Cinch Home Services Review

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Contributor, Benzinga
September 22, 2022
Cinch Home Services
Best For
  • Non-Member Support
securely through Cinch Home Services's website
1 Minute Review

Cinch Home Services is a great place to go when you need help with home repairs. Yes, this is a home warranty company, but they also offer appointments for non-members at affordable prices. All technicians are qualified, and you can tailor your home warranty plan to your budget and needs.

Best For
  • Non-member support
  • Qualified technicians
  • Year-round service
Pros
  • Non-members can call to arrange an affordable appointments
  • Choose the plan you prefer
  • Credits for certain services
Cons
  • Prices can vary

Cinch Home Services Ratings at a Glance

Cinch Home Warranty Product Offerings
Customer Service Rating
Customer Pricing
Mobile App
User Benefits
User Experience
Overall

Cinch Home Services, formerly Cross Country Home Services, has been in operation for 40 years and is based in Boca Raton, Florida. Cinch's provides three home warranty policies in 48 states for homeowners and real estate programs. In addition, Cinch's provides claims and customer care online 24/7. Cinch Home Services has a B rating with the Better Business Bureau (BBB). Home warranty plans are available in all states except Texas, Alaska and Hawaii.

Cinch Home Warranty Product Offerings

When safeguarding your house, you naturally want nothing less than the best. However, it's essential to know that your home's costly appliances, HVAC system, plumbing and electrical systems are not covered by your standard homeowners insurance policy if they break down from normal wear and tear.

However, a manufacturer's warranty on home appliances and mechanical systems may only be in effect for a set period unless you pay extra for extended coverage. It may not include all necessary parts and labor. Considering the lack of insurance on so many expensive items, a home warranty could be a wise investment to shield you from the high expense of unexpected repairs or replacements. Having a single provider for all your home warranty needs means you'll only have to remember one plan and phone number in case of a problem.

Cinch is one company with a long-standing record of good service offering home warranty plans. Cinch offers three home protection plans covering 22 home appliances and built-in systems. Cinch Home Services offers the following three choices for home protection plans.

Appliances Plan (Starting at $27.99 per month)

The appliance home warranty plan through Cinch offers coverage for these appliances:

  • Clothes dryers
  • Clothes washers
  • Cooktops
  • Dishwashers
  • Food centers (built-in)

Built-In Systems Plan (Starting at $32.99 per month)

With the built-in system plan, you will receive a $25 credit for an air conditioner or water filter after your first payment. You will also receive a $50 green reward to purchase green energy efficiency products. 

The built-in system plan provides coverage for these home systems:

  • Air conditioning including ductwork
  • Attic fans
  • Ceiling fans
  • Central vacuums
  • Doorbells
  • Electrical system
  • Garage door openers
  • Garbage disposals
  • Heating system including ductwork
  • Instant hot/cold water dispenser
  • Plumbing system
  • Smoke detectors
  • Sump pump
  • Toilets
  • Water heater
  • Whirlpool/Jetted tub (built-in)

Complete Home (Starting at $39.99 per month)

The complete home system is the most comprehensive warranty plan offered by Cinch. Perks of the complete home system plan include:

  • Homeowners insurance deductible reimbursement: Reimburses you up to $500 when you have to pay a deductible on a covered item on your homeowners insurance (limited to one claim per year)
  • Air conditioner or water filter credit: $25 air conditioner or water filter credit after your first payment
  • $50 green reward: $50 to use toward the purchase of green and energy-efficient products after your first payment

The complete home system plan covers the following appliances and home systems:

  • Clothes dryers
  • Clothes washers
  • Cooktops
  • Dishwashers
  • Food centers (built-in)
  • Freestanding ice makers
  • Microwaves (built-in)
  • Ranges
  • Range exhaust hoods
  • Refrigerators
  • Trash compactors (built-in)
  • Wall ovens
  • Air conditioning including ductwork
  • Attic fans
  • Ceiling fans
  • Central vacuums
  • Doorbells
  • Electrical system
  • Garage door openers
  • Garbage disposals
  • Heating system including ductwork
  • Instant hot/cold water dispenser
  • Plumbing system
  • Smoke detectors
  • Sump pump
  • Toilets
  • Water heater
  • Whirlpool/jetted tub (built-in)

Real Estate Plans

Real estate agents can get home warranty plans from Cinch Home Services. These plans are for both buyers and sellers. Plans come with either a $100 or $200 deductible. Plans include coverage for an unlimited number of HVAC units, appliance coverage with no dollar limits, reimbursement for emergency lodging and lower prices for buying more than one year at a time. Prices depend on the state and the plan. Here, you can learn more about getting a quote for a real estate home warranty. Marketopia is a digital app that Cinch makes available to real estate agents.

