Eightcap Forex Review

Read our Advertiser Disclosure.
Contributor, Benzinga
January 19, 2022
verified by Jay and Julie Hawk

Want to jump straight to the answer? The best forex broker for most people is definitely FOREX.com or CedarFX.

Award winning Eightcap Forex was founded in Melbourne, Australia in 2009 and has as its stated mission “to deliver an unrivalled trading experience to our clients and provide you with one of the best trading environments in the financial world”. 

The broker maintains offices in the UK, Bulgaria, Vietnam, China and Australia, as well as an offshore entity based in Port Vila, Vanuatu called Eightcap Global Ltd entity. The broker is regulated by the Australian Securities and Investment Commission (ASIC) and the Vanuatu Financial Services Commission (VFSC).

Eightcap makes use of the MetaTrader 4 and MetaTrader 5 (MT4/5) trading platforms, so if you’re an experienced forex trader, you’ll most likely be familiar with these two excellent platforms. If you’re unfamiliar with the MetaTrader platforms, they have an intuitive and easy to use interface that new traders can quickly learn to use. Eightcap was recently awarded Best Global Forex MT4 Broker at the 2020 Global Forex Awards. 

Eightcap lets you trade over 200 financial instruments over a wide range of asset classes, including forex, commodities, indices and shares. The broker’s multilingual customer service team is available during the trading week and can be reached through email, live chat or telephone. If you’ve never traded and want to practice or just check out the broker’s services, you can open a demo account funded with virtual money. Eightcap also offers educational resources for new and inexperienced traders. 

Eightcap takes clients from over 194 countries in Europe, Asia, Africa and Oceania. In North American, Canadians and Mexicans can open an account with Eightcap, but not U.S. based traders. Find out more about this broker in our eightcap forex review below.    

Eightcap MetaTrader platforms for desktop and mobile. Source: Eightcap.

Eightcap Forex Pricing

Like most online forex brokers, Eightcap makes money on its clients’ transactions from widening the dealing spreads from those it can obtain in the wholesale markeplace. That amount is factored into the broker’s wider Standard account dealing spreads, but the broker also charges a $3.50 commission per trade made in Raw accounts that feature narrower spreads. 

The broker’s lowest dealing spreads for all of the major forex pairs is 1 pip in its Standard account and 0 pips in its Raw account. The lowest spreads for crosses of the major currencies vary between 1.1 and 1.4 pips in a Standard account or 0.1 to 0.3 in a Raw account, depending on the specific cross involved. The only exotic currency pair offered is USD/SGD, which has a minimum spread of 2 pips for Standard account holders and 1 pip for Raw account holders. 

Eightcap Customer Service

Eightcap offers multilingual customer service in English, Chinese, Thai, Korean, Vietnamese, German, Spanish, Italian and French via telephone to 61 3 8375 9700, email to customerservice@eightcap.com and live chat. The broker’s live chat service does not operate 24 hours during the trading week, so it was not tested for this review. 

While the broker’s website boasts of its decent review profile of 4.7 out of 5 stars on Trustpilot, most of the recent positive reviews come from reviewers who have only ever left 1 review on the service, so they might have been paid for or otherwise solicited by the company. 

Also suspicious was that many of the good Eightcap reviews seem to come in batches from similar locations. Notably, there were several credible complaints about a “bad tick” in the broker’s price feed causing unfounded losses that the broker apparently dragged its feet about correcting. Another reviewer located outside Australia mentioned ping issues that could delay trade execution via Eightcap, although the broker claims to use US-based Equinix data centers for its execution servers in order to provide “lightning fast execution” times. 

Eightcap Mobile App

Since Eightcap supports the MetaTrader 4/5 trading platform suite from MetaQuotes, it also allows trading via the MetaTrader mobile trading app that is available for both iOS and Android mobile operating systems. That app has decent charting, account management and trading capabilities and effectively serves as the industry standard for mobile online forex trading. 

Eightcap UX

Eightcap supports the MetaTrader 4/5 suite, so any trader already familiar with that trading software should have a consistent user experience. New traders should find this popular trading platform very well documented and can take advantage of its large user community to obtain advice online.

