First American Home Warranty Review

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Contributor, Benzinga
September 29, 2022
First American Home Warranty
securely through First American Home Warranty's website

First American Home Warranty is a good place to go when you’re looking for a range of home warranty products that offer year-round service and robust guarantees. If they can’t repair it, they replace it. Plus, you can compare plans, choose the best one for you and get started today in your own home, when you’re buying, selling or working as a real estate professional.

Best For
  • Flexible payment options
  • Pre-screened technicians
  • Year-round support
  • If they can’t repair it, they replace it
  • Multiple plans
  • Lots of information on the website
  • You might pay more than you were expecting

First American Home Warranty Ratings at a Glance

Product Offering
Customer Service
Customer Pricing
User Benefits
User Experience
Overall Rating

First American Home Warranty (FAHW) opened for business in 1984. It has provided home warranty policies to homeowners and real estate professionals in 35 states for over 35 years. FAHW offers two homeowner warranty policies in addition to real estate programs.

With over 800 employees around the country, First American Home Warranty serves more than 625,000 consumers. FAHW accepts service requests online or by phone 24 hours a day, seven days a week, 365 days a year.

First American Home Warranty Product Offering

First American Home Warranty offers two home warranty plans and two real estate plans covering systems such as heating, air conditioning, plumbing and appliances like dishwashers, ovens, clothes washers and dryers and refrigerators. 

Homeowner Plans

First American Home Warranty offers two homeowner plans; Basic and Premier. The following optional coverages can be added to the Basic plan for an additional charge: central air conditioning, pool and spa equipment, additional refrigeration, well pump, septic tank pumping system and HVAC tuneup. The waiting period for coverage is 30 days. You may only use your own contractor if you obtain approval from the company before having repairs completed.

Oven range
Trash compactor
Washer and dryer
Kitchen range hood
Plumbing stoppages
Water heater
Garage door opener
Central vacuum system

Real Estate Plans

First American Home Warranty has plans for Realtors who want to give their clients a warranty when they buy a home to protect them from any unexpected repairs they may have to pay for after the sale. The seller can also buy a policy if they want to protect themselves from liability issues that could arise if the buyer needs to fix something in the house that the seller didn't know about.

There is a Basic option for both buyers and sellers. First Class Upgrade is a type of coverage that sellers can choose to add. It covers heating, air conditioning and ductwork (details on the First Class Upgrade can be found here). 

When you get your contract number, the seller's insurance starts, lasting until the listing ends (not to exceed 180 days). The company may decide to extend the seller's coverage. Additional refrigeration, a washer and dryer, a first-class upgrade, a kitchen refrigerator, pool and spa equipment, septic tank pumping and system and a well pump are all things that buyers can choose to cover.

For pricing on real estate plans, you must contact an area manager from the real estate professional page

Central air conditioning
Electrical systems
Garage door openers
Attic, ceiling and exhaust fans
Central vacuum system
Plumbing system includes polybutylene piping
Plumbing stoppages
Toilet tanks and bowls
Water heater
Circulating pump
Sump pump
Pressure regulators
Built-in microwave
Oven / range / cooktop
Garbage disposal
Instant hot water dispenser
Trash compactor
Rekey service
Kitchen refrigerator
Clothes washer and dryer

Customer Service

First American Home Warranty offers home warranty coverage in 35 states along with 24/7 customer service. The company offers a 30-day workmanship guarantee and has a B rating with the Better Business Bureau.

You can easily ask for service online by signing into your FAHW account or making a new account. You can also call 800-992-3400.

After you place your service request for your appliance warranty or system warranty, a service provider will schedule an appointment for a time convenient for you. The service provider will check whether the home warranty issue is covered, figure out what's wrong and repair or replace the faulty part.

Customer Pricing

American Home Warranty offers home system and appliance warranty plans that will fit into any home budget. You can purchase a home warranty plan from First American Home Warranty for as little as $30 per month. Pricing of warranty plans can vary depending on your geographic region. A typical home warranty plan through FAHW will range from $30 to $50 per month.

User Benefits

One of the best features of FAHW warranty plans is the low cost with plans starting as low as $30 per month. Other benefits the company wants you to know about include:

  • Flexible payment options
  • Replacement for items that can’t be repaired
  • Network of prescreened, qualified repair technicians
  • Service requests are taken 24/7

User Experience

Customers will appreciate the 30-day workmanship guarantee on repairs performed by FAHW service technicians and 24/7 customer service. You can expect a service repair technician to be dispatched within four hours after you make a claim once your coverage has been verified. If the company has a delay or problem locating the parts needed to complete your repairs, once the parts are received they will be installed without any further service charge.

First American Home Warranty Versus Competitors

First American Home Warranty's competitors include companies like American Home Shield and Select Home Warranty. A comparison of the similarities and differencees between these home warranty providers is provided in the table below. Start your search for a home warranty protection plan with this comparison.

Overall Rating

Low monthly rates and round-the-clock support have made First American Home Warranty a top choice for those looking for an affordable home warranty option to cover normal wear and tear for home systems and appliances that are not covered by homeowners insurance. The company has a B rating from the Better Business Bureau, which means customers are satisfied with the company's service.

Two of FAHW's home warranty plans start at $30 per month, and the company provides real estate plans in 35 states, each of which has its own options and pricing. You will pay $75 for the service call when you contact the company for repairs. FAHW could be a great choice if you want an affordable home warranty plan.

Frequently Asked Questions

\r\n\r\nA home warranty could be beneficial if you want peace of mind that you won't pay out of pocket for major home maintenance and repairs. You could save money on service fees if and when you need those repairs. You must decide if the money spent on a home warranty is worthwhile.\r\n\r\n
\r\n\r\n \r\n\r\n", "_questions_0_answer": "faq_answer", "questions_1_question": "How do you cancel a First American Home Warranty?", "_questions_1_question": "faq_question", "questions_1_answer": "First American Warranty asks customers who want to cancel their contract to call 800-327-9292 Ext. 7521 to discuss options. According to First American Home Warranty’s terms and conditions, “The contract is cancellable up to the 30th day from the effective date of coverage for a full refund of paid contract fees, provided you have not utilized the product. After 30 days from the effective date of the contract, please refer to your contract for specific cancellation terms and conditions.”", "_questions_1_answer": "faq_answer", "questions": 2, "_questions": "faq" }, "align": "", "mode": "edit" } /-->

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About Janet Hunt, Insurance Agent

Janet has been working in, and writing about, the insurance industry for over 20 years.