HSA Home Warranty Review

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Contributor, Benzinga
October 5, 2022
HSA Home Warranty
Best For
  • Older Systems
securely through HSA Home Warranty's website
1 Minute Review

A homeowners insurance policy covers you for damage from events such as a break-in, windstorm or fire. A home warranty covers repairs on your home’s systems, like heating and cooling, plumbing and electrical systems. It provides the policyholder access to approved service providers who will repair systems for a contracted rate.

Home warranty protection protects the buyer and seller from issues that can arise after closing. Take a glance at what home systems this policy covers, no matter which side of the deal you may be on:

  • Water lines
  • Gas lines
  • Drain lines
  • Toilet tank and bowl
  • Electrical system
  • Oven, stovetop and microwave
  • Dishwasher, trash compactor, garbage disposal
  • Fans: attic, exhaust and ceiling
  • Sump pump
  • Water heater
  • Drain line routing

Most home warranties split their coverage between a system warranty and an appliance warranty. HSA’s home warranty protection is comprehensive, thereby saving time and money and protecting a home. Is this what is best for you? Take a look at each of these situations to see whether a home warranty is right for you.

Best For
  • Customizing coverage
  • Adding riders for other home features
  • Older homes with older systems
Pros
  • Coverage is customizable
  • Items are covered no matter their age and are available through an add-on feature
  • Any home type is coverable, including single-family, older style, condominiums, duplexes, new construction and mobile homes
  • Additional riders are available to cover electronics, swimming pools and septic systems
Cons
  • Only available in 25 states and Washington, D.C.
  • Users are limited to HSA-approved contractors
  • $5,000 per event limit

HSA Home Warranty Ratings at a Glance

Product Offering
Customer Ratings
Customer Costs
User Benefits
User Experience
Overall

Most homeowners live under the protection of a homeowners insurance policy. Little do they realize that this policy does not cover many items under their roof. Once a buyer signs a contract and moves in, they take responsibility for everything in their home — even the unseen headaches that come with the residence. A thorough inspection is crucial before purchase. However, when something is overlooked, a home warranty policy will keep you from spending thousands of dollars on repairs.

Benzinga’s review will serve as a guide to whom a home warranty is best for, the pros and cons of a warranty and how they can benefit you. The review also will provide you with ratings on different platforms from customers like you who are also seeking the best home warranty protection.

HSA Home Warranty Product Offering

HSA offers one-year and two-year renewable plans. The yearly plan has a $250,000 claim limit ($5,000 per incident limit). For newly constructed dwellings, the plans differ in price after the second year. 

The one-year plans are offered on two tiers:

Seller plan: This is a 12-month plan with central heat, central air/heat pump and thermostat, with ductwork and an attached thermostat included. Other options are included, depending on the state you live in.

Seller/buyer plan: This is a 12-month plan with central heat, central air/heat pump and thermostat, with ductwork and attached thermostat are a $60 seller option. Also, other options are not included, but some depend on the state you live in.

NOTE: For the seller/buyer plan, the seller portion of the policy is for six months only. HSA has the option to continue coverage at the end of the policy period.

The buyer has an option to upgrade coverage to 7 Star coverage. This would give them added benefits on certain appliances and home system components. Remember those improper installations? The 7 Star coverage would provide those items with an added level of coverage.

HSA Home Warranty protection is straightforward to obtain and simple to file a claim when an issue arises. Here is what you need to know when you need to file a claim:

Step one: When a covered item breaks, you request service by going online or by calling 800-367-1448. You will pay a trade call fee per incident. 

Step two: HSA will assign a qualified service contractor in your area to handle your covered request.

Step three: Your assigned contractor will contact you to schedule a service appointment at a convenient time.

Step four: HSA will either fix or replace your covered item. If your warranty does not cover your issue, the company will inform you of additional costs before proceeding with your repair.

Claim example I: You have a built-in microwave that stops working. Call HSA at 800-367-1448 and report the issue. A representative will take your trade fee and contact a qualified service contractor for you. A local contractor will call you to schedule a time to service your microwave fix or replace the covered item up to the $5,000 per event limit. If the repair is not covered, the contractor will inform you before they begin any repairs.

Claim example II: You have a garbage disposal that you installed in your kitchen sink. You had a couple of bolts left over, but it fit well and worked, so you did not think much of it. A year goes by, and the disposal stops working. You call HSA at 800-367-1448 and report the issue. A representative takes your trade fee and contacts a qualified service contractor in your area. The local contractor contacts you and arranges a time to meet you. The contractor inspects your disposal and discovers it was improperly installed. When they report their findings to HSA, they deny your claim. HSA will inform you of your options on repairing or replacing your disposal.