Customer Service Rating

Cinch Home Service has a "B+" rating from the Better Business Bureau and a "2" rating from customers. Cinch Home Service's BBB website has 355 testimonials from customers and 2,807 complaints. A "problem with a product or service" was the most frequently cited source of dissatisfaction.

You can contact Cinch Home Services's customer support at 844-324-5688, through your account's dashboard or by asking Alexa to open a claim on your behalf. Homeowners can reach Cinch at 833-246-2424 for a quote for a home warranty plan. You can contact Cinch at 844-324-5688 for claims and customer assistance, or email info@cinchhomeservices.com.

Customer Pricing

Cinch Home Services offers three home warranty plans — the appliances plan starting at $27.99 monthly, the built-in system plan starting at $32.09 monthly and the complete home plan starting at $39.00 monthly. Costs vary by region and type of coverage. You can click here to get a quote.

Mobile App

Cinch Home Services' digital on-demand platform gives customers access to the company's full catalog of offerings from the convenience of their smartphones. As a result, users can rapidly weigh the benefits of having their home service request addressed on-demand with no long-term obligations vs. enrolling in a home service plan that can address their present needs and enhance their level of security with predictable monthly expenditures.

Cinch on-demand is a brand-new service that has been designed from the ground up to provide its customers with a wide range of powerful and easily accessible features. Cinch has a staff of highly trained specialists available for fast scheduling, allowing users to get their broken appliances fixed without delay. The app will eventually feature other services, such as maintenance, installation and repair.

The advantages of using Cinch on-demand are:

  • Appointments can be scheduled in as little as 24 hours, making Cinch on-demand ideal for those who need prompt assistance. Furthermore, Cinch's 180-day workmanship guarantee applies to all repairs.
  • Job status tracking makes it simple to monitor the progress of a job from start to finish, including the arrival of service professionals, the modification of appointments and other factors.
  • The provider rating feature allows customers to quickly and easily score their overall experience with their particular technician, read reviews from other users and view the technician's credentials.

User Benefits

All Cinch warranty service plans come with the following user benefits:

  • 180-day workmanship guarantee
  • Protection for unknown pre-existing conditions
  • Rust and corrosion coverage
  • Discounts on new appliances

User Experience

Cinch offers a fleet of industry-leading digital home management tools, including smart home devices that allow customers to manage their household water usage remotely. My Account is an online portal where clients can handle all their service experiences. The Cinch Amazon Alexa allows users to schedule service appointments with any Amazon Echo device by using their voice.

Cinch Home Services vs. Competitors

Cinch Home Services has three different warranty plans to choose from to meet your home protection needs. The perks available with every plan include a 180-day workmanship guarantee, rust and corrosion coverage and discounts on new appliances and protection for unknown pre-existing conditions. Other comparable home warranty companies include Choice Home Warranty, American Home Shield and Home Warranty of America.

  • Cinch Home Services
    More Details
    Best For
    Non-Member Support
    Overall Rating
    securely through Cinch Home Services's website
    More Details
  • Choice Home Warranty
    More Details
    Best For
    Coverage for normal wear and tear
    Overall Rating
    securely through Choice Home Warranty's website
    More Details
  • Home Warranty Inc
    More Details
    Best For
    Older Homes
    Overall Rating
    securely through Home Warranty Inc's website
    More Details

Overall

Most U.S. states' homeowners and real estate agents can get protection with Cinch Home Warranty. With 40 years under its belt and a 180-day workmanship guarantee, it has established itself as a leading provider of home warranty policies. As a result, Cinch Home Warranty Plans are an excellent option to consider when shopping for home protection options.

Cinch Home Service Video Tutorial

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