

  • Uses 2-factor authentication
  • Payment protection
  • Encryption technology

  • Uses 2-factor authentication
  • Payment protection

  • Uses 2-factor authentication

Platform’s Mobile App

Weight: 10%

  • Mobile App offers the same experience as desktop
  • Integration between mobile and desktop
  • Available iOS and Android
  • Easy to use

  • Mobile App offers a similar experience as desktop
  • Integration between mobile and desktop
  • Available iOS and Android
  • Easy to use

  • Mobile App offers a similar experience as desktop
  • Integration between mobile and desktop
  • Available iOS and Android
  • Easy to a little difficult to use

  • Mobile App does not offer a similar experience as desktop
  • Integration between mobile and desktop
  • Available iOS or Android
  • Little difficult to use

  • No mobile app