Customer Ratings

These ratings have tended to be low across home warranty protection sites. In the majority of reviews, the major complaint from customers is the time spent on hold for customer service and delays in completing repair issues. Those with higher star ratings praise the technician’s knowledge and politeness. However, the lower star ratings outweigh the higher star ratings 2 to 1.

Many complaints also stem from the subscriber not fully understanding their contract and what is covered and not covered. A couple of those complaints arise from a client attempting to fix the issue on their own and only then calling the warranty company have their claim denied. The fine print states customers risk their warranty becoming voided if they do this. 

The positive experiences rave about the technician’s expertise and quick repair time. A few mention it took a while to get the technician to their home, yet some stated they had no issues reaching the company. Benzinga is unsure whether it is the location or timing that was a factor. However, it does seem reviews are more misses than hits. 

Customer Costs

HSA offers coverage for single-family homes, condominiums, townhomes, duplexes, triplexes and fourplexes. The two-year offering and seller options are unavailable for the latter where HSA offers only single-year plans.

Costs vary depending on where you live and where HSA is offered. This can be between $515 to $635 for a single-family dwelling for one year. This cost is for both new and existing homes. If the structure is new, years two through four will increase in premium and will be locked in at that price for three years. 

This increase can be from $120 to $145 per month. For instance, a one-year policy in Tennessee increases from $520 to $640. However, the same policy in New York increases from $635 to $780. Keep in mind that this is for newly constructed homes only. An existing home premium would not change between years one and two.

Other costs assessed:

Service fee: In addition to the yearly premium, there is a $100 per trade call fee. This fee is only assessed one time per incident. If a client has a plumbing leak and a plumber is called to fix the leak and the same leak redevelops, a second call for the same leak will not draw a second trade call fee.

While HSA Home Warranty is on the higher end cost-wise, it provides the same protection companies like Choice Home Warranty and Service Plus offer.

User Benefits

HSA boasts about its subscriber benefits. Among those Benzinga has not mentioned is HSA has been a trusted name in the industry for over 37 years. It expressly designed for home buyers and sellers and is not sold to existing homeowners.

Other benefits include:

  • 24/7 service call availability, online or by phone
  • A nationwide network of providers
  • 30-day contract satisfaction guarantee
  • No additional trade call fee is assessed on completed repairs if the same issues arise
  • No work is started without your approval

User Experience

Benzinga found the process of signing up and filing a claim for home-warranty protection straightforward. For user experience, Benzinga rates the company a solid four stars.

Its portal takes you through the benefits, clearly explains the process and gives you options to contact it through email, phone or to begin the application process.

Requesting a service call also is simple. From its home page, you are directed step by step on how to request service through a link or telephone number. You are also reminded that there is a trade call fee before service is requested.

HSA Home Warranty Versus Competitors

HSA’s top competitors are Choice Home Warranty, Service Plus and Select Home Warranty. Each has its perks and advantages. They also have their disadvantages. Some warranty companies, like Select Home Warranty, require you to keep maintenance documentation on your appliances in order for it to pay out on service calls. Be sure to read the fine print thoroughly before signing on the dotted line.

  • HSA Home Warranty
    More Details
    Best For
    Older Systems
    Overall Rating
    securely through HSA Home Warranty's website
    More Details
  • Choice Home Warranty
    More Details
    Best For
    A la carte protection
    Overall Rating
    securely through Choice Home Warranty's website
    More Details
  • Amazon Home Warranty
    More Details
    Best For
    High-Maintenance Homes
    Overall Rating
    securely through Amazon Home Warranty's website
    More Details

Overall

Outside of the negative reviews on timing, HSA Home Warranty provides satisfactory service to its clients. It is comprehensive and allows clients to add services to their plan, should they want to upgrade. Overall, Benzinga rates HSA three out of five stars, considering some of their issues could be resolved if clients read their contracts thoroughly.

HSA Home Tutorial Video

Frequently Asked Questions

Q

Is HSA the same as American Home Shield?

A

The answer is both yes and no. American Home Shield, back in 2013, purchased HSA Home Warranty. HSA is the same as American Home Shield in that the companies’ vision of providing home warranties to the consumer is blended. American Home Shield has a broader reach and definition of the home warranty. However, the companies operate independently.

Q

Does HSA Home Warranty cover dishwashers?

A

Yes, HSA Home Warranty covers dishwashers when the dishwasher itself has mechanical issues. Normally, the warranty would help with the area around the cabinetry, as with fitting a refrigerator. However, covering water damage — especially when it comes to mold — is questionable. Mold can be a big issue and often a determines whether the damage is covered. A claim may be denied when negligence is a factor.

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