If you’re interested in automating and backtesting your trading plan outside of those well-known capabilities of MT4/5, Eightcap has recently partnered with artificial intelligence world leader Capitalise.ai to create a platform specializing in trading automation and analysis. This strategic partnership will allow Eightcap users to access Capitalise.ai’s automation and analytic tools that include loop strategies, backtesting and smart notifications. Eightcap users will also be able to download Capitalise.ai’s mobile apps for Android and iOS. 

Eightcap User Benefits

The main benefits of using Eightcap to trade forex consist of the broker’s decent dealing spreads for the majors and major crosses, as well as its support for the industry standard MetaTrader trading platform suite to trade forex pairs on. Eightcap also allows trading in a limited number of CFDs on commodities and indices via the MT4/5 suite and shares only via MT5.

In January 2022, Eightcap added to its offerings, pushing the platform over 1000 financial instruments. These new assets begin with:

  • Zinc (XZNUSD) on the MT5 platform
  • Nickel (XNIUSD) on the MT5 platform

There are also expanded CFD offerings that include:

  • 310 ASX Share CFDs
  • 100 NASDAQ Share CFDs
  • 100 NYSE Share CFDs
  • 105 LSE Share CFDs
  • 45 German Share CFDs

Also, both Standard and Raw account types are available to suit less frequent or very active traders respectively.  For traders who want to use higher leverage than the maximum 30:1 ratio allowed by the broker’s Australian subsidiary Eightcap Pty Ltd, the broker conveniently has a Vanatau entity called Eightcap Global Ltd that allows its account holders to access up to 500:1 leverage. 

Eightcap Regulation and Security

Eightcap’s Melbourne, Australia subsidiary is strictly regulated by the ASIC, while its Port Vila, Vanuatu subsidiary is less strictly regulated by the VFSC. Both entities segregate client money from the broker’s own funds. Note that this broker does not offer negative balance protection that can prevent a trader from losing more than their account balance in case of an adverse market move.

Eightcap Forex Overall Rating

Overall, Eightcap operates as a rather basic forex and CFD broker that offers decent minimum dealing spreads in two account types and supports the popular MT4/5 trading platform suite. The broker also has some helpful educational services for new traders and maintains an offshore entity in Vanatau that lets traders holding accounts there access more risky leverage ratios of 500:1. On the downside, the broker does not offer negative balance protection that many traders have come to expect for safety reasons.  

Eightcap vs. Competitors

Relative to its competition, Eightcap’s offerings seem consistent with that of a very basic forex and CFD broker. On the plus side, Eightcap provides support for the MetaTrader platforms and offers a generous maximum leverage ratio of 500:1 if you can open an account with their Vanatau entity. 

Your margin deposit with Eightcap could be at risk, however, due to the lack of negative balance protections that many of its competitors offer.  Also, if you open a Raw account with Eightcap to take advantage of its very tight dealing spreads, prepare to pay the $3.50 charge per trade on top of the dealer spread. Although that fee may seem reasonable, active traders can see their transaction costs mount considerably. 

Another area where Eightcap lags against its competition is its limited types and numbers of tradable assets that include only a limited selection of shares and commodities and lack futures and options trading entirely. If you plan on trading in markets other than those offered by Eightcap, you might be better off with an international broker like Interactive Brokers for example. 

Frequently Asked Questions

What leverage options does Eightcap offer?

The broker offers 30:1 leverage for clients of its Australian entity and 500:1 leverage for clients of its Vanatau entity.

Does Eightcap allow ‘scalping’ and ‘hedging’?

Yes, the broker allows full scalping and hedging activities.

Get a Forex Pro on Your Side

FOREX.com, registered with the Commodity Futures Trading Commission (CFTC), lets you trade a wide range of forex markets plus spot metals with low pricing and fast, quality execution on every trade. 

You can also tap into:

  • EUR/USD as low as 0.2 with fixed $5 commissions per 100,000
  • Powerful, purpose-built currency trading platforms
  • Monthly cash rebates of up to $9 per million dollars traded with FOREX.com’s Active Trader Program

Learn more about FOREX.com’s low pricing and how you can get started trading with FOREX.com.