10 Retailers With the Best Customer Service

Every year, just in time for Black Friday, the National Retail Federation releases a preliminary list of the top 10 retailers for customer service. This year's list, which precedes an official ranking released every January, is based on responses from 9,374 consumers. Participants were asked in early September which retailers they felt delivered outstanding customer service each and every day. The question was open-ended, so respondents could name any retailer that came to mind. While we won't know how the retailers specifically ranked until 2012, we do know that the list of finalists is identical to last year's top performers, which either indicates how awesome the 10 featured retailers truly are or that customer service hasn't changed all that much from year to year. Read on to find out which retailers (listed in alphabetical order) are still the best in the business when it comes to customer service. It might help on Black Friday or Cyber Monday sales! Amazon.com

Last year's rank: 2 The online giant actually topped the NRF's list in 2006, the first year it made it into the top 10. Last year, it was lauded for its wide variety of products and easy-to-navigate Web site.

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