Holiday Parcels Should Be Under the Tree on Time, ShipMatrix Says

Nervous online shoppers can relax. Parcel Santa is almost guaranteed to be on time for Christmas.

From Dec. 12 to Dec. 21, UPS' on-time delivery rate was 97.1%, the Postal Service came in at 96.9%, and FedEx lagged at 91.2%. For the three carriers, the results were an improvement over the Dec. 5 through 11 delivery period, ShipMatrix said.

UPS and the Postal Service posted better on-time delivery metrics this year than during the same period in 2020, while FedEx's year-on-year performance declined. FedEx Ground, the FedEx unit handling most of the peak-season traffic, has been beset this peak season with significant staffing shortages that have impacted delivery reliability and ratcheted up its costs.

The three years combined have delivered an average of 75 million paracels a day during the peak cycle, ShipMatrix said.

In addition, more holiday merchandise has been delivered to stores to support year-over-year increases in brick-and-mortar shopping, Jindel said. Parcel carriers have been able to drop off large volumes at one time to central locations rather than delivering one or two packages to multiple residents, a time-consuming process that could easily affect delivery performance, he said.

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